What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 5 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 12 reviews and ratings
Attribute Ratings
- Cin7 is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.8
Cin7
78%
2 Ratings
7.0
IBM Order Management
70%
5 Ratings
Likelihood to Renew
Cin7
N/A
0 Ratings
8.4
IBM Order Management
84%
3 Ratings
Support Rating
8.9
Cin7
89%
4 Ratings
IBM Order Management
N/A
0 Ratings
Online Training
Cin7
N/A
0 Ratings
7.0
IBM Order Management
70%
1 Rating
Likelihood to Recommend
Cin7
Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

Verified User
Manager in Corporate
Arts and Crafts Company, 1-10 employeesIBM Order Management
It's perfect for medium to large retailers

Verified User
Engineer in Information Technology
Internet Company, 1001-5000 employeesPros
Cin7
- Powerful reporting that can be customized to fit your needs.
- Tons of integrations that help you get up and running quickly.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
IBM Order Management
- Centralizing data.
- Instantaneously updated data.
- Ad hoc reporting.
Inventory Control Analyst
School Specialty, Inc.Education Management, 1001-5000 employees
Cons
Cin7
- Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
- Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
- We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

Verified User
Manager in Corporate
Arts and Crafts Company, 1-10 employeesIBM Order Management
- RCP Based deployment
- Wider variety of sourcing configuration
- Product Documentation
- COM Features need to better so that Customer case handling is facilitated
Senior Manager - Projects
Cognizant Technology SolutionsInformation Technology and Services, 10,001+ employees
Pricing Details
Cin7
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$295 per month
Cin7 Editions & Modules
Edition
Ecommerce | $2951 |
---|---|
Wholesale | $2951 |
Multichannel | $4501 |
Ecommerce Plus | $4951 |
Wholesale Plus | $4951 |
Multichannel Plus | $6501 |
- per month
Additional Pricing Details
—IBM Order Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—IBM Order Management Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cin7
No score
No answers yet
No answers on this topic
IBM Order Management
IBM Order Management 8.4
Based on 3 answers
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.

Verified User
Engineer in Information Technology
Sporting Goods Company, 10,001+ employeesSupport Rating
Cin7
Cin7 8.9
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
IBM Order Management
No score
No answers yet
No answers on this topic
Alternatives Considered
Cin7
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

Verified User
Manager in Corporate
Arts and Crafts Company, 1-10 employeesIBM Order Management
Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking

Verified User
Team Lead in Information Technology
Retail Company, 5001-10,000 employeesReturn on Investment
Cin7
- Improved inventory accuracy across all channels.
- Sales gains from always showing products as in stock.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
IBM Order Management
- Optimal inventory management resulted in more orders per minute and good ROI and customer experience

Verified User
Engineer in Information Technology
Internet Company, 1001-5000 employees