Cin7 vs SkuVault

Likelihood to Recommend

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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It's very good for multiple locations. It's very easy to manage the inventory for different locations.

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Verified User

Employee in Information Technology

Retail Company, 51-200 employees

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Pros

Powerful reporting that can be customized to fit your needs.
Tons of integrations that help you get up and running quickly.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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Customer support are amazing. Very smart and quick to reply.
The reporting system has been amazing for ordering and monitoring sales over time,
The purchase orders have made a huge difference in the speed we can receive products

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Verified User

Account Manager in Product Management

Retail Company, 51-200 employees

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Cons

Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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It really needs to have customizable access as their default options don't quite fit our requirements for different users.

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Verified User

Employee in Information Technology

Retail Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$295 per month

Cin7 Editions & Modules

Edition

Ecommerce	$295¹
Wholesale	$295¹
Multichannel	$450¹
Ecommerce Plus	$495¹
Wholesale Plus	$495¹
Multichannel Plus	$650¹

per month

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$350

Starting Price

—

SkuVault Editions & Modules

—

Additional Pricing Details

—

Support Rating

Cin7 8.9

Based on 4 answers

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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SkuVault 8.8

Based on 4 answers

Their support has been MORE than amazing. I work with them quite often to work in ways to improve how we use our system and learning all about the new things that are coming. The support staff always does their best and usually we are able to find a solution to the issues. And if are unable to find it on the 1st try pass it up to a specialist who quickly works to help you solve it

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Verified User

Account Manager in Product Management

Retail Company, 51-200 employees

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Alternatives Considered

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

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Verified User

Manager in Corporate

Arts and Crafts Company, 1-10 employees

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SkuVault has been much more reliable than our previous product. Our inventory counts have been more accurate as well.

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Verified User

Employee in Information Technology

Retail Company, 51-200 employees

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Return on Investment

Improved inventory accuracy across all channels.
Sales gains from always showing products as in stock.

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Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

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MASSIVE increase in inventory accuracy
We are now able to hire temps to help with work overflow
Having a price break when you hit so many licenses has been great since we use to many

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Verified User

Account Manager in Product Management

Retail Company, 51-200 employees

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Cin7

SkuVault

Attribute Ratings

Likelihood to Recommend

Cin7

SkuVault

Support Rating

Cin7

SkuVault

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Cin7 Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

SkuVault Editions & Modules

Additional Pricing Details

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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