Cisco Business Edition 6000 (BE6000) vs Dialpad Talk

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.

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Verified User

Professional in Information Technology

Financial Services Company, 201-500 employees

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Dialpad is suited for almost every situation depending on the structure of the business. If you are an on-the-go person and have the ability to use your cellphone or home phone there are great functions for that. The great functions and features of Dialpad allow users the ability to track their calls, create an electronic contact list, and view/listen to their messages. There are so many features I love that have been well thought out and applied. I think for the medical industry, there [have] to be better wireless options than the ones given and headsets that have a longer range on them.

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Verified User

Employee in Other

Medical Practice Company, 201-500 employees

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Feature Rating Comparison

Cisco Business Edition 6000 (BE6000)

Dialpad Talk

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Business Edition 6000 (BE6000)

Dialpad Talk

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Business Edition 6000 (BE6000)

Dialpad Talk

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Business Edition 6000 (BE6000)

Dialpad Talk

Mobile app for iOS

Mobile app for Android

Pros

It helps with easy installation and setup for new office / migration.
Supports Hybrid Cloud and on-prem deployments.
Scalable Solution - catering to upgrade from a legacy platform.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Easy to set up – be up and running in minutes.
Easy to manage – web GUI makes management simple.
Great call quality – when direct to a desk phone or computer or HD audio on mobile quality is great and there is no perceptible delay that you can sometimes get with VOIP.

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NICOLAS DIAZ

LOGISTICS COORDINATOR

EDGE LOGISITICSLogistics & Supply Chain, 51-200 employees

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Cons

Cost could always be lower, but you get a solid product for your investment
Licensing can still be confusing if you need multiple products on the appliance
Redundancy/DR

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Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

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Sometimes calls connect with no audio (you can't hear the caller)
It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

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Usability

Cisco Business Edition 6000 (BE6000) 8.2

Based on 1 answer

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

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Oleksandr Tsapenko

Business Development Manager/Product manager

Wise IT UkraineInformation Technology & Services, 11-50 employees

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Dialpad Talk 8.5

Based on 16 answers

The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.

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Gregg Skala

Computer and Information Systems Manager

Neuco, Inc.Wholesale, 51-200 employees

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Support Rating

Cisco Business Edition 6000 (BE6000) 8.3

Based on 6 answers

Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.

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Verified User

Employee in Information Technology

Automotive Company, 10,001+ employees

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Dialpad Talk 7.0

Based on 70 answers

Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

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Verified User

Administrator in Corporate

Insurance Company, 11-50 employees

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Alternatives Considered

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.

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Verified User

Director in Information Technology

Higher Education Company, 201-500 employees

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We previously used an NEC Voice over IP system. Dialpad Talk is much easier to program and on/off schedule for holidays and weather closings. Also, the previous phone system could only be used while staff is at their office. Dialpad can be used anywhere and programmed from anywhere.

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Verified User

Administrator in Human Resources

Insurance Company, 11-50 employees

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Return on Investment

This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
Faster deployment times, with pre-installed, ready to use applications.
Support for Hybrid Cloud helps easier migration to cloud, if necessary.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Quality- With this app we can secure our quality level, always being on top of every interaction and never missing possible behaviors than [need to] be addressed in a timely manner.
Flow- During the calls, we have some cards that remind our agents what to say and what to do when a specific word is mentioned.
Immediate assistance- As supervisors we use the option to listen on live every possible negative interaction and work it out immediately.

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Jonatan Serna

Supervisor

Edge LogisticsTransportation/Trucking/Railroad, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 6000 (BE6000) Editions & Modules

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Dialpad Talk Editions & Modules

Edition

Standard	$20.00¹
Pro	$30.00¹
Enterprise	Contact sales team

per user/per month

Additional Pricing Details

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Rating Summary

Cisco Business Edition 6000 (BE6000)

Dialpad Talk

Cisco Business Edition 6000 (BE6000)

Dialpad Talk

Cisco Business Edition 6000 (BE6000)

Dialpad Talk

Likelihood to Recommend