What users are saying about
3 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Cin7

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Anonymous | TrustRadius Reviewer

Epicor Retail Solutions

My area covers our general ledger accounting. Let me tell you how much I appreciate that Eagle will fully track the entire journal entry of a sales transaction! Our previous ERP provider did not track the Cost of Goods Sold and Sales Tax portion of a sales. It was really labor-intensive to fill the missing gaps. Switching to Eagle N Series has saved the company up to 40% in various labor costs because the reporting is accurate and detailed.
Devin Rowley | TrustRadius Reviewer

Pros

Cin7

  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.
Charles Combs | TrustRadius Reviewer

Epicor Retail Solutions

  • Mobile applications like Mobile Manager, Mobile Lookup, and Pricing Planner put resources in the palm of your hand to use in the store, at trade shows, or at your competition.
  • Eagle N has powerful promotional tools with Dynamic Promotions to keep your Marketing fresh and current.
  • By combining Compass Analytics with Eagle N you can create almost any query, simple of difficult. This powerful tool lets you simplify difficult research, you can easily find a customer's receipt from ten years ago.
  • Functions like ITR (Inventory Tracking Record) ICL (Inventory Change Log) let you quickly determine the electronic history of a sku. It allows you to see what, why, how and who changed a record.
Jessica Bettencourt | TrustRadius Reviewer

Cons

Cin7

  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
Anonymous | TrustRadius Reviewer

Epicor Retail Solutions

  • Adding the same SKU in 2 different lines does not work in Eagle N Series.
  • In the IMU function, I would like to have the SKU field drill down to show the last 5 SKUs I was working on.
  • I would like to see the check printing feature simplified.
  • I would like to have more choices of fields that could print on our invoices.
  • In POS, it would be nice to have an easy viewer available to see what A/R customers owe.
Donna DiMarco | TrustRadius Reviewer

Likelihood to Renew

Cin7

No score
No answers yet
No answers on this topic

Epicor Retail Solutions

Epicor Retail Solutions 9.1
Based on 1 answer
Eagle N series is a great tool. It really compliments the Eagle 4 Windows. The additional features are really nice to have. You can never have too much information. It helps me make better, wiser decisions. Eagle N allows compass functions without having to leave what function I'm in and see the additional information. GREAT TOOL!
Donna DiMarco | TrustRadius Reviewer

Usability

Cin7

No score
No answers yet
No answers on this topic

Epicor Retail Solutions

Epicor Retail Solutions 9.1
Based on 1 answer
There is a lot of information provided in Epicor. From Simple viewers to detailed information for the owner of the company, there is a lot of information. Also, let me mention, the Audit information. From a simple sku change to deletions, everything is recorded in an audit trail. It really helps to stop a thief or simply help you see what you did so you can undo it. Epicor also has a great security system. Their security bits allow you to decide who can perform what function. There are a lot of options to the funtions. This allows you to customize functions to your operation. We are not all alike!
Donna DiMarco | TrustRadius Reviewer

Support Rating

Cin7

Cin7 8.2
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Charles Combs | TrustRadius Reviewer

Epicor Retail Solutions

Epicor Retail Solutions 9.1
Based on 2 answers
When I call in for support, they connect to my problem, view my computer with me and walk me through a solution and fixing the problem. They educate you and explain in simple terms what they are doing, how and why they fix it. This way, you understand and feel more confident moving forward and I am more efficient using the functions next time. They really are very patient.
Donna DiMarco | TrustRadius Reviewer

Implementation Rating

Cin7

No score
No answers yet
No answers on this topic

Epicor Retail Solutions

Epicor Retail Solutions 9.1
Based on 3 answers
The process, from my point of view, was handled very well. It was a smooth transaction with lots of support both on site and by phone. All questions were answered and everything was explained each step of the way. A lot of information and support were provided including decisions on options and securities.
Donna DiMarco | TrustRadius Reviewer

Alternatives Considered

Cin7

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Anonymous | TrustRadius Reviewer

Epicor Retail Solutions

We were already Eagle customers when a guru from our parent company recommended we switch some of the computers on the system over to N Series. Now that I primarily use N Series, it is especially when I find myself on a computer that does not have it, that I realize how much more intuitive N Series seems to be set up.
Anonymous | TrustRadius Reviewer

Return on Investment

Cin7

  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.
Charles Combs | TrustRadius Reviewer

Epicor Retail Solutions

  • Epicor does provide almost a real time reporting dashboard so we have insight into our sales data and numbers necessary to make price changes if needed that have affected our bottom line and GM.
  • Our insight into certain products and the cost drivers continues to improve with the GM detail capabilities in business advisor.
Anonymous | TrustRadius Reviewer

Pricing Details

Cin7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cin7 Editions & Modules

Edition
Ecommerce$2951
Wholesale$2951
Multichannel$4501
Ecommerce Plus$4951
Wholesale Plus$4951
Multichannel Plus$6501
  1. per month
Additional Pricing Details

Epicor Retail Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epicor Retail Solutions Editions & Modules

Additional Pricing Details

Add comparison