What users are saying about
6 Ratings
37 Ratings
6 Ratings
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Score 8.6 out of 100
37 Ratings
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Score 7.2 out of 100

Attribute Ratings

  • CiraSync is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.7

CiraSync

97%
4 Ratings
8.8

GoldMine

88%
13 Ratings

Likelihood to Renew

CiraSync

N/A
0 Ratings
4.6

GoldMine

46%
3 Ratings

Usability

CiraSync

N/A
0 Ratings
8.0

GoldMine

80%
1 Rating

Availability

CiraSync

N/A
0 Ratings
10.0

GoldMine

100%
2 Ratings

Performance

CiraSync

N/A
0 Ratings
7.0

GoldMine

70%
4 Ratings

Support Rating

8.5

CiraSync

85%
5 Ratings
8.1

GoldMine

81%
6 Ratings

In-Person Training

CiraSync

N/A
0 Ratings
10.0

GoldMine

100%
1 Rating

Implementation Rating

CiraSync

N/A
0 Ratings
9.0

GoldMine

90%
3 Ratings

Product Scalability

CiraSync

N/A
0 Ratings
9.0

GoldMine

90%
1 Rating

Likelihood to Recommend

CiraSync

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Anonymous | TrustRadius Reviewer

GoldMine

I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.
Anonymous | TrustRadius Reviewer

Pros

CiraSync

  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Anonymous | TrustRadius Reviewer

GoldMine

  • Flexibility to use different views of the data very easily and establish functional views by user or department requirement.
  • Ability to categorize contacts by group(s) or actually have them in separate databases.
  • As much or as little automation as you wish to implement.
  • We implemented Goldmine ourselves after making sure the Server Operating System was configured appropriately.
Carolyn Morse | TrustRadius Reviewer

Cons

CiraSync

  • I'd like to see a few different options regarding licensing option.
Anonymous | TrustRadius Reviewer

GoldMine

  • Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
  • The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
  • Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information
Gary Perkins | TrustRadius Reviewer

Pricing Details

CiraSync

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1 per month

CiraSync Editions & Modules

Edition
Enterprise Edition$11
  1. per user, per month
Additional Pricing Details

GoldMine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$60 per month

GoldMine Editions & Modules

Edition
Cloud Based$60.001
  1. per month
Additional Pricing Details

Likelihood to Renew

CiraSync

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 4.6
Based on 3 answers
If there were a product that would mean less on-site support/maintenance with comparable or not much more cost, I would seriously consider switching. Furthermore, going to a more mobile, paper-less application process would tip the scales in the favor of a competitor. I'd also like something that integrates web forms so that data entry is more stream-lined as is response time
Ryan Spear | TrustRadius Reviewer

Usability

CiraSync

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 8.0
Based on 1 answer
Personally, perhaps I should give it a higher rating, but I do genuinely think it was very easy to pick up and run with, but I did have a full training session and of course was keen on using it. In my previous marketing role many years ago, I 'd tried to create an MS Access database and this has taken ages, so being introduced to the power of GoldMine really impressed. People have comments on it, but my opinion is its still fast and a great workhorse
Gary Perkins | TrustRadius Reviewer

Reliability and Availability

CiraSync

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 10.0
Based on 2 answers
For me, its always been there, no worries here about downtime or the internet being down or switched off. Having it on a laptop as well with Goldsync means I'm always able to updated my notes and then synchronise. This to me is one of the benefits of purchased on-premise software, it cant simply be turned off!.
Gary Perkins | TrustRadius Reviewer

Performance

CiraSync

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 7.0
Based on 4 answers
Pretty good, Yes, there are occasions when i may think there should be an easier way to do things, but over the years, I've always found a way to get the information out that i want, sometimes just needing a bit of help from the technical team. Day to day,. it works for me very well.
Gary Perkins | TrustRadius Reviewer

Support Rating

CiraSync

CiraSync 8.5
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
Anonymous | TrustRadius Reviewer

GoldMine

GoldMine 8.1
Based on 6 answers
Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable
Anonymous | TrustRadius Reviewer

In-Person Training

CiraSync

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 10.0
Based on 1 answer
I was originally trained by the UK distributor and then subsequently trained my self and had access to GoldMine consultants. In the long run, this saved me a lot of time really since I knew the product on an advanced/administrator basis and able to perform day to day tasks. Some things, still needed the consultants. The trick was with the training, I knew when I was out of my depth
Gary Perkins | TrustRadius Reviewer

Implementation Rating

CiraSync

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 9.0
Based on 3 answers
As I said earlier, to me now with all this experience, it is ensuring that you focus on two things:-1/ Ensure core customisations only are required until you get users started and embedded in using the system.2/ Ensuring users get some good level of dedicated training time, internal or external, but I feel this is best done in a group rather than at your own speed.Afterall, no one really customises their MS Word or MS Excel each time, they just ignore the bits they don't need or ask if they do need them
Gary Perkins | TrustRadius Reviewer

Alternatives Considered

CiraSync

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
Anonymous | TrustRadius Reviewer

GoldMine

GoldMine is a better overall product based on scalability, ease of use and cost effectiveness. All of the customization in GoldMine was beyond the other applications we tested and considered. Overall we believe we made the right choice based on how quickly we saw results. Our sales staff has used this tool extensively to become more agile.
Eric Krueger | TrustRadius Reviewer

Scalability

CiraSync

No score
No answers yet
No answers on this topic

GoldMine

GoldMine 9.0
Based on 1 answer
GoldMine, when maintained well has always been pretty reliable and in over 10 years, I don't think we've ever lost a day or more than an hour or so when we cant use it. Occasional a 'blip' will happen and you will have to log out, the only thing to bear in mind, which I'm not good at is ensuring you keep the mailbox to less than 2000 mails in your inbound box, I hover around 1800 and need to streamline this to get rid of my junk or notifications from LinkedIn groups for example when i mean to read, but never get round to it
Gary Perkins | TrustRadius Reviewer

Return on Investment

CiraSync

  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
Anonymous | TrustRadius Reviewer

GoldMine

  • Our company prides itself on its responsiveness to customer requests. As a consequence of that, we need to be able to follow up consistently on issues until they are solved and goldmine helps us do that.
  • Because of its ease of use and wealth of information, it allows us to react to customer queries quickly and with a familiarity that instills confidence in our customers.
  • The lag on the other hand, since we have kind of choked it with too much information, slows us down. I understand we're using it for more than it was designed for, but as businesses grow and customer demands increase we need our technology to improve at the same rate.
Daniel Lampkin | TrustRadius Reviewer

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