Cisco 1000 Series Aggregation Services Routers (ASR 1000)
Score 9.1 out of 10
N/A
The Cisco 1000 Series Aggregation Services Routers (ASR 1000) is a SD-WAN ready router.
N/A
Webex Calling
Score 8.5 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Pricing
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
Webex Calling
Editions & Modules
No answers on this topic
Webex Call
$17
per month per user
Webex Suite: Meet + Call
$25
per month per user
Webex Enterprise
Contact Sales
Cisco Unified Communications Manager
Contact Sales
Offerings
Pricing Offerings
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
Cisco 1000 Series Aggregation Services Routers (ASR 1000)
Webex Calling
Likelihood to Recommend
Cisco
- It is well suited for companies that have a big WAN environment, this devices can fit in there easily and have multiple provider circuits. - Well suited for private cloud environments where multi tenancy is required, - Device can be used as IPN/ISN device as it supports jumbo frames for an ACI multi-site/remote leaf deployment. - Device is well suited for branches that have their own DIA and MPLS circuits.
It seems quite able to handle the normal day to day voice call requirements quite well. Our previous Cisco phones had cameras that could do video calls, but if we need that we go to a Zoom session. Conference room use is not terribly convenient, although this might just be a case of us figuring out how to adapt the environment.
Internal calling can be done by searching user in directory or by dialing short code extensions for users. Pretty quick and easy to reach internal people.
Webex Calling integrated seamlessly with call recording solutions making it very useful for compliance call recording which is needed by customer service centres today.
Features like call forwarding, call transfer, conference, voice mail, etc are available.
User authorisation for different types of calls is available.
It provides basic call centre features as well so that companies requiring basic call centre features can use it within Webex Calling.
The ASR 1000 series routers can, as with most devices, improve with additional memory capacity and upgraded chip sets for faster processing.
There seems to be limitations on the number of routing sessions the smaller ASR devices can handle, which can be overcome with proper planning and placement within the network.
I think what it's doing is it is still the leader when it comes to being able to present calling platforms. And I mean I guess it's number one competitor from a software perspective is Microsoft Teams, Cisco is doing everything possible to provide open source to enable Microsoft and Cisco to work together, particularly when it comes to user room experiences so that no one is feeling like they're left alone or compromised or somewhat segregated when they're choosing one technology versus the other, which is a great thing.
The device without a doubts performs at the level required and expected, we can renew it and use it as we have been using it for years. The device can be used as DCI, IPN/ISN, or even private cloud for customer circuit handoff, it also supports IPSec properly. The device is well suited in multiple segments of the network.
The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.
All our modular contingency service exercises use this equipment, it allows us to perform this type of exercises very easily, in a controlled and effective way. It is used at least once a month for these types of events. It also allows configuration replication in computers that are under the same model.
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.
I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.
We have received training on the equipment, which has made us add more networks on our own, we provide first level support, we validate the publication of the equipment and we can satisfy the needs of our internal clients in terms of the prompt recovery of the affected services
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Before standardizing on the Cisco ASR 1000 we had explored the idea of using Juniper routers. Ultimately we felt the Cisco ASR 1000 was a better fit at the time. We have been very happy with this decision, but it might not be the right decision for everyone. It fit our environment and our needs very well, Juniper is also a very good choice.
The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.
It is a healthy return on investment with planned packed size data. Average unicast latency is low and consistent with small and large packets (barring mid-sized).
Cisco devices last longer and also have a decent trade-in policy to recover some value when equipment is replaced.
Higher concurrent IPSec tunnels are offered, we tested for 1500+, fielding both encrypted and a mix of encrypted and cleartext traffic.
Webex Calling allowed us to continue working in a remote world
While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
