CiraSync vs SAP CRM | TrustRadius

Likelihood to Recommend

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.

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Verified User

Director in Information Technology

Non-profit Organization Management Company, 51-200 employees

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First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.

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Verified User

Team Lead in Information Technology

Information Technology and Services Company, 10,001+ employees

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Feature Rating Comparison

CiraSync

SAP CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

CiraSync

SAP CRM

Case management

Call center management

Help desk management

CiraSync

SAP CRM

Lead management

Email marketing

CiraSync

Marketing automation

Compensation management

CiraSync

SAP CRM

Mobile access

Pros

Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.

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Verified User

Director in Corporate

Hospital & Health Care Company, 51-200 employees

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If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.

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Tom Leddy

Solution Architect

MillerCoors5001-10,000 employees

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Cons

I'd like to see a few different options regarding licensing option.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
SAP CRM has a little room for improvement in how efficient it is for users
SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved

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Pradeep Bele

Sr. SAP Basis Consultant

Gauri Ltd. | Transforming Customer Engagement For The Digital AgeInformation Technology and Services, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

SAP CRM 9.0

Based on 4 answers

SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.

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Aaron Norris

CRM Core Key User & Account Manager

BASF10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

SAP CRM 9.0

Based on 1 answer

User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.

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Verified User

Executive in Marketing

Building Materials Company, 5001-10,000 employees

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Support Rating

CiraSync 8.7

Based on 5 answers

The documentation isn't the most robust. Most support sites are very detailed and easily searchable.

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Verified User

Professional in Information Technology

Construction Company, 201-500 employees

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SAP CRM 9.0

Based on 2 answers

Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix

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Sebastian Jungels

Business Development Manager

ECENTA America, IncInformation Technology and Services, 51-200 employees

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Alternatives Considered

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.

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Verified User

Director in Information Technology

Non-profit Organization Management Company, 51-200 employees

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SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

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Verified User

Team Lead in Information Technology

Internet Company, 1001-5000 employees

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Return on Investment

It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.

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Verified User

Director in Corporate

Hospital & Health Care Company, 51-200 employees

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Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
Proper training is key step to ROI on SAP CRM.
Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

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Verified User

Consultant in Information Technology

Chemicals Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

SAP CRM

CiraSync

SAP CRM

CiraSync

SAP CRM

CiraSync

SAP CRM

Likelihood to Recommend

CiraSync

SAP CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

CiraSync

SAP CRM

Cons

CiraSync

SAP CRM

Likelihood to Renew

CiraSync

SAP CRM

Usability

CiraSync

SAP CRM

Support Rating

CiraSync

SAP CRM

Alternatives Considered

CiraSync

SAP CRM

Return on Investment

CiraSync

SAP CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison