Cisco Headset 500 Series vs Cisco Webex Desk Pro

Likelihood to Recommend

The Cisco Headset 530 Series, which I utilized, provides rich sound and effective noise isolation, making it an excellent choice for telecommunications in noisy, open environments. Users may effortlessly plug and detach the Headset as needed during shift changes or breaks thanks to the in-line, high-cycle fast disconnect. It has a variety of options for connecting to devices, including USB and RJ-9 connections.

Read full review

Pratham Radadiya

Full Stack Engineer

CensusComputer Games, 501-1000 employees

View all 12 answers on this topic

The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.

Read full review

chirag chhatbar

Senior Advisor

SalesforceComputer Software, 5001-10,000 employees

View all 17 answers on this topic

Pros

Wireless (562) Some are wired but I have wireless.
Clear
Audiophile quality
Long battery life allows me to get through my entire day on a single charge.

Read full review

Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

View all 12 answers on this topic

It charges my laptop while being an amazing secondary monitor.
Optimizes the video and audio with superior sound and microphones.
A very nice compact digital whiteboard.
Hooks in with Webex meetings and Teams in such a seamless way.
Handles calling like a desk phone and is natural to use.
Looks so beautiful and is such a great addition to your desk.

Read full review

Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

View all 17 answers on this topic

Cons

Firm connection with the charging cradle ( for 561 headsets).
Solid build like their competition or the 700 headset.
Braille on the controls for the visually impaired.

Read full review

Verified User

Manager in Information Technology

Information Technology & Services Company, 11-50 employees

View all 12 answers on this topic

Noise cancellation should be default, not an option.
When I start the Desk Pro, my own picture should remain the same size as when I shut down the device.
It should be possible to use video and audio not only for Webex but also for MS Teams, Zoom and Google Meet, in order to answer an invitation via other collab tools without changing the device.

Read full review

Balthasar-Max Althaus

Business Trainer & Business Coach

upDATE Gesellschaft für Beratung und Training mbHProfessional Training & Coaching, 11-50 employees

View all 17 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Support Rating

Cisco Headset 500 Series 6.8

Based on 2 answers

Too expensive and too uncomfortable for extended periods of use. This headset was good quality and good mics/speakers, but in the end they were roughly the same as the cheaper headsets from the other vendors. So it was not really a win like I normally see with Cisco products, but I guess you cant win them all!

Read full review

Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

View all 2 answers on this topic

Cisco Webex Desk Pro 9.1

Based on 1 answer

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

Read full review

Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

View all 1 answers on this topic

Alternatives Considered

The devices work well, match our existing phones and look professional as well as operate with quality. Solid product, no issues. Price is a bit higher, but a solid product for the price. We tried a variety of units, but wanted to consolidate brands and models for documentation and training purposes.

Read full review

Mike Narumiya

President, Principal

Klaxon IT SolutionsHospital & Health Care, 11-50 employees

View all 12 answers on this topic

The background noise cancellation and blurring background are the unique features of Cisco Webex Desk Pro apart from maintaining a high-quality video and audio during usage. The redirect option allows us to switch between standalone or integrated versions. Whiteboard, content, screen and wireless sharing, annotation, erasing features are the most useful capabilities which takes Cisco Webex Desk Pro to next level.

Read full review

SYED ZAFFAR MAHMOOD

University Faculty/ Management of resources

Mizan Tepi UniversityEducation Management, 1001-5000 employees

View all 17 answers on this topic

Return on Investment

Clear audio quality has been a big positive with more employees engaging in meetings & conference calls.
Unidirectional [microphones] are designed to hone in on the user's voice & simultaneously minimize background noise.
Lightweight comfort is really ideal for long calls.

Read full review

Verified User

Engineer in Engineering

Information Technology & Services Company, 51-200 employees

View all 12 answers on this topic

It's ease of use has really reduced the need for training. It uses the same RoomOS that all Cisco devices use and it works great.
The metrics on the devices allow us to see how much its being used and fix issues before the become real problems.

Read full review

Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

View all 17 answers on this topic

Cisco Headset 500 Series vs Cisco Webex Desk Pro