What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
40 Ratings
Cisco Business Edition 6000 (BE6000)
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 40 reviews and ratings
Dialpad Talk
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
256 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 256 reviews and ratings
Feature Set Ratings
Cloud PBX
8.3
Cisco Business Edition 6000 (BE6000)
83%
Dialpad Talk
Feature Set Not Supported
N/A
Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features
Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features
Hosted PBX
8.5
85%
8 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
8.7
87%
13 Ratings
N/A
0 Ratings
User templates
7.5
75%
14 Ratings
N/A
0 Ratings
Call reports
8.2
82%
4 Ratings
N/A
0 Ratings
Directory of employee names
8.4
84%
13 Ratings
N/A
0 Ratings
Call Management
7.7
Cisco Business Edition 6000 (BE6000)
77%
Dialpad Talk
Feature Set Not Supported
N/A
Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features
Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features
Answering rules
8.2
82%
16 Ratings
N/A
0 Ratings
Call recording
7.6
76%
12 Ratings
N/A
0 Ratings
Call park
7.7
77%
16 Ratings
N/A
0 Ratings
Call screening
6.5
65%
17 Ratings
N/A
0 Ratings
Message alerts
8.7
87%
16 Ratings
N/A
0 Ratings
VoIP system collaboration
8.3
Cisco Business Edition 6000 (BE6000)
83%
Dialpad Talk
Feature Set Not Supported
N/A
Cisco Business Edition 6000 (BE6000) ranks higher in 4/4 features
Cisco Business Edition 6000 (BE6000) ranks higher in 4/4 features
Video conferencing
8.0
80%
16 Ratings
N/A
0 Ratings
Audio conferencing
9.0
90%
17 Ratings
N/A
0 Ratings
Video screen sharing
8.2
82%
1 Rating
N/A
0 Ratings
Instant messaging
8.2
82%
13 Ratings
N/A
0 Ratings
Mobile apps
8.8
Cisco Business Edition 6000 (BE6000)
88%
Dialpad Talk
Feature Set Not Supported
N/A
Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features
Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features
Mobile app for iOS
9.0
90%
12 Ratings
N/A
0 Ratings
Mobile app for Android
8.6
86%
12 Ratings
N/A
0 Ratings
Attribute Ratings
- Cisco Business Edition 6000 (BE6000) is rated higher in 1 area: Support Rating
- Dialpad Talk is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
8.7
Cisco Business Edition 6000 (BE6000)
87%
18 Ratings
8.9
Dialpad Talk
89%
150 Ratings
Likelihood to Renew
Cisco Business Edition 6000 (BE6000)
N/A
0 Ratings
9.1
Dialpad Talk
91%
1 Rating
Usability
8.2
Cisco Business Edition 6000 (BE6000)
82%
1 Rating
8.7
Dialpad Talk
87%
18 Ratings
Support Rating
8.3
Cisco Business Edition 6000 (BE6000)
83%
17 Ratings
6.6
Dialpad Talk
66%
71 Ratings
Likelihood to Recommend
Cisco Business Edition 6000 (BE6000)
The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employeesDialpad Talk
Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
Client Services Associate
Steward Wealth StrategiesFinancial Services, 11-50 employees
Pros
Cisco Business Edition 6000 (BE6000)
- Reliability
- Unification of call and messaging services
- Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
Solutions Architect
SelfInformation Technology and Services, 11-50 employees
Dialpad Talk
- Manages the calls that need to be returned.
- Sends a recording of the voicemail to the correct email so an agent can review it and call back.
- Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.

Verified User
Employee in Customer Service
Higher Education Company, 1-10 employeesCons
Cisco Business Edition 6000 (BE6000)
- Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
- As of now I [don't] see any issue with the BE6000 so far.
IT Support Specialist
Arenco Real EstateReal Estate, 501-1000 employees
Dialpad Talk
- I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
- As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
- Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
IT Admin / Marketing / Etc.
Roto-Rooter of Northern MichiganConsumer Services, 11-50 employees
Pricing Details
Cisco Business Edition 6000 (BE6000)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Business Edition 6000 (BE6000) Editions & Modules
—
Additional Pricing Details
—Dialpad Talk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Dialpad Talk Editions & Modules
Edition
Standard | $20.001 |
---|---|
Pro | $30.001 |
Enterprise | Contact sales team |
- per user/per month
- none
Additional Pricing Details
—Likelihood to Renew
Cisco Business Edition 6000 (BE6000)
No score
No answers yet
No answers on this topic
Dialpad Talk
Dialpad Talk 9.1
Based on 1 answer
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

Verified User
Manager in Sales
Consumer Goods Company, 51-200 employeesUsability
Cisco Business Edition 6000 (BE6000)
Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Business Development Manager/Product manager
Wise IT UkraineInformation Technology & Services, 11-50 employees
Dialpad Talk
Dialpad Talk 8.7
Based on 18 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Computer and Information Systems Manager
Neuco, Inc.Wholesale, 51-200 employees
Support Rating
Cisco Business Edition 6000 (BE6000)
Cisco Business Edition 6000 (BE6000) 8.3
Based on 17 answers
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Full Stack Engineer
CensusComputer Games, 501-1000 employees
Dialpad Talk
Dialpad Talk 6.6
Based on 71 answers
- Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
- The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
- We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

Verified User
Administrator in Corporate
Insurance Company, 11-50 employeesAlternatives Considered
Cisco Business Edition 6000 (BE6000)
This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
Specialist of Spectrum Policies and Broadband Development
Ministry of Infrastructure and EnergyTelecommunications, 51-200 employees
Dialpad Talk
I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
Head of RTA for New Contracts
SpotOnInformation Technology & Services, 1001-5000 employees
Return on Investment
Cisco Business Edition 6000 (BE6000)
- This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
- Faster deployment times, with pre-installed, ready to use applications.
- Support for Hybrid Cloud helps easier migration to cloud, if necessary.

Verified User
Contributor in Engineering
Telecommunications Company, 1001-5000 employeesDialpad Talk
- Positive- better work/life balance therefore better retention rates and employee happiness
- Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
- Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
High Peformance Buildings Project Manager
Resilient Buildings Group, Inc.Renewables & Environment, 11-50 employees