What users are saying about
5 Ratings
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Score 7.3 out of 100
5 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cisco Headset 500 Series

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.
Anonymous | TrustRadius Reviewer

Pexip

There are many meetings that take place in our business and we also have many remote employees. Videxio allows everyone to participate and be part of a conference, which is much different than just being on the phone. Our weekly performance meeting is a must-attend event and Videxio makes it easier.
Duncan Hernandez | TrustRadius Reviewer

Pros

Cisco Headset 500 Series

  • Comfort
  • Audio quality
  • Long-distance range of signal
Adam Eberhardt | TrustRadius Reviewer

Pexip

  • Easy to use: It integrates with whatever calendar system you already have.
  • Great end-user experience: End users, both in-house and our clients all can access a dedicated Videxio room in one click. No need to download any app, and when videocalls are all back-to-back, overruns of 1 to another because an app download is required is no longer an acceptable option (a problem most other such tech still have).
  • Customer Support: As easy as Videxio is to get started with and use, since we got it on a Friday, we tested it out over the w/e and their customer support was just as great as it has been during normal business hours.
  • Security: Since it's a dedicated room, we don't have to worry about clients mistakenly coming in to a private conversation with another client. A dedicated room also leaves cybersecurity to thier in-house experts.
Jackie Bassett | TrustRadius Reviewer

Cons

Cisco Headset 500 Series

  • Not very comfortable
  • Too expensive
Joshua Baever | TrustRadius Reviewer

Pexip

  • Some of the configuration options are too complicated and present too many options to the user.
  • Finding other cons is difficult; the software is seamless.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Headset 500 Series

Cisco Headset 500 Series 6.0
Based on 2 answers
I have not had to engage with support, but based on past interactions, I imagine they would do well.
Adam Eberhardt | TrustRadius Reviewer

Pexip

Pexip 10.0
Based on 1 answer
Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 500 Series

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.
Anonymous | TrustRadius Reviewer

Pexip

Gotomeeting and WebEx are overpriced and quite old technologies in a market ripe for real change.
Chris McCarthy | TrustRadius Reviewer

Return on Investment

Cisco Headset 500 Series

  • Overall it was too expensive to support. So the ROI just was not there.
  • It did do its job, it maintained the calls with great voice and speakers.
Joshua Baever | TrustRadius Reviewer

Pexip

  • The product has made video conferencing much easier for our company. I don't think it's the cheapest, but it is definitely worth it.
  • I can't really think of a negative impact this has had on us so far.
Duncan Hernandez | TrustRadius Reviewer

Pricing Details

Cisco Headset 500 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pexip

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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