Cisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.
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Versature
Score 9.0 out of 10
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Versature is a telephony and VoIP software solution from Versature.
For day to day work and official virtual meetings/calls the headsets are best suited. They are compact, handy, lightweight with a dynamic mic and good control. However, I don't think that for intense audio recording and voice modulations I'll rely on the products because the market is so diversified and on branding part there are so many options available which directly affects Cisco's market. So, for busy jam packed with work office day if you need good comfortable experience Cisco Headsets come very handy.
Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.
Working remotely: switching our operations to home was done easily through Versature's online portals.
Voicemail: transcription/voicemails received through email are very helpful.
Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
We selected Cisco headsets because of our long-term existing partnership with Cisco, something we value. But that being said, there are competitor headsets that I've seen at the same price that offer far more functionality, which I guess could be improved in the Cisco headsets.
