50 Ratings
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Score 9 out of 100
71 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

These work very well at the WAN edge, it may be costly for some. In which case, it may be worth considering an ISR if all the features or performance of the ASR 1000 are not needed. It works very well in a multi-gig environment regardless of the implementations we have done so far. These also work well at the edge or for smaller cores. I would recommend assessing your needs and checking the documentation to see whether or not this particular router will work for you or if it's overkill. In some cases, a significant amount of money can be saved by going with an ISR (if you still want to stick with Cisco). For data center core or similar environment, these might not be appropriate and I would recommend exploring other models such as ASR 9000.
Anonymous | TrustRadius Reviewer

GoToAssist Remote Support

Its a great tool if you support users remotely. The fact that it is easy to deploy (or have the end users connect) is a massive plus. If you provide software support to end users or are part of an IT team that helps users fix their problems this will save you a ton of time. It also works great in low bandwidth scenarios. So if your users are in remote locations with slow speed internet this will still get the job done. It is also really reliable. We faced almost no bugs or critical issues. I would imagine it would also perform really well as a server monitoring tool. Just deploy it and you can remotely connect to the server whenever you need to.Great tool if you need reliable, high performing remote connection
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.0
Screen sharing
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.8
File transfer
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.8
Instant message
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
9.1
Secure remote access with Smart Card authentication
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
7.0
Access to sleeping/powered-off computers
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
6.3
Over-the-Internet remote session
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.3
Initiate remote control from mobile
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.2
Remote management of servers & workstations
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.3
Remote Active Directory® management
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
7.0
Centralized management dashboard
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
7.9
Session record
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.8
Annotations
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.0
Monitoring and Alerts
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
7.6
Multi-platform remote control
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.0

Pros

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

  • In most cases, the larger ASR routers such as the 1006 and 1009s have sufficient capabilities to be used as a Core network router.
  • The smaller ASRs such as the 1002 devices are best suited on the edge, capable of handling a limited number of connections due to the fixed chassis.
Anonymous | TrustRadius Reviewer

GoToAssist Remote Support

  • Quick access to customer computers via email links or giving them the access code over the phone.
  • Notes area where I can record the details of the remote session.
  • Reporting - I can retrieve a monthly report of all my remote sessions (including notes) which helps me monitor usage, provides billing information and allows me to save a copy of the report locally.
Lin James, CPB, SCC | TrustRadius Reviewer

Cons

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

  • Licensing on the routers is more complicated than it needs to be. We have the ASR routers along with ISR routers both have the license of the advanced service, however, on the ISR routers that license did not include the app-X feature needed to send the application specific net-flow data we wanted. It would be better if Cisco was consistence with the features included with licenses.
  • Some software patches are quite involved as there is a boot loaded and IOS that must be upgraded.
James Arnold | TrustRadius Reviewer

GoToAssist Remote Support

  • The administration web interface can be a bit cumbersome.
  • Would be nice if I had the option where I did not need to tie an account to a email address. It may work fine for companies of a tremendous size for ticketing purposes, but for my firm we just would like to use it and share 3 seats. It is not cost effective for my entire team to use a license as we will never all use it at the same time, but we could all benefit from using the product.
  • We could benefit from a scaled down version that only encompasses the remote support portion. We don't use other pieces of it like the mobile profiles portion, so if we could scale it back and get it at a cheaper cost that would be beneficial.
Jarrell L. Chatman | TrustRadius Reviewer

Likelihood to Renew

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

Cisco 1000 Series Aggregation Services Routers (ASR 1000) 7.0
Based on 1 answer
Only ASR get EOL we would like to upgrade our routers to recomended replacements.
Anonymous | TrustRadius Reviewer

GoToAssist Remote Support

GoToAssist Remote Support 8.5
Based on 6 answers
The renewal decisions are mostly made from our IT department at work. I know they read a lot of articles and research products so I trust them to make the best decision. I have given my IT department positive feedback on the product and I hope they renew it in the future
Kerry Allen | TrustRadius Reviewer

