Cisco Headset 500 Series vs Zoom | TrustRadius

What users are saying about

Score 7.3 out of 10

Based on 5 reviews and ratings

Webex Special Event

Score 8.8 out of 10

Based on 2183 reviews and ratings

Feature Rating Comparison

Cisco Headset 500 Series

Zoom

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Cisco Headset 500 Series

Zoom

Desktop sharing

Whiteboards

Cisco Headset 500 Series

Zoom

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Cisco Headset 500 Series

Zoom

Live chat

Audience polling

Q&A

Cisco Headset 500 Series

Zoom

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Comfort
Audio quality
Long-distance range of signal

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AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
Dashboard is fantasitic. Can access real time information to troubleshoot calls.
Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
Tickets get resolved quickly.
Feature requests are realized quickly.

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Lead IT Network Collaboration Engineer

Informatica LLCInformation Technology and Services, 5001-10,000 employees

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Cons

Not very comfortable
Too expensive

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Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.

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Owner

Joanne Meehl Career Services LLCWriting & Editing, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zoom 9.5

Based on 15 answers

We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Zoom 9.0

Based on 17 answers

Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.

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Matthew Gardner

Co-Founder/Product

RouteThisComputer Software, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 2 answers

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Performance

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 2 answers

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 2 answers on this topic

Support Rating

Cisco Headset 500 Series 6.0

Based on 2 answers

I have not had to engage with support, but based on past interactions, I imagine they would do well.

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AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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Zoom 6.3

Based on 31 answers

As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.

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Senior Systems Analyst

CymSTAR, LLCDefense & Space, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 14 answers

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Alternatives Considered

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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What I like about the most about Zoom, compared to Skype, is its dependability. Our IT department was being flooded constantly with tickets describing how bad their experience with Skype was. From dropped calls to poor quality, the solution was clear: we needed another platform. Zoom stepped in and was given the ability to show us what they could do. You expect technology like Zoom to integrate with your existing technology, but they did something that is harder to find these days and made our experiences better. That's why we chose Zoom. They made us better.

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Charles Browder

Technology Adoption Specialist

Tyson Foods IncFood Production, 10,001+ employees

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Scalability

No score

No answers yet

No answers on this topic

Zoom 10.0

Based on 1 answer

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

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Return on Investment

Overall it was too expensive to support. So the ROI just was not there.
It did do its job, it maintained the calls with great voice and speakers.

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Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Zoom has allowed all global users to easily join meetings without the assistance of IT admins or AV technicians. The technology that we used prior to Zoom was not user-friendly and made for many issues.
Webinars have made company-wide training very easy to conduct. This allows trainers to reach a huge audience without having to worry about interruptions and technical difficulties.
Collaboration and communication have been increased company-wide, which makes for greater gains for the company long term.

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Audio Visual Technician

Western UnionBanking, 10,001+ employees

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Screenshots

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See All (4) Zoom Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Headset 500 Series Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Zoom Editions & Modules

On-premise Edition

Virtual H.323/SIP Room Connector	$49¹
Business	19.99¹

per month

SaaS Edition

Basic	$0
Pro	14.99²
Business	19.99²
Zoom Room Conference Room	$49²
Webinar	54.99²

per month

Additional Pricing Details

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Rating Summary

Cisco Headset 500 Series

Zoom

Cisco Headset 500 Series

Zoom

Cisco Headset 500 Series

Zoom

Cisco Headset 500 Series

Zoom

Cisco Headset 500 Series

Zoom

Cisco Headset 500 Series

Zoom

Cisco Headset 500 Series

Zoom

Cisco Headset 500 Series

Zoom

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