What users are saying about

Cin7 vs Vend

Cin7
3 Ratings
Vend
4 Ratings

Cin7

3 Ratings
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Score 7.6 out of 100

Based on 3 reviews and ratings

Vend

4 Ratings
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Score 9.9 out of 100

Based on 4 reviews and ratings

Likelihood to Recommend

Cin7

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

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Anonymous | TrustRadius Reviewer
Verified User
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Vend

For any retail store that needs to sync their inventory with other platforms, or that needs to sell brick & mortar AND online, Vend works great. They have their own e-commerce option for those starting fresh.
For those selling subscriptions, packages, tickets, or other non-retail items, there are more specific products available on the market.

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Sander Kallshian | TrustRadius Reviewer
Sander Kallshian
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Pros

Cin7

  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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Vend

  • Retail sales
  • Inventory management
  • Sales and promotions
  • Reporting

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Sander Kallshian | TrustRadius Reviewer
Sander Kallshian
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Cons

Cin7

  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

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Anonymous | TrustRadius Reviewer
Verified User
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Vend

  • Tedious product search

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Sander Kallshian | TrustRadius Reviewer
Sander Kallshian
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Support Rating

Cin7

Cin7 8.2
Based on 4 answers
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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Vend

No score
No answers yet
No answers on this topic

Alternatives Considered

Cin7

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

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Anonymous | TrustRadius Reviewer
Verified User
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Vend

Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.

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Sander Kallshian | TrustRadius Reviewer
Sander Kallshian
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Return on Investment

Cin7

  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.

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Charles Combs | TrustRadius Reviewer
Charles Combs
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Vend

  • Correct inventory levels has been a game-changer. We use to oversell because of inconsistencies between POS and e-commerce sales.
  • The built-in loyalty program has been very useful and was much more appealing to customers than we originally predicted.

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Sander Kallshian | TrustRadius Reviewer
Sander Kallshian
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Screenshots

Cin7

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Pricing Details

Cin7

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Cin7 Editions & Modules

Edition
Ecommerce$2951
Wholesale$2951
Multichannel$4501
Ecommerce Plus$4951
Wholesale Plus$4951
Multichannel Plus$6501
  1. per month
Additional Pricing Details
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Vend

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Vend Editions & Modules

—
Additional Pricing Details
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