Usability

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

Cisco 1000 Series Aggregation Services Routers (ASR 1000) 9.5
Based on 2 answers
All our modular contingency service exercises use this equipment, it allows us to perform this type of exercises very easily, in a controlled and effective way. It is used at least once a month for these types of events. It also allows configuration replication in computers that are under the same model.
Carlos Mendoza Barberán | TrustRadius Reviewer

GoToAssist Remote Support

GoToAssist Remote Support 10.0
Based on 3 answers
The program is very easy to figure out, as far as usage. There is plenty of documentation available as well, if you aren't the "play with it first" type.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

No score
No answers yet
No answers on this topic

GoToAssist Remote Support

GoToAssist Remote Support 8.9
Based on 4 answers
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Anonymous | TrustRadius Reviewer

Performance

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

No score
No answers yet
No answers on this topic

GoToAssist Remote Support

GoToAssist Remote Support 9.0
Based on 2 answers
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

Cisco 1000 Series Aggregation Services Routers (ASR 1000) 7.8
Based on 5 answers
We did not heavily engage with the Cisco 1000 Series Aggregation Services Router (ASR1000) support function as we decide to switch the solution to a more cost-effective option, and this was primarily a price decision vs. any support related decision.
Anonymous | TrustRadius Reviewer

GoToAssist Remote Support

GoToAssist Remote Support 8.0
Based on 6 answers
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

Cisco 1000 Series Aggregation Services Routers (ASR 1000) 10.0
Based on 1 answer
Implementation was as per design and all best practice configuration was followed.
Anonymous | TrustRadius Reviewer

GoToAssist Remote Support

GoToAssist Remote Support 9.9
Based on 6 answers
Make sure your team plays with the tool before going live with it. Connecting to each other teaches you everything you need to know.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

The Cisco 1000 Series Aggregation Services Routers (ASR 1000) don't go against the alternatives I've used, but make a great combination of devices, and configuring them alongside each other makes it very easy to administer the whole network. Configuring VLANs across them and setting up policies can be done via CLI or web interfaces, or even using third-party softwares that get along really well with all of them.
Jean Franco | TrustRadius Reviewer

GoToAssist Remote Support

All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't have a system for deploying software and have to do it manually, we value this feature. So, it's probably the most reliable software when you have to use it on multiple devices (Mac, Windows, etc.).
Christopher Fritz | TrustRadius Reviewer

Return on Investment

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

  • It is a healthy return on investment with planned packed size data. Average unicast latency is low and consistent with small and large packets (barring mid-sized).
  • Cisco devices last longer and also have a decent trade-in policy to recover some value when equipment is replaced.
  • Higher concurrent IPSec tunnels are offered, we tested for 1500+, fielding both encrypted and a mix of encrypted and cleartext traffic.
Rohit Narang | TrustRadius Reviewer

GoToAssist Remote Support

  • GoToAssist was a replacement for DMC, and while it didn't allow for profile changes, it allowed technicians to keep working with virtual support.
  • From what I understand, the per-seat licenses are quite expensive. Teams often dispute which accounts belong to which team.
David Reese | TrustRadius Reviewer

Pricing Details

Cisco 1000 Series Aggregation Services Routers (ASR 1000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco 1000 Series Aggregation Services Routers (ASR 1000) Editions & Modules

Additional Pricing Details

GoToAssist Remote Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToAssist Remote Support Editions & Modules

Edition
GoToAssist Remote Support$691
  1. per agent/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
8.7
GoToAssist Remote Support
7.7

Likelihood to Renew

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
7.0
GoToAssist Remote Support
8.5

Usability

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
9.5
GoToAssist Remote Support
10.0

Reliability and Availability

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
8.9

Performance

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
GoToAssist Remote Support
9.0

Support Rating

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
7.8
GoToAssist Remote Support
8.0

Implementation Rating

Cisco 1000 Series Aggregation Services Routers (ASR 1000)
10.0
GoToAssist Remote Support
9.9

Add comparison