What users are saying about

Cin7 vs Stitch Labs

Cin7
3 Ratings
Stitch Labs
10 Ratings

Cin7

3 Ratings
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Score 7.6 out of 100

Based on 3 reviews and ratings

Stitch Labs

10 Ratings
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Score 6.5 out of 100

Based on 10 reviews and ratings

Likelihood to Recommend

Cin7

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

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Anonymous | TrustRadius Reviewer
Verified User
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Stitch Labs

SL helped us see where we could improve and where we were badly failing at certain aspects of the business. It helped product and inventory management system that was easy for everyone to follow and comply with. Its order management tool allowed us to more seamlessly deliver products to customers as well as keep track of international orders.

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Tracee Meyers | TrustRadius Reviewer
Tracee Meyers
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Pros

Cin7

  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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Stitch Labs

  • Very easy to integrate Amazon and Shopify storefronts.
  • Can switch between currencies for orders easily.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Cin7

  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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Anonymous | TrustRadius Reviewer
Verified User
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Stitch Labs

  • Stitch Labs does not integrate with Walmart.
  • We had some issues integrating our Amazon.com and Amazon.ca accounts but were able to solve it.
  • At lower levels there is no phone support and we had to wait to get an email answer which was frustrating.

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Vivian Vassar | TrustRadius Reviewer
Vivian Vassar
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Usability

Cin7

No score
No answers yet
No answers on this topic

Stitch Labs

Stitch Labs 6.0
Based on 1 answer
I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

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Tracee Meyers | TrustRadius Reviewer
Tracee Meyers
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Support Rating

Cin7

Cin7 8.2
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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Stitch Labs

Stitch Labs 5.3
Based on 4 answers
They work west coast hours, and while during those hours, they are readily available via chat. For support in Europe and Asia, this can be an issue as almost the whole shipping period will go through without any response. They are committed to helping, though, and usually on more significant issues have followed through to get it resolved for us.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Cin7

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

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Anonymous | TrustRadius Reviewer
Verified User
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Stitch Labs

I have not researched other alternatives as this solved my problems.

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Haley Williams | TrustRadius Reviewer
Haley Williams
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Return on Investment

Cin7

  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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Stitch Labs

  • Stitch Labs helped us to get a handle on our entire inventory. Once we had that we were able to avoid overstocking.
  • Because Stitch Labs does not integrate with Walmart it delayed our entry into that marketplace.
  • Even when we only had a small amount of a particular item we were able to list it across multiple market places because were confident that Stitch Labs would prevent overselling.

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Vivian Vassar | TrustRadius Reviewer
Vivian Vassar
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Pricing Details

Cin7

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Cin7 Editions & Modules

Edition
Ecommerce$2951
Wholesale$2951
Multichannel$4501
Ecommerce Plus$4951
Wholesale Plus$4951
Multichannel Plus$6501
  1. per month
Additional Pricing Details
—

Stitch Labs

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Stitch Labs Editions & Modules

—
Additional Pricing Details
—

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