What users are saying about
47 Ratings
85 Ratings
47 Ratings
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Score 8.5 out of 100
85 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cirrus Insight
NetSuite CRM
7.4
Customer data management / contact management
Cirrus Insight
NetSuite CRM
8.0
Workflow management
Cirrus Insight
NetSuite CRM
7.5
Territory management
Cirrus Insight
NetSuite CRM
7.9
Opportunity management
Cirrus Insight
NetSuite CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Cirrus Insight
NetSuite CRM
5.6
Contract management
Cirrus Insight
NetSuite CRM
6.2
Quote & order management
Cirrus Insight
NetSuite CRM
8.2
Interaction tracking
Cirrus Insight
NetSuite CRM
8.0
Channel / partner relationship management
Cirrus Insight
NetSuite CRM
7.0

Customer Service & Support

Cirrus Insight
NetSuite CRM
6.3
Case management
Cirrus Insight
NetSuite CRM
6.9
Call center management
Cirrus Insight
NetSuite CRM
5.5
Help desk management
Cirrus Insight
NetSuite CRM
6.5

Marketing Automation

Cirrus Insight
NetSuite CRM
8.6
Lead management
Cirrus Insight
NetSuite CRM
8.3
Email marketing
Cirrus Insight
NetSuite CRM
9.0

CRM Project Management

Cirrus Insight
NetSuite CRM
7.4
Task management
Cirrus Insight
NetSuite CRM
6.1
Billing and invoicing management
Cirrus Insight
NetSuite CRM
7.7
Reporting
Cirrus Insight
NetSuite CRM
8.5

CRM Reporting & Analytics

Cirrus Insight
NetSuite CRM
7.2
Forecasting
Cirrus Insight
NetSuite CRM
7.0
Pipeline visualization
Cirrus Insight
NetSuite CRM
7.0
Customizable reports
Cirrus Insight
NetSuite CRM
7.5

Customization

Cirrus Insight
NetSuite CRM
6.0
Custom fields
Cirrus Insight
NetSuite CRM
7.9
Custom objects
Cirrus Insight
NetSuite CRM
8.0
Scripting environment
Cirrus Insight
NetSuite CRM
5.1
API for custom integration
Cirrus Insight
NetSuite CRM
3.0

Security

Cirrus Insight
NetSuite CRM
7.9
Single sign-on capability
Cirrus Insight
NetSuite CRM
7.5
Role-based user permissions
Cirrus Insight
NetSuite CRM
8.4

Social CRM

Cirrus Insight
NetSuite CRM
6.9
Social data
Cirrus Insight
NetSuite CRM
7.0
Social engagement
Cirrus Insight
NetSuite CRM
6.9

Integrations with 3rd-party Software

Cirrus Insight
NetSuite CRM
5.0
Marketing automation
Cirrus Insight
NetSuite CRM
5.0
Compensation management
Cirrus Insight
NetSuite CRM
5.0

Platform

Cirrus Insight
NetSuite CRM
7.8
Mobile access
Cirrus Insight
NetSuite CRM
7.8

Pros

Cirrus Insight

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Cirrus Insight

  • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
  • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
  • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
Kelsie Hamilton | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.5
Based on 3 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Reliability and Availability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Performance

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Support Rating

Cirrus Insight

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.0
Based on 6 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Cirrus Insight

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cirrus Insight

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
Blake Cohen | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Cirrus Insight

  • Customer data is paramount and Cirrus Insight supports optimal data integrity.
  • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
  • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
Jason Miller | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Screenshots

NetSuite CRM

Pricing Details

Cirrus Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500*

* per installation

Cirrus Insight Editions & Modules

Edition
Starter$271
Closer$451
Rainmaker$721
  1. per user/month
Additional Pricing Details
Pricing based on annual billing.

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cirrus Insight
9.8
NetSuite CRM
8.0

Likelihood to Renew

Cirrus Insight
9.1
NetSuite CRM
6.5

Usability

Cirrus Insight
9.1
NetSuite CRM
7.5

Reliability and Availability

Cirrus Insight
9.1
NetSuite CRM

Performance

Cirrus Insight
9.1
NetSuite CRM

Support Rating

Cirrus Insight
NetSuite CRM
5.0

Online Training

Cirrus Insight
NetSuite CRM
6.7

Implementation Rating

Cirrus Insight
9.1
NetSuite CRM
5.9

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