What users are saying about
5 Ratings
123 Ratings
5 Ratings
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Score 9.4 out of 100
123 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

CiraSync

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Anonymous | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CiraSync
SAP CRM
7.8
Customer data management / contact management
CiraSync
SAP CRM
8.0
Workflow management
CiraSync
SAP CRM
7.6
Territory management
CiraSync
SAP CRM
7.9
Opportunity management
CiraSync
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
CiraSync
SAP CRM
7.8
Contract management
CiraSync
SAP CRM
8.3
Quote & order management
CiraSync
SAP CRM
7.8
Interaction tracking
CiraSync
SAP CRM
8.2
Channel / partner relationship management
CiraSync
SAP CRM
7.3

Customer Service & Support

CiraSync
SAP CRM
7.6
Case management
CiraSync
SAP CRM
7.9
Call center management
CiraSync
SAP CRM
7.6
Help desk management
CiraSync
SAP CRM
7.3

Marketing Automation

CiraSync
SAP CRM
8.6
Lead management
CiraSync
SAP CRM
8.4
Email marketing
CiraSync
SAP CRM
8.8

CRM Project Management

CiraSync
SAP CRM
8.1
Task management
CiraSync
SAP CRM
8.3
Billing and invoicing management
CiraSync
SAP CRM
8.0
Reporting
CiraSync
SAP CRM
7.8

CRM Reporting & Analytics

CiraSync
SAP CRM
7.9
Forecasting
CiraSync
SAP CRM
7.9
Pipeline visualization
CiraSync
SAP CRM
7.6
Customizable reports
CiraSync
SAP CRM
8.2

Customization

CiraSync
SAP CRM
7.9
Custom fields
CiraSync
SAP CRM
8.1
Custom objects
CiraSync
SAP CRM
8.5
Scripting environment
CiraSync
SAP CRM
7.6
API for custom integration
CiraSync
SAP CRM
7.5

Security

CiraSync
SAP CRM
8.3
Single sign-on capability
CiraSync
SAP CRM
8.0
Role-based user permissions
CiraSync
SAP CRM
8.6

Social CRM

CiraSync
SAP CRM
7.8
Social data
CiraSync
SAP CRM
7.8
Social engagement
CiraSync
SAP CRM
7.8

Integrations with 3rd-party Software

CiraSync
SAP CRM
7.8
Marketing automation
CiraSync
SAP CRM
7.8
Compensation management
CiraSync
SAP CRM
7.8

Platform

CiraSync
SAP CRM
7.8
Mobile access
CiraSync
SAP CRM
7.8

Pros

CiraSync

  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Anonymous | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

CiraSync

  • I'd like to see a few different options regarding licensing option.
Anonymous | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

CiraSync

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

CiraSync

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

CiraSync

CiraSync 8.7
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

CiraSync

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

CiraSync

  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

CiraSync

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CiraSync
9.7
SAP CRM
7.0

Likelihood to Renew

CiraSync
SAP CRM
9.0

Usability

CiraSync
SAP CRM
9.0

Support Rating

CiraSync
8.7
SAP CRM
9.0

Online Training

CiraSync
SAP CRM
7.0

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