What users are saying about

Cisco Headset 500 Series vs Zoom

Cisco Headset 500 Series
17 Ratings
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Zoom
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Top Rated
4123 Ratings

Cisco Headset 500 Series

17 Ratings
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Score 8.4 out of 100

Based on 17 reviews and ratings

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Zoom

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Top Rated
4123 Ratings
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Score 8.4 out of 100

Based on 4123 reviews and ratings

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    Cisco Headset 500 Series

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 4/4 features
    Zoom ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.6
    86%
    689 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    691 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    615 Ratings

    Mobile support

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    Screen Sharing

    Cisco Headset 500 Series

    Feature Set Not Supported
    N/A
    8.6

    Zoom

    86%
    Zoom ranks higher in 2/2 features
    Zoom ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.0
    90%
    684 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.2
    82%
    450 Ratings

    Online Meetings / Events

    Cisco Headset 500 Series

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 5/5 features
    Zoom ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.4
    84%
    613 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    671 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.8
    88%
    644 Ratings

    Slideshows

    N/A
    0 Ratings
    8.3
    83%
    466 Ratings

    Online Events Collaboration

    Cisco Headset 500 Series

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features
    Zoom ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.8
    88%
    586 Ratings

    Audience polling

    N/A
    0 Ratings
    8.2
    82%
    379 Ratings

    Q&A

    N/A
    0 Ratings
    8.4
    84%
    424 Ratings

    Online Events Security

    Cisco Headset 500 Series

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features
    Zoom ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    555 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.3
    83%
    393 Ratings

    Attribute Ratings

    • Zoom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.6

    Cisco Headset 500 Series

    86%
    12 Ratings
    8.8

    Zoom

    88%
    705 Ratings

    Likelihood to Renew

    Cisco Headset 500 Series

    N/A
    0 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    Cisco Headset 500 Series

    N/A
    0 Ratings
    8.8

    Zoom

    88%
    39 Ratings

    Availability

    Cisco Headset 500 Series

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    Cisco Headset 500 Series

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    6.8

    Cisco Headset 500 Series

    68%
    2 Ratings
    8.3

    Zoom

    83%
    53 Ratings

    Implementation Rating

    Cisco Headset 500 Series

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Contract Terms and Pricing Model

    Cisco Headset 500 Series

    N/A
    0 Ratings
    7.7

    Zoom

    77%
    15 Ratings

    Product Scalability

    Cisco Headset 500 Series

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    Cisco Headset 500 Series

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Likelihood to Recommend

    Cisco Headset 500 Series

    The Cisco Headset 530 Series, which I utilized, provides rich sound and effective noise isolation, making it an excellent choice for telecommunications in noisy, open environments. Users may effortlessly plug and detach the Headset as needed during shift changes or breaks thanks to the in-line, high-cycle fast disconnect. It has a variety of options for connecting to devices, including USB and RJ-9 connections.

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    Pratham Radadiya | TrustRadius Reviewer
    Pratham Radadiya
    View all 12 answers on this topic

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.

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    Randy Palmer | TrustRadius Reviewer
    Randy Palmer
    View all 705 answers on this topic

    Pros

    Cisco Headset 500 Series

    • Wireless (562) Some are wired but I have wireless.
    • Clear
    • Audiophile quality
    • Long battery life allows me to get through my entire day on a single charge.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Zoom

    • The ease of hosting & joining meetings with a simple URL.
    • The ability to screen-share and share control of screens seamlessly makes collaboration even better.
    • Participants limit in a zoom meeting is way better than other collaboration tools.
    • Ability to restrict unwanted users from joining the meeting even with the meeting password.

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    Sameera Srivastava | TrustRadius Reviewer
    Sameera Srivastava
    View all 705 answers on this topic

    Cons

    Cisco Headset 500 Series

    • Firm connection with the charging cradle ( for 561 headsets).
    • Solid build like their competition or the 700 headset.
    • Braille on the controls for the visually impaired.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Zoom

    • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
    • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
    • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.

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    Muhammad Hossain | TrustRadius Reviewer
    Muhammad Hossain
    View all 705 answers on this topic

    Pricing Details

    Cisco Headset 500 Series

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco Headset 500 Series Editions & Modules

    —
    Additional Pricing Details
    —

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14.99 per month

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Likelihood to Renew

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.5
    Based on 15 answers
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

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    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 15 answers on this topic

    Usability

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 8.8
    Based on 39 answers
    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.

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    Bart Harris | TrustRadius Reviewer
    Bart Harris
    View all 39 answers on this topic

    Reliability and Availability

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

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    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 2 answers on this topic

    Performance

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

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    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 2 answers on this topic

    Support Rating

    Cisco Headset 500 Series

    Cisco Headset 500 Series 6.8
    Based on 2 answers
    Too expensive and too uncomfortable for extended periods of use. This headset was good quality and good mics/speakers, but in the end they were roughly the same as the cheaper headsets from the other vendors. So it was not really a win like I normally see with Cisco products, but I guess you cant win them all!

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    Joshua Baever | TrustRadius Reviewer
    Joshua Baever
    View all 2 answers on this topic

    Zoom

    Zoom 8.3
    Based on 53 answers
    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.

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    Kenneth Hess | TrustRadius Reviewer
    Kenneth Hess
    View all 53 answers on this topic

    Implementation Rating

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 14 answers
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

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    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 14 answers on this topic

    Alternatives Considered

    Cisco Headset 500 Series

    The devices work well, match our existing phones and look professional as well as operate with quality. Solid product, no issues. Price is a bit higher, but a solid product for the price. We tried a variety of units, but wanted to consolidate brands and models for documentation and training purposes.

    Read full review

    Mike Narumiya | TrustRadius Reviewer
    Mike Narumiya
    View all 12 answers on this topic

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.

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    Sarah Martin | TrustRadius Reviewer
    Sarah Martin
    View all 705 answers on this topic

    Contract Terms and Pricing Model

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 7.7
    Based on 15 answers
    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.

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    Brandon Losover | TrustRadius Reviewer
    Brandon Losover
    View all 15 answers on this topic

    Scalability

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 1 answer
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

    Read full review

    Stefan Scherbik | TrustRadius Reviewer
    Stefan Scherbik
    View all 1 answers on this topic

    Professional Services

    Cisco Headset 500 Series

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.1
    Based on 8 answers
    Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.

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    Santanu Sen | TrustRadius Reviewer
    Santanu Sen
    View all 8 answers on this topic

    Return on Investment

    Cisco Headset 500 Series

    • Clear audio quality has been a big positive with more employees engaging in meetings & conference calls.
    • Unidirectional [microphones] are designed to hone in on the user's voice & simultaneously minimize background noise.
    • Lightweight comfort is really ideal for long calls.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.

    Read full review

    Aurpa Fiza | TrustRadius Reviewer
    Aurpa Fiza
    View all 705 answers on this topic

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