Likelihood to Recommend Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Read full review High Meadow Business Solutions
Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
Read full review Pros Powerful reporting that can be customized to fit your needs. Tons of integrations that help you get up and running quickly. Read full review High Meadow Business Solutions
The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well. Gift card issuing and redeeming was very easy and simple to track Individual user id's meant we could track sales for contests and customer service issues as well Read full review Cons Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager. Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again. We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time. Read full review High Meadow Business Solutions
Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package. Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both Read full review Support Rating The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Read full review High Meadow Business Solutions
Alternatives Considered As a wholesale focused business, we found
Vend to be tailored to retail businesses.
TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need.
OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Read full review High Meadow Business Solutions
Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.
Read full review Return on Investment Improved inventory accuracy across all channels. Sales gains from always showing products as in stock. Read full review High Meadow Business Solutions
I could not have done daily business without it It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well. Read full review ScreenShots