Cisco 5500 Series Network Convergence System (NCS 5500)
Cisco Small Business RV Series
Likelihood to Recommend
Cisco
Cloud based solutions, these need the necessary bandwidth going from point A to point B. Automate as much as possible from a WAN Core edge standpoint, take away the always on maintaining of the routers/switches on the network. Automation is extremely important in today's world. The Cisco 5500 Series Network Convergence System would not be a very viable solution for a small company, especially from a budgetary standpoint.
It's best suited for small offices 10-25 users. Any more and its best to move away to a more higher tier. It will be less appropriate for a mid level company with a large staff. It's best for a small business with a limited budget and less strenuous security functionality.
Cisco support is always informative and reliable. Depending on the level of support you subscribe to, the techs and Cisco TAC are well versed in hardware and operating system of the NCS series routers. You can receive 24x7 support and either Next Business Day or 4-hour part replacement from Cisco if required.
The features are good. The support is good. The resources to deploy, manage, and operate it are good. Customer's feedback and testimonials are good. The updates in terms of zero day vulnerabilities are good and timely. But, I still give an 8 out of 10 because I think the pricing, licensing, and GUI can be improved more.
Ultimately other Arista and Juniper choices were tested but design and testing did not give much detail as to why these are better overall or in comparison. We are already using Cisco in this level of the topology so that was most likely the strongest reason and fit the application we are using it for.
Cisco's power really stems from its brand reputation and honestly not much else. No one ever got fired for deploying Cisco, and that's why it stands out. The Cisco Small Business RV Series is no exception there; the unit is built well and does the job. However, much more powerful alternatives for routers are out there—the biggest competitor being Ubiquiti. The UniFi routers are significantly more powerful in all regards, including routing speed, IPS/IDS speeds, and VPN functionality. Support for those is admittedly rather lackluster though, so if your network is critical, you are effectively self-insuring your equipment. For some that may be fine, but for others, that risk of extended downtime is just not worth it.