What users are saying about
7 Ratings
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Score 7.7 out of 100
40 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Cisco Headset 500 Series

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.
Anonymous | TrustRadius Reviewer

Highfive, by Dialpad

HighFive is great if you fit their use case, which is basically a Mac or Windows user that wants to conference 2-3 locations together and have a lot of bandwidth. If you don't fit that exactly, HighFive is much less ideal. For example, if you have any Linux users, HighFive won't work at all for them. Also, if you want more capabilities beyond the basics, HighFive doesn't give you much.
Jesse Bye | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Cisco Headset 500 Series
Highfive, by Dialpad
7.9
High quality audio
Cisco Headset 500 Series
Highfive, by Dialpad
8.5
High quality video
Cisco Headset 500 Series
Highfive, by Dialpad
8.7
Low bandwidth requirements
Cisco Headset 500 Series
Highfive, by Dialpad
6.3
Mobile support
Cisco Headset 500 Series
Highfive, by Dialpad
8.0

Screen Sharing

Cisco Headset 500 Series
Highfive, by Dialpad
8.5
Desktop sharing
Cisco Headset 500 Series
Highfive, by Dialpad
9.0
Whiteboards
Cisco Headset 500 Series
Highfive, by Dialpad
8.0

Online Meetings / Events

Cisco Headset 500 Series
Highfive, by Dialpad
7.7
Calendar integration
Cisco Headset 500 Series
Highfive, by Dialpad
7.4
Meeting initiation
Cisco Headset 500 Series
Highfive, by Dialpad
6.7
Integrates with social media
Cisco Headset 500 Series
Highfive, by Dialpad
8.0
Record meetings / events
Cisco Headset 500 Series
Highfive, by Dialpad
7.7
Slideshows
Cisco Headset 500 Series
Highfive, by Dialpad
9.0

Online Events Collaboration

Cisco Headset 500 Series
Highfive, by Dialpad
7.5
Live chat
Cisco Headset 500 Series
Highfive, by Dialpad
7.6
Audience polling
Cisco Headset 500 Series
Highfive, by Dialpad
6.0
Q&A
Cisco Headset 500 Series
Highfive, by Dialpad
9.0

Online Events Security

Cisco Headset 500 Series
Highfive, by Dialpad
5.9
User authentication
Cisco Headset 500 Series
Highfive, by Dialpad
6.0
Participant roles & permissions
Cisco Headset 500 Series
Highfive, by Dialpad
6.0
Confidential attendee list
Cisco Headset 500 Series
Highfive, by Dialpad
5.6

Pros

Cisco Headset 500 Series

  • Comfort
  • Audio quality
  • Long-distance range of signal
Adam Eberhardt | TrustRadius Reviewer

Highfive, by Dialpad

  • Highfive makes it easy to invite others, both inside and outside the org, to meet and talk.
  • Highfive has great audio quality for small groups.
  • Highfive hardware provides an all-in-one solution without needing to connect a dedicated conferencing computer with attendant mic and camera hardware.
Adam McCracken | TrustRadius Reviewer

Cons

Cisco Headset 500 Series

  • Not very comfortable
  • Too expensive
Joshua Baever | TrustRadius Reviewer

Highfive, by Dialpad

  • Getting Rick-Rolled by your co-workers...
  • Highfive can at times lag, or run slowly if you or one of the participants in the meeting has slow internet.
  • Setting up Highfive correctly can be a bit complicated for those who are tech challenged.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Headset 500 Series

Cisco Headset 500 Series 6.0
Based on 2 answers
I have not had to engage with support, but based on past interactions, I imagine they would do well.
Adam Eberhardt | TrustRadius Reviewer

Highfive, by Dialpad

Highfive, by Dialpad 6.6
Based on 10 answers
I've only on a few occasions had to reach out to support at high five and in each case, it was to find out it was a feature that didn't exist and would let me know if it gets added. They never added the feature and never followed up. Not even to check in and see how the issue was.
Jon Walka | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 500 Series

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.
Anonymous | TrustRadius Reviewer

Highfive, by Dialpad

Highfive has thus far proved to be a better system for having video conferencing. Don't get me wrong, I like Zoom, but Highfive is cleaner and easier to use. Video recording is a game changer with Highfive and I'm so glad they added it! I use Highfive just about everyday, while I find myself using Zoom less and less.
Taylor Hansen | TrustRadius Reviewer

Return on Investment

Cisco Headset 500 Series

  • Overall it was too expensive to support. So the ROI just was not there.
  • It did do its job, it maintained the calls with great voice and speakers.
Joshua Baever | TrustRadius Reviewer

Highfive, by Dialpad

  • It's been great to have one universal platform for every employee to use to call in, even while Slack and Google Hangouts are options.
  • We can't rely on HighFive because of the poor quality, and since it's our default platform, it can be delay meetings with poor quality or cofusion as to which platform is best to use.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Headset 500 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Headset 500 Series Editions & Modules

Additional Pricing Details

Highfive, by Dialpad

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Highfive, by Dialpad Editions & Modules

Edition
Starter (minimum 10 users)$9.991
Advanced$13.991
Premier$16.991
Video Conferencing - Select$1,1882
Video Conferencing - Plus$1,7882
Video Conferencing - Premium$4,1882
  1. per user/per month
  2. per room
Additional Pricing Details
Affordability that allows you to enable all of your employees and meeting rooms with video conferencing. Highfive's web conferencing software starts at $9.99 per user/month. Plus, extend your Highfive experience into your meeting rooms with hardware and software meeting room plans. Choose your software plan and mix with any of the meeting room plans.

Rating Summary

Likelihood to Recommend

Cisco Headset 500 Series
6.8
Highfive, by Dialpad
7.4

Support Rating

Cisco Headset 500 Series
6.0
Highfive, by Dialpad
6.6

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