What users are saying about
5 Ratings
150 Ratings
5 Ratings
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Score 9.4 out of 100
150 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Sales Force Automation

    CiraSync

    Feature Set Not Supported
    N/A
    7.8

    SAP CRM

    78%
    SAP CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.2
    92%
    27 Ratings

    Workflow management

    N/A
    0 Ratings
    7.7
    77%
    28 Ratings

    Territory management

    N/A
    0 Ratings
    7.5
    75%
    23 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.9
    79%
    26 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.7
    77%
    22 Ratings

    Contract management

    N/A
    0 Ratings
    7.0
    70%
    25 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.2
    72%
    24 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    26 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.4
    74%
    27 Ratings

    Customer Service & Support

    CiraSync

    Feature Set Not Supported
    N/A
    8.5

    SAP CRM

    85%
    SAP CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.6
    86%
    21 Ratings

    Call center management

    N/A
    0 Ratings
    8.3
    83%
    22 Ratings

    Help desk management

    N/A
    0 Ratings
    8.5
    85%
    20 Ratings

    Marketing Automation

    CiraSync

    Feature Set Not Supported
    N/A
    8.5

    SAP CRM

    85%
    SAP CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Email marketing

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    CRM Project Management

    CiraSync

    Feature Set Not Supported
    N/A
    8.2

    SAP CRM

    82%
    SAP CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.5
    75%
    20 Ratings

    Reporting

    N/A
    0 Ratings
    8.7
    87%
    18 Ratings

    CRM Reporting & Analytics

    CiraSync

    Feature Set Not Supported
    N/A
    8.1

    SAP CRM

    81%
    SAP CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    24 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    22 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.8
    78%
    25 Ratings

    Customization

    CiraSync

    Feature Set Not Supported
    N/A
    7.8

    SAP CRM

    78%
    SAP CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Custom objects

    N/A
    0 Ratings
    8.0
    80%
    26 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    22 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.7
    77%
    21 Ratings

    Security

    CiraSync

    Feature Set Not Supported
    N/A
    8.7

    SAP CRM

    87%
    SAP CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.2
    92%
    26 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.3
    83%
    22 Ratings

    Social CRM

    CiraSync

    Feature Set Not Supported
    N/A
    8.9

    SAP CRM

    89%
    SAP CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.9
    89%
    13 Ratings

    Social engagement

    N/A
    0 Ratings
    8.9
    89%
    12 Ratings

    Integrations with 3rd-party Software

    CiraSync

    Feature Set Not Supported
    N/A
    8.3

    SAP CRM

    83%
    SAP CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    15 Ratings

    Platform

    CiraSync

    Feature Set Not Supported
    N/A
    8.3

    SAP CRM

    83%
    SAP CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    19 Ratings

    Attribute Ratings

    • CiraSync is rated higher in 1 area: Likelihood to Recommend
    • SAP CRM is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.7

    CiraSync

    97%
    4 Ratings
    7.4

    SAP CRM

    74%
    32 Ratings

    Likelihood to Renew

    CiraSync

    N/A
    0 Ratings
    9.0

    SAP CRM

    90%
    4 Ratings

    Usability

    CiraSync

    N/A
    0 Ratings
    8.0

    SAP CRM

    80%
    4 Ratings

    Support Rating

    8.5

    CiraSync

    85%
    5 Ratings
    9.3

    SAP CRM

    93%
    5 Ratings

    Online Training

    CiraSync

    N/A
    0 Ratings
    7.0

    SAP CRM

    70%
    1 Rating

    Likelihood to Recommend

    CiraSync

    CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
    Aononna Tazin | TrustRadius Reviewer

    Pros

    CiraSync

    • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
    • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
    • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
    • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
    • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
    Aurpa Fiza | TrustRadius Reviewer

    Cons

    CiraSync

    • I'd like to see a few different options regarding licensing option.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
    • It does not have integration with any type of social network.
    • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
    Magly Jhonson | TrustRadius Reviewer

    Pricing Details

    CiraSync

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $1 per month

    CiraSync Editions & Modules

    Edition
    Enterprise Edition$11
    1. per user, per month
    Additional Pricing Details

    SAP CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SAP CRM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    CiraSync

    No score
    No answers yet
    No answers on this topic

    SAP CRM

    SAP CRM 9.0
    Based on 4 answers
    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Anonymous | TrustRadius Reviewer

    Usability

    CiraSync

    No score
    No answers yet
    No answers on this topic

    SAP CRM

    SAP CRM 8.0
    Based on 4 answers
    When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
    Purnima Kapoor | TrustRadius Reviewer

    Support Rating

    CiraSync

    CiraSync 8.5
    Based on 5 answers
    The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    SAP CRM 9.3
    Based on 5 answers
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Aurpa Fiza | TrustRadius Reviewer

    Alternatives Considered

    CiraSync

    We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CiraSync

    • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
    Anonymous | TrustRadius Reviewer

    SAP CRM

    • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
    • Proper training is key step to ROI on SAP CRM.
    • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
    Anonymous | TrustRadius Reviewer

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