Cisco Aironet 2800 Series Access Points (discontinued) vs. Ubiquiti Networks UniFi

Cisco Aironet 2800 Series Access Points is very well suited for large enterprises and high-density environments. It is not well suited for high ceiling buildings like warehouses and storage places because of low antenna gain. In our main office, it is working very well. For around thirty or so wireless devices this access point works very well and after forty or so wireless devices it starts to suffer.

Incentivized

In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.

• They are rock solid in terms of reliability (we rarely have to replace them).
• They are easily managed from the controller. It's easy to push new settings out, like RF profiles, etc...
• They are fairly easy to install using the included mounting brackets.
• They seem to be compatible with pretty much everything, although occasionally we will have roaming issues with Apple devices.

Incentivized

• AP's are very affordable.
• Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
• Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
• Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
• Unifi controller is powerful yet simple to administrate.
• Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
• Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
• When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
• Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.

Incentivized

• CleanAir - Put this technology into all the APs.
• GPS Tracker - I can't understand why only the Cisco 1570 has this option as well as larger Cisco 3800 APs. Why can't this be in all APs so they can be easily mapped in Google for positioning and later plotted for the coverage zone.

Incentivized

• VLANs: They can make these work more smoothly. Setup can be more intuitive.
• Cloud Key: These need to be stabilized; they lose their programming a little too easily.
• Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
• Portal can be modernized.

Incentivized

Because until now I haven't had any issues or cases where I needed to create a ticket with Tac from Cisco related to their performance or availability. They have a small size that permits or allows you to install it in each place that you need to mount it, their design is small and appropriate for every kind of office.

Lately we had less issues. Most probably because we reduced the number of Wireless LAN controllers. So less trouble for upgrades as well. We don't have any access point in stand alone mode. It's something I don't suggest, unless it's just for a small office and not for a larger company with different sites.

Incentivized

UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.

Incentivized

This access point does not usually randomly shut off. It can't happen but it's generally due to a power over ethernet failures which would could be considered a user error.

Incentivized

Performance wise [Cisco Aironet 2800 Series Access Points] are among of the best pieces of technology we have on premise. I don't say that lightly, we have a lot of cool tech. But if you consider how many users are connecting to these day in and day out without a single blip when they're downloading large files, roaming to new AP's or needing a boosted signal at a far end of the range then these are unmatched.

Incentivized

I believe that there is always room for improvement.

Incentivized

Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.

Incentivized

Make sure to get a professional wireless assessment before purchasing AP's. That way you will only purchase what you need and know where the wiring infrastructure will need to be to streamline the installation and tuning process.

Incentivized

D-Link Wireless network solution was being used previously in [a] few areas of our plant and it was working well with [a] low number of users but as the company grew, and user base started to grow we started seeing hanging, disconnection, and very low-performance issues in our wireless network. We replaced the entire network with Cisco Aironet Access Points and since then the issues have been resolved and [the] wireless network is working with great performance.

Incentivized

Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.

Incentivized

When it comes to deploying the Cisco Aironet 2800 Series Access Points in locations around the school district it has become easier as you get used to putting 4 screws in the mounting plate to the bracket and then slide the access point onto the bracket.

Incentivized

• There are cost savings in buying a separate WLAN network controller because the 1850 Access Point already has this integrated feature.
• It allows for remote management and saves time on administration.
• The return on investment is achieved in a short period of time.

Incentivized

• The access points and switch were extremely affordable and we've had minimal downtime over the life of the products.
• The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place.

Incentivized