Cin7 vs Revel Systems | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 5 reviews and ratings

Score 8 out of 10

Based on 20 reviews and ratings

Attribute Ratings

Revel Systems is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.8

Cin7

78%

2 Ratings

9.9

Revel Systems

99%

5 Ratings

Likelihood to Renew

Cin7

N/A

0 Ratings

9.0

Revel Systems

90%

1 Rating

Usability

Cin7

N/A

0 Ratings

7.0

Revel Systems

70%

1 Rating

Support Rating

8.9

Cin7

89%

4 Ratings

10.0

Revel Systems

100%

3 Ratings

Implementation Rating

Cin7

N/A

0 Ratings

7.0

Revel Systems

70%

2 Ratings

Pros

Powerful reporting that can be customized to fit your needs.
Tons of integrations that help you get up and running quickly.

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Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Revel Systems is a very simple POS to operate for our employees
They are constantly improving and updating
Revel has integrated with COMO
Reporting is very straight forward and easy to use

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Director of Operations

Over The Top Cake SuppliesRetail, 1-10 employees

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Cons

Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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We experienced multiple system failures when first implementing Revel.
Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
Some reporting limitations that our finance department needed

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$295 per month

Cin7 Editions & Modules

Edition

Ecommerce	$295¹
Wholesale	$295¹
Multichannel	$450¹
Ecommerce Plus	$495¹
Wholesale Plus	$495¹
Multichannel Plus	$650¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$99 *per month

Revel Systems Editions & Modules

Edition

POS software cost	$99¹

*per month

Additional Pricing Details

*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.

Likelihood to Renew

No score

No answers yet

No answers on this topic

Revel Systems 9.0

Based on 1 answer

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Revel Systems 7.0

Based on 1 answer

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Support Rating

Cin7 8.9

Based on 4 answers

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

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Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Revel Systems 10.0

Based on 3 answers

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Revel Systems 7.0

Based on 2 answers

Not for this one

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Alternatives Considered

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

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Christopher Frary

Owner

Enbridge St. Lawrence GasRestaurants, 1-10 employees

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Return on Investment

Improved inventory accuracy across all channels.
Sales gains from always showing products as in stock.

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Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
We have almost endless data to look back on and help make business decisions
It's easy to train, which reduces labor.

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President/Owner

Patty's Cakes and DessertsRestaurants, 11-50 employees

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