What users are saying about
24 Ratings
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Score 9.7 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is much more than just IP telephony, it is a complete collaboration solution that I recommend for scenarios with up to 1000 users and up to 2500 registered devices. Everything is virtualized on the UCS server. The BR 6000 meets any type of demand and is easy to install and configure on the network. We started to reduce the costs of communications infrastructure and maintenance expenses. The main features we use are IP telephony, video conferencing, and messaging. Licenses were purchased on demand according to the growth and expansion of personnel and devices.
Felipe Santos | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
8.0
CrazyCall
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.6
CrazyCall
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
CrazyCall
User templates
Cisco Business Edition 6000 (BE6000)
7.7
CrazyCall
Call reports
Cisco Business Edition 6000 (BE6000)
6.7
CrazyCall
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.8
CrazyCall

Call Management

Cisco Business Edition 6000 (BE6000)
7.8
CrazyCall
Answering rules
Cisco Business Edition 6000 (BE6000)
8.4
CrazyCall
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
CrazyCall
Call park
Cisco Business Edition 6000 (BE6000)
8.2
CrazyCall
Call screening
Cisco Business Edition 6000 (BE6000)
7.1
CrazyCall
Message alerts
Cisco Business Edition 6000 (BE6000)
7.2
CrazyCall

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.6
CrazyCall
Video conferencing
Cisco Business Edition 6000 (BE6000)
8.3
CrazyCall
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
CrazyCall
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
CrazyCall
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.9
CrazyCall

Mobile apps

Cisco Business Edition 6000 (BE6000)
8.0
CrazyCall
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
8.0
CrazyCall
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
8.0
CrazyCall

Contact Center Software

Cisco Business Edition 6000 (BE6000)
CrazyCall
7.5
Agent dashboard
Cisco Business Edition 6000 (BE6000)
CrazyCall
6.0
Validate callers
Cisco Business Edition 6000 (BE6000)
CrazyCall
7.0
Outbound response
Cisco Business Edition 6000 (BE6000)
CrazyCall
8.0
Call forwarding
Cisco Business Edition 6000 (BE6000)
CrazyCall
8.0
Click-to-call (CTC)
Cisco Business Edition 6000 (BE6000)
CrazyCall
9.0
Warm transfer
Cisco Business Edition 6000 (BE6000)
CrazyCall
8.0
Predictive dialing
Cisco Business Edition 6000 (BE6000)
CrazyCall
7.0
Interactive voice response
Cisco Business Edition 6000 (BE6000)
CrazyCall
7.0
REST APIs
Cisco Business Edition 6000 (BE6000)
CrazyCall
7.0
Call scripts
Cisco Business Edition 6000 (BE6000)
CrazyCall
8.0
Call tracking
Cisco Business Edition 6000 (BE6000)
CrazyCall
9.0
Multichannel integration
Cisco Business Edition 6000 (BE6000)
CrazyCall
7.0
CRM software integration
Cisco Business Edition 6000 (BE6000)
CrazyCall
7.0

Workforce Optimization (WFO)

Cisco Business Edition 6000 (BE6000)
CrazyCall
5.4
Inbound call routing
Cisco Business Edition 6000 (BE6000)
CrazyCall
4.0
Omnichannel inbound routing
Cisco Business Edition 6000 (BE6000)
CrazyCall
4.0
Recording
Cisco Business Edition 6000 (BE6000)
CrazyCall
8.0
Quality management
Cisco Business Edition 6000 (BE6000)
CrazyCall
7.0
Call analytics
Cisco Business Edition 6000 (BE6000)
CrazyCall
5.0
Historical reporting
Cisco Business Edition 6000 (BE6000)
CrazyCall
5.0
Live reporting
Cisco Business Edition 6000 (BE6000)
CrazyCall
5.0
Customer surveys
Cisco Business Edition 6000 (BE6000)
CrazyCall
6.0
Customer interaction analytics
Cisco Business Edition 6000 (BE6000)
CrazyCall
5.0

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.5
Based on 7 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Cisco Business Edition 6000 (BE6000)

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.7
CrazyCall
8.0

Usability

Cisco Business Edition 6000 (BE6000)
8.2
CrazyCall

Support Rating

Cisco Business Edition 6000 (BE6000)
8.5
CrazyCall

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