Cisco Headset 500 Series vs Cisco Webex Board Series

Likelihood to Recommend

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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The Cisco Webex board is designed not only for audio/video meetings with sharing needs, but to make collaboration meetings impeccable. Mixed with Webex Meetings and/or Webex App (formerly Webex Teams), you'll get the ultimate collaboration experience. You can keep tracking of all docs/whiteboards you worked on and share it easily across the team. Unfortunately, it is a high end product, so may not fit in all budgets.

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Verified User

Account Manager in Sales

Information Technology & Services Company, 51-200 employees

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Pros

Comfort
Audio quality
Long-distance range of signal

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Adam Eberhardt

AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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Proximity connection is great, anyone can share to the board easily.
The whiteboard feature is great, and being able to save and go back is a great feature.
Dialing into meetings with face to face contact brings the participants together.

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Verified User

Executive in Information Technology

Higher Education Company, 5001-10,000 employees

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Cons

Not very comfortable
Too expensive

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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If you are not a Webex Teams user there could be an easier way to save the whiteboards. They autosave into Teams but if you don't have that it's a clunky process to email the whiteboard to yourself. Not terrible, but not easy either.
They could make a mobile cart for these as you have to do to a third party to get a mobile cart and I would like to see a Cisco version of this.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Cisco Webex Board Series 8.6

Based on 2 answers

Plug and play board.
User friendly interface, very easy to use.
Joining any meeting with one click only.
Webex assistant helps to manage calendar and run a meeting.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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Support Rating

Cisco Headset 500 Series 6.0

Based on 2 answers

I have not had to engage with support, but based on past interactions, I imagine they would do well.

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Adam Eberhardt

AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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Cisco Webex Board Series 8.6

Based on 6 answers

As with all Cisco Support, there is no problem to say. Sometimes its longer but generally in 24 hours, the case is resolved. We never did any RMA for this type of device. We recommended the Cisco support for the Cisco Webex Board. Also, in case of a problem, you have a good Cisco community.

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Verified User

Professional in Professional Services

Information Technology & Services Company, 1001-5000 employees

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Alternatives Considered

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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Cisco Webex is best integrated between all apps and devices. The Webex boards are specially designed to work with Webex. Other vendors often have apps on not best suited devices and that causes many issues.

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Benjamin Bubbers

Systems Engineer

Schleswig-Holstein Netz AGOil & Energy, 1001-5000 employees

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Return on Investment

Overall it was too expensive to support. So the ROI just was not there.
It did do its job, it maintained the calls with great voice and speakers.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Hard to say...! To be honest, this a toy for big kids!
Price is high, so you must have collaboration needs, not only meetings needs to pay for that plus value.

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Verified User

Account Manager in Sales

Information Technology & Services Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Headset 500 Series vs Cisco Webex Board Series