What users are saying about
3 Ratings
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Score 7.6 out of 100
4 Ratings
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Score 2.5 out of 100

Likelihood to Recommend

Cin7

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Anonymous | TrustRadius Reviewer

First Data - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

Pros

Cin7

  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.
Charles Combs | TrustRadius Reviewer

First Data - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

Cons

Cin7

  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
Anonymous | TrustRadius Reviewer

First Data - ICICI Merchant Services

  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
Anonymous | TrustRadius Reviewer

Support Rating

Cin7

Cin7 8.2
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Charles Combs | TrustRadius Reviewer

First Data - ICICI Merchant Services

No score
No answers yet
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Alternatives Considered

Cin7

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Anonymous | TrustRadius Reviewer

First Data - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

Return on Investment

Cin7

  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.
Charles Combs | TrustRadius Reviewer

First Data - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

Pricing Details

Cin7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cin7 Editions & Modules

Edition
Ecommerce$2951
Wholesale$2951
Multichannel$4501
Ecommerce Plus$4951
Wholesale Plus$4951
Multichannel Plus$6501
  1. per month
Additional Pricing Details

First Data - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

First Data - ICICI Merchant Services Editions & Modules

Additional Pricing Details

Add comparison