Cisco Business Edition 6000 (BE6000)
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Top Rated
40 Ratings
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Dialpad Talk
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Top Rated
256 Ratings

Cisco Business Edition 6000 (BE6000)

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Top Rated
40 Ratings
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Score 8.8 out of 100

Based on 40 reviews and ratings

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Dialpad Talk

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Top Rated
256 Ratings
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Score 8.3 out of 100

Based on 256 reviews and ratings

Feature Set Ratings

    Cloud PBX

    8.3

    Cisco Business Edition 6000 (BE6000)

    83%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features
    Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features

    Hosted PBX

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    User templates

    7.5
    75%
    14 Ratings
    N/A
    0 Ratings

    Call reports

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.4
    84%
    13 Ratings
    N/A
    0 Ratings

    Call Management

    7.7

    Cisco Business Edition 6000 (BE6000)

    77%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features
    Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Call recording

    7.6
    76%
    12 Ratings
    N/A
    0 Ratings

    Call park

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Call screening

    6.5
    65%
    17 Ratings
    N/A
    0 Ratings

    Message alerts

    8.7
    87%
    16 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    Cisco Business Edition 6000 (BE6000)

    83%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 4/4 features
    Cisco Business Edition 6000 (BE6000) ranks higher in 4/4 features

    Video conferencing

    8.0
    80%
    16 Ratings
    N/A
    0 Ratings

    Audio conferencing

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    8.2
    82%
    13 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.8

    Cisco Business Edition 6000 (BE6000)

    88%

    Dialpad Talk

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features
    Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features

    Mobile app for iOS

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    12 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Cisco Business Edition 6000 (BE6000) is rated higher in 1 area: Support Rating
    • Dialpad Talk is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    8.7

    Cisco Business Edition 6000 (BE6000)

    87%
    18 Ratings
    8.9

    Dialpad Talk

    89%
    150 Ratings

    Likelihood to Renew

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    9.1

    Dialpad Talk

    91%
    1 Rating

    Usability

    8.2

    Cisco Business Edition 6000 (BE6000)

    82%
    1 Rating
    8.7

    Dialpad Talk

    87%
    18 Ratings

    Support Rating

    8.3

    Cisco Business Edition 6000 (BE6000)

    83%
    17 Ratings
    6.6

    Dialpad Talk

    66%
    71 Ratings

    Likelihood to Recommend

    Cisco Business Edition 6000 (BE6000)

    The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Dialpad Talk

    Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.

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    Ryan Helder | TrustRadius Reviewer
    Ryan Helder
    View all 150 answers on this topic

    Pros

    Cisco Business Edition 6000 (BE6000)

    • Reliability
    • Unification of call and messaging services
    • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.

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    Steve Davis | TrustRadius Reviewer
    Steve Davis
    View all 18 answers on this topic

    Dialpad Talk

    • Manages the calls that need to be returned.
    • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
    • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 150 answers on this topic

    Cons

    Cisco Business Edition 6000 (BE6000)

    • Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
    • As of now I [don't] see any issue with the BE6000 so far.

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    Mohammed Ashfaq Hussain | TrustRadius Reviewer
    Mohammed Ashfaq Hussain
    View all 18 answers on this topic

    Dialpad Talk

    • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
    • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
    • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.

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    Matt Halleck | TrustRadius Reviewer
    Matt Halleck
    View all 150 answers on this topic

    Pricing Details

    Cisco Business Edition 6000 (BE6000)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco Business Edition 6000 (BE6000) Editions & Modules

    —
    Additional Pricing Details
    —

    Dialpad Talk

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dialpad Talk Editions & Modules

    Edition
    Standard$20.001
    Pro$30.001
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details
    —

    Likelihood to Renew

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    Dialpad Talk

    Dialpad Talk 9.1
    Based on 1 answer
    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Usability

    Cisco Business Edition 6000 (BE6000)

    Cisco Business Edition 6000 (BE6000) 8.2
    Based on 1 answer
    BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

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    Oleksandr Tsapenko | TrustRadius Reviewer
    Oleksandr Tsapenko
    View all 1 answers on this topic

    Dialpad Talk

    Dialpad Talk 8.7
    Based on 18 answers
    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.

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    Gregg Skala | TrustRadius Reviewer
    Gregg Skala
    View all 18 answers on this topic

    Support Rating

    Cisco Business Edition 6000 (BE6000)

    Cisco Business Edition 6000 (BE6000) 8.3
    Based on 17 answers
    Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.

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    Pratham Radadiya | TrustRadius Reviewer
    Pratham Radadiya
    View all 17 answers on this topic

    Dialpad Talk

    Dialpad Talk 6.6
    Based on 71 answers
    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 71 answers on this topic

    Alternatives Considered

    Cisco Business Edition 6000 (BE6000)

    This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.

    Read full review

    Orjola Jaupi | TrustRadius Reviewer
    Orjola Jaupi
    View all 18 answers on this topic

    Dialpad Talk

    I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.

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    Gina Yfarraguerri | TrustRadius Reviewer
    Gina Yfarraguerri
    View all 150 answers on this topic

    Return on Investment

    Cisco Business Edition 6000 (BE6000)

    • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
    • Faster deployment times, with pre-installed, ready to use applications.
    • Support for Hybrid Cloud helps easier migration to cloud, if necessary.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 18 answers on this topic

    Dialpad Talk

    • Positive- better work/life balance therefore better retention rates and employee happiness
    • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
    • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow

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    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
    Laura Samoisette, LEED AP, WELL AP
    View all 150 answers on this topic

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