CiraSync vs SAP CRM | TrustRadius

What users are saying about

Score 9.4 out of 10

Based on 5 reviews and ratings

Score 8.4 out of 10

Based on 150 reviews and ratings

Feature Set Ratings

Sales Force Automation

CiraSync

Feature Set Not Supported

N/A

7.8

SAP CRM

78%

SAP CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

9.2

92%

27 Ratings

Workflow management

N/A

0 Ratings

7.7

77%

28 Ratings

Territory management

N/A

0 Ratings

7.5

75%

23 Ratings

Opportunity management

N/A

0 Ratings

7.9

79%

26 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.7

77%

22 Ratings

Contract management

N/A

0 Ratings

7.0

70%

25 Ratings

Quote & order management

N/A

0 Ratings

7.2

72%

24 Ratings

Interaction tracking

N/A

0 Ratings

8.3

83%

26 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.4

74%

27 Ratings

Customer Service & Support

CiraSync

Feature Set Not Supported

N/A

8.5

SAP CRM

85%

SAP CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

8.6

86%

21 Ratings

Call center management

N/A

0 Ratings

8.3

83%

22 Ratings

Help desk management

N/A

0 Ratings

8.5

85%

20 Ratings

Marketing Automation

CiraSync

Feature Set Not Supported

N/A

8.5

SAP CRM

85%

SAP CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.0

80%

22 Ratings

Email marketing

N/A

0 Ratings

9.0

90%

18 Ratings

CRM Project Management

CiraSync

Feature Set Not Supported

N/A

8.2

SAP CRM

82%

SAP CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.4

84%

20 Ratings

Billing and invoicing management

N/A

0 Ratings

7.5

75%

20 Ratings

Reporting

N/A

0 Ratings

8.7

87%

18 Ratings

CRM Reporting & Analytics

CiraSync

Feature Set Not Supported

N/A

8.1

SAP CRM

81%

SAP CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.2

82%

24 Ratings

Pipeline visualization

N/A

0 Ratings

8.4

84%

22 Ratings

Customizable reports

N/A

0 Ratings

7.8

78%

25 Ratings

Customization

CiraSync

Feature Set Not Supported

N/A

7.8

SAP CRM

78%

SAP CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

7.8

78%

26 Ratings

Custom objects

N/A

0 Ratings

8.0

80%

26 Ratings

Scripting environment

N/A

0 Ratings

7.7

77%

22 Ratings

API for custom integration

N/A

0 Ratings

7.7

77%

21 Ratings

Security

CiraSync

Feature Set Not Supported

N/A

8.7

SAP CRM

87%

SAP CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

9.2

92%

26 Ratings

Role-based user permissions

N/A

0 Ratings

8.3

83%

22 Ratings

Social CRM

CiraSync

Feature Set Not Supported

N/A

8.9

SAP CRM

89%

SAP CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.9

89%

13 Ratings

Social engagement

N/A

0 Ratings

8.9

89%

12 Ratings

Integrations with 3rd-party Software

CiraSync

Feature Set Not Supported

N/A

8.3

SAP CRM

83%

SAP CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

9.0

90%

17 Ratings

Compensation management

N/A

0 Ratings

7.7

77%

15 Ratings

Platform

CiraSync

Feature Set Not Supported

N/A

8.3

SAP CRM

83%

SAP CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

8.3

83%

19 Ratings

Attribute Ratings

CiraSync is rated higher in 1 area: Likelihood to Recommend
SAP CRM is rated higher in 1 area: Support Rating

CiraSync

97%

4 Ratings

7.4

SAP CRM

74%

32 Ratings

CiraSync

N/A

0 Ratings

9.0

SAP CRM

90%

4 Ratings

CiraSync

N/A

0 Ratings

8.0

SAP CRM

80%

4 Ratings

CiraSync

85%

5 Ratings

9.3

SAP CRM

93%

5 Ratings

CiraSync

N/A

0 Ratings

7.0

SAP CRM

70%

1 Rating

Pros

Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.

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Verified User

Director in Corporate

Hospital & Health Care Company, 51-200 employees

View all 4 answers on this topic

Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.

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Aurpa Fiza

Mapple Ltd

App developerComputer Software, 11-50 employees

View all 32 answers on this topic

Cons

I'd like to see a few different options regarding licensing option.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
It does not have integration with any type of social network.
The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.

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Magly Jhonson

Project Management Specialist

Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees

View all 32 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$1 per month

CiraSync Editions & Modules

Edition

Enterprise Edition	$1¹

per user, per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

SAP CRM Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

SAP CRM 9.0

Based on 4 answers

I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

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Verified User

Team Lead in Information Technology

Information Technology and Services Company, 10,001+ employees

View all 4 answers on this topic

Usability

No score

No answers yet

No answers on this topic

SAP CRM 8.0

Based on 4 answers

When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.

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Purnima Kapoor

Senior Marketing Specialist

BarcoElectrical & Electronic Manufacturing, 1001-5000 employees

View all 4 answers on this topic

Support Rating

CiraSync 8.5

Based on 5 answers

The documentation isn't the most robust. Most support sites are very detailed and easily searchable.

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Verified User

Professional in Information Technology

Construction Company, 201-500 employees

View all 5 answers on this topic

SAP CRM 9.3

Based on 5 answers

SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.

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Aurpa Fiza

Mapple Ltd

App developerComputer Software, 11-50 employees

View all 5 answers on this topic

Alternatives Considered

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.

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Verified User

Director in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 4 answers on this topic

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

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Verified User

Team Lead in Information Technology

Internet Company, 1001-5000 employees

View all 32 answers on this topic

Return on Investment

It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.

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Verified User

Director in Corporate

Hospital & Health Care Company, 51-200 employees

View all 4 answers on this topic

Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
Proper training is key step to ROI on SAP CRM.
Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

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Verified User

Consultant in Information Technology

Chemicals Company, 10,001+ employees

View all 32 answers on this topic

CiraSync

SAP CRM

CiraSync

SAP CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

CiraSync

SAP CRM

Case management

Call center management

Help desk management

CiraSync

SAP CRM

Lead management

Email marketing

CiraSync

SAP CRM

Task management

Billing and invoicing management

Reporting

CiraSync

SAP CRM

Forecasting

Pipeline visualization

Customizable reports

CiraSync

SAP CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

CiraSync

SAP CRM

Single sign-on capability

Role-based user permissions

CiraSync

SAP CRM

Social data

Social engagement

CiraSync

SAP CRM

Marketing automation

Compensation management

CiraSync

SAP CRM

Mobile access

CiraSync

SAP CRM

CiraSync

SAP CRM

CiraSync

SAP CRM

CiraSync

SAP CRM

CiraSync

SAP CRM

Likelihood to Recommend

CiraSync

SAP CRM

Pros

CiraSync

SAP CRM

Cons

CiraSync

SAP CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

CiraSync Editions & Modules