Likelihood to Recommend I think you need it for all your endpoint devices, whether you are running an organization or for home use, it's just that level of security that will help out if you don't have the firewalls, all the fancy XDR equipment, all that kind of stuff, just having this on your endpoint will save your life. So even if there's a compromise in your network, it has the capability to isolate. Restrict so that you can't lose any more data or nothing else gets in
Read full review Webroot, an OpenText company
The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.
Read full review Pros Threat identification: it finds things we wouldn't have even been looking for. Integration with Secure Malware Analytics for automatic submission of suspicious files. In-depth and complex configuration options for finely tuned policies for different users and endpoints. Part of the Cisco Secure Client product for easier distribution and reduction of running agents on end-user devices Integrates with Secure-X for single-pane of glass view of dashboards. Read full review Webroot, an OpenText company
It is very light weight and does not tax the computers resources Has a quick scan and does not take forevere when scanning It's central management on the web makes it easy to use and gives tons of control for Admins Read full review Cons The update mechanism of the client is not obvious and takes some finesse to learn The clients auto update signatures, but not agents which I have seen lead to mixed version levels as it is harder to keep up with It is generally a challenge to manage the licenses and if you let the license lapse, it is a very bad thing in my opinion. Read full review Webroot, an OpenText company
There are several configuration options for both end-point and DNS protection. Would like a more simple way to understand and validate settings. Support is heavily video or FAQ based although you can submit a Support Ticket. Would like more availability to an actual support engineer. Overtime you can forget how to change setting - a refresher course would be nice, especially as new features are added to the solution. Read full review Likelihood to Renew the renewal must be studied with different factors
Read full review Webroot, an OpenText company
It has proven successful so far in our environment for controlling malware/virus outbreaks.
Read full review Usability AMP is very difficult to use compared to other products we've seen. It's hard to understand why there are so many different logins for the various products that supposedly integrate with AMP. We had weekly phone calls for months to implement the product yet none of the IT department really enjoys using this product or feels comfortable with the accuracy of detections. The number of false positives is high.
Read full review Webroot, an OpenText company
Like I said before, sometimes I can't find what I need to change a setting.
Read full review Reliability and Availability no complain and no issue with availability
Read full review Webroot, an OpenText company
Support Rating In terms of technical support for Cisco Secure Endpoint, the support has been pretty good. All the cases I submitted were solved in a reasonable time frame, and it was a good experience. However, I find that not as many vendors have the expertise I would expect.
Read full review Webroot, an OpenText company
Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.
Read full review Implementation Rating no participation in implementation
Read full review Webroot, an OpenText company
I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.
Read full review Alternatives Considered Cisco Secure Endpoint is an advanced EDR solution that is highly effective and scalable. Our experience previously with MalwareBytes and Microsoft Defender was not horrible, but these products were not as effective and did not integrate well with our other security products to allow us to monitor and react quickly to address threats that were within our network. Key to any security effort is mitigation and the ability to quickly identify and respond so any damage can be avoided or limited.
Read full review Webroot, an OpenText company
We found other products to be able to detect malware and malicious URL's better than Webroot Endpoint Protection. Thus, we moved away from Webroot Endpoint Protection. Also, over the years, there were at least 2 big mistakes by Webroot, where our business applications were flagged as malicious as a false positive. Webroot did a public apology, but those mistakes were highly disruptive.
Read full review Return on Investment AMP has been able to catch some serious infections and stop them from doing huge damage in our environment. The overall cost of AMP vs the cost of not having this protection and getting hit with malware, or other nefarious damage to your environment is well worth the money. Read full review Webroot, an OpenText company
The licenses are pretty expensive but less costly than an actual malware infestation. We have tremendous peace of mind knowing that our machines and communications are secure. Our IT consultants are a little more involved in day-to-day management than they were before deploying Webroot Endpoint Protection, which means an increase in cost, but again this is a fair price to pay for protection against Internet threats. Read full review ScreenShots