5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 5 reviews and ratings
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 150 reviews and ratings
Feature Set Ratings
Sales Force Automation
CiraSync
Feature Set Not Supported
N/A

7.8
SAP CRM
78%
SAP CRM ranks higher in 9/9 features
SAP CRM ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

9.2
92%
27 Ratings
Workflow management
N/A
0 Ratings

7.7
77%
28 Ratings
Territory management
N/A
0 Ratings

7.5
75%
23 Ratings
Opportunity management
N/A
0 Ratings

7.9
79%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.7
77%
22 Ratings
Contract management
N/A
0 Ratings

7.0
70%
25 Ratings
Quote & order management
N/A
0 Ratings

7.2
72%
24 Ratings
Interaction tracking
N/A
0 Ratings

8.3
83%
26 Ratings
Channel / partner relationship management
N/A
0 Ratings

7.4
74%
27 Ratings
Customer Service & Support
CiraSync
Feature Set Not Supported
N/A

8.5
SAP CRM
85%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings

8.6
86%
21 Ratings
Call center management
N/A
0 Ratings

8.3
83%
22 Ratings
Help desk management
N/A
0 Ratings

8.5
85%
20 Ratings
Marketing Automation
CiraSync
Feature Set Not Supported
N/A

8.5
SAP CRM
85%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.0
80%
22 Ratings
Email marketing
N/A
0 Ratings

9.0
90%
18 Ratings
CRM Project Management
CiraSync
Feature Set Not Supported
N/A

8.2
SAP CRM
82%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings

8.4
84%
20 Ratings
Billing and invoicing management
N/A
0 Ratings

7.5
75%
20 Ratings
Reporting
N/A
0 Ratings

8.7
87%
18 Ratings
CRM Reporting & Analytics
CiraSync
Feature Set Not Supported
N/A

8.1
SAP CRM
81%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.2
82%
24 Ratings
Pipeline visualization
N/A
0 Ratings

8.4
84%
22 Ratings
Customizable reports
N/A
0 Ratings

7.8
78%
25 Ratings
Customization
CiraSync
Feature Set Not Supported
N/A

7.8
SAP CRM
78%
SAP CRM ranks higher in 4/4 features
SAP CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

7.8
78%
26 Ratings
Custom objects
N/A
0 Ratings

8.0
80%
26 Ratings
Scripting environment
N/A
0 Ratings

7.7
77%
22 Ratings
API for custom integration
N/A
0 Ratings

7.7
77%
21 Ratings
Security
CiraSync
Feature Set Not Supported
N/A

8.7
SAP CRM
87%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

9.2
92%
26 Ratings
Role-based user permissions
N/A
0 Ratings

8.3
83%
22 Ratings
Social CRM
CiraSync
Feature Set Not Supported
N/A

8.9
SAP CRM
89%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.9
89%
13 Ratings
Social engagement
N/A
0 Ratings

8.9
89%
12 Ratings
Integrations with 3rd-party Software
CiraSync
Feature Set Not Supported
N/A

8.3
SAP CRM
83%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

9.0
90%
17 Ratings
Compensation management
N/A
0 Ratings

7.7
77%
15 Ratings
Platform
CiraSync
Feature Set Not Supported
N/A

8.3
SAP CRM
83%
SAP CRM ranks higher in 1/1 features
SAP CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

8.3
83%
19 Ratings
Attribute Ratings
- CiraSync is rated higher in 1 area: Likelihood to Recommend
- SAP CRM is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.7
CiraSync
97%
4 Ratings

7.4
SAP CRM
74%
32 Ratings
Likelihood to Renew
CiraSync
N/A
0 Ratings

9.0
SAP CRM
90%
4 Ratings
Usability
CiraSync
N/A
0 Ratings

8.0
SAP CRM
80%
4 Ratings
Support Rating
8.5
CiraSync
85%
5 Ratings

9.3
SAP CRM
93%
5 Ratings
Online Training
CiraSync
N/A
0 Ratings

7.0
SAP CRM
70%
1 Rating
Likelihood to Recommend
CiraSync
CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.

Verified User
Director in Information Technology
Non-profit Organization Management Company, 51-200 employeesSAP CRM
SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Pros
CiraSync
- Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
- Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
- A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.

Verified User
Director in Corporate
Hospital & Health Care Company, 51-200 employeesSAP CRM
- Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
- As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
- It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Mapple Ltd
App developerComputer Software, 11-50 employees
Cons
CiraSync
- I'd like to see a few different options regarding licensing option.

Verified User
Administrator in Information Technology
Government Administration Company, 201-500 employeesSAP CRM
- One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
- It does not have integration with any type of social network.
- The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Project Management Specialist
Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees
Pricing Details
CiraSync
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$1 per month
CiraSync Editions & Modules
Edition
Enterprise Edition | $11 |
---|
- per user, per month
Additional Pricing Details
—SAP CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SAP CRM Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
CiraSync
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 10,001+ employeesUsability
CiraSync
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Senior Marketing Specialist
BarcoElectrical & Electronic Manufacturing, 1001-5000 employees
Support Rating
CiraSync
CiraSync 8.5
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.

Verified User
Professional in Information Technology
Construction Company, 201-500 employeesSAP CRM
SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Mapple Ltd
App developerComputer Software, 11-50 employees
Alternatives Considered
CiraSync
We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.

Verified User
Director in Information Technology
Non-profit Organization Management Company, 51-200 employeesSAP CRM
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesReturn on Investment
CiraSync
- It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.

Verified User
Director in Corporate
Hospital & Health Care Company, 51-200 employeesSAP CRM
- Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
- Proper training is key step to ROI on SAP CRM.
- Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

Verified User
Consultant in Information Technology
Chemicals Company, 10,001+ employees