Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third party logistics (3PL) interface and electronic data interchange (EDI), catering for businesses increasing trend to sell globally.
$295
per month
Magic xpi Integration Platform
Score 7.1 out of 10
N/A
Magic xpi Integration Platform is a business-to-business middleware offering, from Magic Software Enterprises in Laguna Hills, California.
Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
In our experience, the product performs really well when interfacing systems with ERP's through SQL server database tables, but we've even made some interfaces with the web service functionality included with the magic xpi integration platform. Also, we've made some SAP Business One - SAP Business One interfaces, for copying information from one company to another.
Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
Although the scenarios may be online, the main service usually freezes and the processes can't transact any data. With a single restart of the service, the processes will be functioning again.
The support for more applications would be nice, even though there is a nice number of them.
The licensing for the software may be a little confusing.
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Honestly, we have only used and evaluated magic xpi platform because of the recommendation of our SAP Business One main supplier, who has previously used the platform for their developments. So far, we have no regrets with the acquisition of the platform and we are very happy with it's performance until now.
The implementation time for this kind of projects has been greatly reduced.
Certifying an In-House resource in the Magix xpi platform is probably the best option, considering all of the projects that can be developed in the future without the need of an external consultant.
The processes that have been automatized with the Magic xpi platform helped reduced human error and the time those processes took to finish.
