Cin7 vs RetailEdge

• Powerful reporting that can be customized to fit your needs.
• Tons of integrations that help you get up and running quickly.

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• The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
• Gift card issuing and redeeming was very easy and simple to track
• Individual user id's meant we could track sales for contests and customer service issues as well

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• Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
• Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
• We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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• Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
• Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both

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• Improved inventory accuracy across all channels.
• Sales gains from always showing products as in stock.

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• I could not have done daily business without it
• It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
• Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.

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