What users are saying about
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27 Ratings
5 Ratings
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Score 7.3 out of 100

CloudTalk

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27 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Cisco Headset 500 Series

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.
Anonymous | TrustRadius Reviewer

CloudTalk

Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
Frederico Rocha | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Headset 500 Series
CloudTalk
8.0
Agent dashboard
Cisco Headset 500 Series
CloudTalk
7.5
Validate callers
Cisco Headset 500 Series
CloudTalk
7.9
Outbound response
Cisco Headset 500 Series
CloudTalk
7.3
Call forwarding
Cisco Headset 500 Series
CloudTalk
8.1
Click-to-call (CTC)
Cisco Headset 500 Series
CloudTalk
8.2
Warm transfer
Cisco Headset 500 Series
CloudTalk
8.2
Predictive dialing
Cisco Headset 500 Series
CloudTalk
7.8
Interactive voice response
Cisco Headset 500 Series
CloudTalk
8.4
REST APIs
Cisco Headset 500 Series
CloudTalk
7.7
Call scripts
Cisco Headset 500 Series
CloudTalk
8.2
Call tracking
Cisco Headset 500 Series
CloudTalk
8.0
Multichannel integration
Cisco Headset 500 Series
CloudTalk
7.9
CRM software integration
Cisco Headset 500 Series
CloudTalk
8.3

Workforce Optimization (WFO)

Cisco Headset 500 Series
CloudTalk
7.9
Inbound call routing
Cisco Headset 500 Series
CloudTalk
8.1
Omnichannel inbound routing
Cisco Headset 500 Series
CloudTalk
7.7
Recording
Cisco Headset 500 Series
CloudTalk
8.0
Quality management
Cisco Headset 500 Series
CloudTalk
8.1
Call analytics
Cisco Headset 500 Series
CloudTalk
7.3
Historical reporting
Cisco Headset 500 Series
CloudTalk
7.9
Live reporting
Cisco Headset 500 Series
CloudTalk
8.1
Customer surveys
Cisco Headset 500 Series
CloudTalk
7.7
Customer interaction analytics
Cisco Headset 500 Series
CloudTalk
8.1

Pros

Cisco Headset 500 Series

  • Comfort
  • Audio quality
  • Long-distance range of signal
Adam Eberhardt | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

Cisco Headset 500 Series

  • Not very comfortable
  • Too expensive
Joshua Baever | TrustRadius Reviewer

CloudTalk

  • Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
  • Call flows could be made a little more intuitive
  • Website fields should have darker borders to tell where the fields are
Anonymous | TrustRadius Reviewer

Usability

Cisco Headset 500 Series

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 9.1
Based on 4 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

Cisco Headset 500 Series

Cisco Headset 500 Series 6.0
Based on 2 answers
I have not had to engage with support, but based on past interactions, I imagine they would do well.
Adam Eberhardt | TrustRadius Reviewer

CloudTalk

CloudTalk 7.3
Based on 16 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 500 Series

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.
Anonymous | TrustRadius Reviewer

CloudTalk

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Logan Brown | TrustRadius Reviewer

Return on Investment

Cisco Headset 500 Series

  • Overall it was too expensive to support. So the ROI just was not there.
  • It did do its job, it maintained the calls with great voice and speakers.
Joshua Baever | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Headset 500 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Headset 500 Series Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Headset 500 Series
6.7
CloudTalk
7.3

Usability

Cisco Headset 500 Series
CloudTalk
9.1

Support Rating

Cisco Headset 500 Series
6.0
CloudTalk
7.3

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