What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 17 reviews and ratings
Cisco Webex Desk Pro
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Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 62 reviews and ratings
Attribute Ratings
- Cisco Webex Desk Pro is rated higher in 1 area: Support Rating
- Cisco Headset 500 Series and Cisco Webex Desk Pro are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.6
Cisco Headset 500 Series
86%
12 Ratings
8.6
Cisco Webex Desk Pro
86%
17 Ratings
Support Rating
6.8
Cisco Headset 500 Series
68%
2 Ratings
9.1
Cisco Webex Desk Pro
91%
1 Rating
Likelihood to Recommend
Cisco Headset 500 Series
The Cisco Headset 530 Series, which I utilized, provides rich sound and effective noise isolation, making it an excellent choice for telecommunications in noisy, open environments. Users may effortlessly plug and detach the Headset as needed during shift changes or breaks thanks to the in-line, high-cycle fast disconnect. It has a variety of options for connecting to devices, including USB and RJ-9 connections.
Full Stack Engineer
CensusComputer Games, 501-1000 employees
Cisco Webex Desk Pro
The tool is great for having a day in and day out video calls with the client in today's COVID world, where physical interaction is limited and the best suited is for having meetings with clients and showcasing them the product demonstration, at a large scale as this has smooth video interaction and makes any large scale webinar a piece of cake while using it.
Senior Advisor
SalesforceComputer Software, 5001-10,000 employees
Pros
Cisco Headset 500 Series
- Wireless (562) Some are wired but I have wireless.
- Clear
- Audiophile quality
- Long battery life allows me to get through my entire day on a single charge.

Verified User
Manager in Information Technology
Financial Services Company, 10,001+ employeesCisco Webex Desk Pro
- It charges my laptop while being an amazing secondary monitor.
- Optimizes the video and audio with superior sound and microphones.
- A very nice compact digital whiteboard.
- Hooks in with Webex meetings and Teams in such a seamless way.
- Handles calling like a desk phone and is natural to use.
- Looks so beautiful and is such a great addition to your desk.
Sr. Systems Administrator
T-MobileTelecommunications, 10,001+ employees
Cons
Cisco Headset 500 Series
- Firm connection with the charging cradle ( for 561 headsets).
- Solid build like their competition or the 700 headset.
- Braille on the controls for the visually impaired.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesCisco Webex Desk Pro
- Noise cancellation should be default, not an option.
- When I start the Desk Pro, my own picture should remain the same size as when I shut down the device.
- It should be possible to use video and audio not only for Webex but also for MS Teams, Zoom and Google Meet, in order to answer an invitation via other collab tools without changing the device.
Business Trainer & Business Coach
upDATE Gesellschaft für Beratung und Training mbHProfessional Training & Coaching, 11-50 employees
Pricing Details
Cisco Headset 500 Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Webex Desk Pro
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Cisco Headset 500 Series
Cisco Headset 500 Series 6.8
Based on 2 answers
Too expensive and too uncomfortable for extended periods of use. This headset was good quality and good mics/speakers, but in the end they were roughly the same as the cheaper headsets from the other vendors. So it was not really a win like I normally see with Cisco products, but I guess you cant win them all!
Sr. Systems Administrator
T-MobileTelecommunications, 10,001+ employees
Cisco Webex Desk Pro
Cisco Webex Desk Pro 9.1
Based on 1 answer
I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.
Sr. Systems Administrator
T-MobileTelecommunications, 10,001+ employees
Alternatives Considered
Cisco Headset 500 Series
The devices work well, match our existing phones and look professional as well as operate with quality. Solid product, no issues. Price is a bit higher, but a solid product for the price. We tried a variety of units, but wanted to consolidate brands and models for documentation and training purposes.
President, Principal
Klaxon IT SolutionsHospital & Health Care, 11-50 employees
Cisco Webex Desk Pro
The background noise cancellation and blurring background are the unique features of Cisco Webex Desk Pro apart from maintaining a high-quality video and audio during usage. The redirect option allows us to switch between standalone or integrated versions. Whiteboard, content, screen and wireless sharing, annotation, erasing features are the most useful capabilities which takes Cisco Webex Desk Pro to next level.
University Faculty/ Management of resources
Mizan Tepi UniversityEducation Management, 1001-5000 employees
Return on Investment
Cisco Headset 500 Series
- Clear audio quality has been a big positive with more employees engaging in meetings & conference calls.
- Unidirectional [microphones] are designed to hone in on the user's voice & simultaneously minimize background noise.
- Lightweight comfort is really ideal for long calls.

Verified User
Engineer in Engineering
Information Technology & Services Company, 51-200 employeesCisco Webex Desk Pro
- It's ease of use has really reduced the need for training. It uses the same RoomOS that all Cisco devices use and it works great.
- The metrics on the devices allow us to see how much its being used and fix issues before the become real problems.
Sr. Systems Administrator
T-MobileTelecommunications, 10,001+ employees