What users are saying about
7 Ratings
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Score 7.7 out of 100
14 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Cisco Headset 500 Series

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.
Anonymous | TrustRadius Reviewer

Freshcaller

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Headset 500 Series
Freshcaller
6.6
Hosted PBX
Cisco Headset 500 Series
Freshcaller
6.6
Multi-level Interactive Voice Response (IVR)
Cisco Headset 500 Series
Freshcaller
7.8
Call reports
Cisco Headset 500 Series
Freshcaller
6.2
Directory of employee names
Cisco Headset 500 Series
Freshcaller
5.8

Call Management

Cisco Headset 500 Series
Freshcaller
7.2
Answering rules
Cisco Headset 500 Series
Freshcaller
7.1
Call recording
Cisco Headset 500 Series
Freshcaller
8.1
Call park
Cisco Headset 500 Series
Freshcaller
7.0
Call screening
Cisco Headset 500 Series
Freshcaller
6.0
Message alerts
Cisco Headset 500 Series
Freshcaller
7.7

VoIP system collaboration

Cisco Headset 500 Series
Freshcaller
5.9
Audio conferencing
Cisco Headset 500 Series
Freshcaller
5.9

Pros

Cisco Headset 500 Series

  • Comfort
  • Audio quality
  • Long-distance range of signal
Adam Eberhardt | TrustRadius Reviewer

Freshcaller

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

Cisco Headset 500 Series

  • Not very comfortable
  • Too expensive
Joshua Baever | TrustRadius Reviewer

Freshcaller

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Usability

Cisco Headset 500 Series

No score
No answers yet
No answers on this topic

Freshcaller

Freshcaller 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

Cisco Headset 500 Series

Cisco Headset 500 Series 6.0
Based on 2 answers
I have not had to engage with support, but based on past interactions, I imagine they would do well.
Adam Eberhardt | TrustRadius Reviewer

Freshcaller

Freshcaller 7.1
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 500 Series

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.
Anonymous | TrustRadius Reviewer

Freshcaller

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Headset 500 Series

  • Overall it was too expensive to support. So the ROI just was not there.
  • It did do its job, it maintained the calls with great voice and speakers.
Joshua Baever | TrustRadius Reviewer

Freshcaller

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Headset 500 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Headset 500 Series Editions & Modules

Additional Pricing Details

Freshcaller

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

Freshcaller Editions & Modules

Edition
Sprout$01
Blossom$191
Garden$391
Estate$991
  1. per agent/per month
Additional Pricing Details
Sprout - $0 (UNLIMITED AGENTS + pay per min) Blossom - $19 (per agent/month paid yearly + pay per min) - $25 (per agent/month paid monthly + pay per min) Garden - $40 (per agent/month paid yearly + pay per min) - $49 (per agent/month paid monthly + pay per min)

Rating Summary

Likelihood to Recommend

Cisco Headset 500 Series
6.8
Freshcaller
6.9

Usability

Cisco Headset 500 Series
Freshcaller
8.0

Support Rating

Cisco Headset 500 Series
6.0
Freshcaller
7.1

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