Cin7 vs. Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cin7
Score 7.1 out of 10
N/A
Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third party logistics (3PL) interface and electronic data interchange (EDI), catering for businesses increasing trend to sell globally.
$295
per month
Radial Omnichannel Technology
Score 3.1 out of 10
N/A
eBay Enterprise offers Retail Order Management (or the eBay Enterprise Exchange Platform) presents a complete inventory and order management solution for omnichannel retailers. Via module the module Payments, Tax & Fraud, it can be expanded to include a payment gateway with fraud protection.N/A
Pricing
Cin7Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management)
Editions & Modules
Ecommerce
$295
per month
Wholesale
$295
per month
Multichannel
$450
per month
Ecommerce Plus
$495
per month
Wholesale Plus
$495
per month
Multichannel Plus
$650
per month
No answers on this topic
Offerings
Pricing Offerings
Cin7Radial Omnichannel Technology
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cin7Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management)
Top Pros
Top Cons
Best Alternatives
Cin7Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management)
Small Businesses
Webgility
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Score 8.7 out of 10
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QuickBooks Desktop Enterprise
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Score 8.1 out of 10
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Accounting Seed
Score 8.6 out of 10
Enterprises

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SAP Commerce Cloud
SAP Commerce Cloud
Score 8.3 out of 10
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User Ratings
Cin7Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management)
Likelihood to Recommend
7.8
(2 ratings)
9.0
(1 ratings)
Support Rating
8.9
(4 ratings)
-
(0 ratings)
User Testimonials
Cin7Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management)
Likelihood to Recommend
Cin7
Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
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bpost
Support, will help with implementation and throughout the client to company relationship
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Pros
Cin7
  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.
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bpost
  • Support is the best
  • Deliverability Support/ISP relationships
  • Ease of use - powerful tool
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Cons
Cin7
  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
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bpost
  • Potentially a mobile app for businesses/companies to update on the fly (ease of accessibility)
  • At times support if [dealing with a] small project, it can take awhile with additional mone - although money to scale less than competitors
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Support Rating
Cin7
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
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bpost
No answers on this topic
Alternatives Considered
Cin7
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
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bpost
In the top 2 Top for support costs (lowest)
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Return on Investment
Cin7
  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.
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bpost
  • Best support
  • Low CPM rates
  • High ROI tool to support marketing efforts.
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ScreenShots