What users are saying about
5 Ratings
9 Ratings
5 Ratings
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Score 9.4 out of 100
9 Ratings
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Score 8 out of 100

Likelihood to Recommend

CiraSync

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Anonymous | TrustRadius Reviewer

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CiraSync
Claritysoft
8.6
Customer data management / contact management
CiraSync
Claritysoft
9.3
Workflow management
CiraSync
Claritysoft
9.0
Territory management
CiraSync
Claritysoft
8.3
Opportunity management
CiraSync
Claritysoft
8.8
Integration with email client (e.g., Outlook or Gmail)
CiraSync
Claritysoft
8.5
Quote & order management
CiraSync
Claritysoft
7.5
Interaction tracking
CiraSync
Claritysoft
9.0
Channel / partner relationship management
CiraSync
Claritysoft
8.3

Customer Service & Support

CiraSync
Claritysoft
10.0
Help desk management
CiraSync
Claritysoft
10.0

Marketing Automation

CiraSync
Claritysoft
8.8
Lead management
CiraSync
Claritysoft
8.8
Email marketing
CiraSync
Claritysoft
8.8

CRM Project Management

CiraSync
Claritysoft
9.2
Task management
CiraSync
Claritysoft
10.0
Billing and invoicing management
CiraSync
Claritysoft
9.0
Reporting
CiraSync
Claritysoft
8.5

CRM Reporting & Analytics

CiraSync
Claritysoft
9.3
Forecasting
CiraSync
Claritysoft
9.0
Pipeline visualization
CiraSync
Claritysoft
9.0
Customizable reports
CiraSync
Claritysoft
10.0

Customization

CiraSync
Claritysoft
8.8
Custom fields
CiraSync
Claritysoft
8.7
Custom objects
CiraSync
Claritysoft
8.3
API for custom integration
CiraSync
Claritysoft
9.3

Security

CiraSync
Claritysoft
9.0
Single sign-on capability
CiraSync
Claritysoft
8.5
Role-based user permissions
CiraSync
Claritysoft
9.5

Platform

CiraSync
Claritysoft
6.5
Mobile access
CiraSync
Claritysoft
6.5

Pros

CiraSync

  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Anonymous | TrustRadius Reviewer

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Cons

CiraSync

  • I'd like to see a few different options regarding licensing option.
Anonymous | TrustRadius Reviewer

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Support Rating

CiraSync

CiraSync 8.7
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
Anonymous | TrustRadius Reviewer

Claritysoft

No score
No answers yet
No answers on this topic

Alternatives Considered

CiraSync

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
Anonymous | TrustRadius Reviewer

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Return on Investment

CiraSync

  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
Anonymous | TrustRadius Reviewer

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Pricing Details

CiraSync

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CiraSync Editions & Modules

Additional Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CiraSync
9.7
Claritysoft
8.4

Support Rating

CiraSync
8.7
Claritysoft

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