What users are saying about

Cin7 vs IBM Order Management

Cin7
3 Ratings
IBM Order Management
10 Ratings

Cin7

3 Ratings
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Score 7.6 out of 100

Based on 3 reviews and ratings

IBM Order Management

10 Ratings
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Score 6 out of 100

Based on 10 reviews and ratings

Likelihood to Recommend

Cin7

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

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Anonymous | TrustRadius Reviewer
Verified User
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IBM Order Management

It's perfect for medium to large retailers

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Cin7

  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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IBM Order Management

  • Centralizing data.
  • Instantaneously updated data.
  • Ad hoc reporting.

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Gregory Powell | TrustRadius Reviewer
Gregory Powell
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Cons

Cin7

  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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Anonymous | TrustRadius Reviewer
Verified User
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IBM Order Management

  • RCP Based deployment
  • Wider variety of sourcing configuration
  • Product Documentation
  • COM Features need to better so that Customer case handling is facilitated

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Raj Samrat Chaudhuri | TrustRadius Reviewer
Raj Samrat Chaudhuri
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Likelihood to Renew

Cin7

No score
No answers yet
No answers on this topic

IBM Order Management

IBM Order Management 8.4
Based on 3 answers
The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Cin7

Cin7 8.2
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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IBM Order Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Cin7

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

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Anonymous | TrustRadius Reviewer
Verified User
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IBM Order Management

Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Cin7

  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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IBM Order Management

  • Optimal inventory management resulted in more orders per minute and good ROI and customer experience

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Cin7

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Cin7 Editions & Modules

Edition
Ecommerce$2951
Wholesale$2951
Multichannel$4501
Ecommerce Plus$4951
Wholesale Plus$4951
Multichannel Plus$6501
  1. per month
Additional Pricing Details
—

IBM Order Management

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

IBM Order Management Editions & Modules

—
Additional Pricing Details
—

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