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Top Rated
140 Ratings
23 Ratings
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Score 9.5 out of 100

Dialpad Talk

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Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad is suited for almost every situation depending on the structure of the business. If you are an on-the-go person and have the ability to use your cellphone or home phone there are great functions for that. The great functions and features of Dialpad allow users the ability to track their calls, create an electronic contact list, and view/listen to their messages. There are so many features I love that have been well thought out and applied. I think for the medical industry, there [have] to be better wireless options than the ones given and headsets that have a longer range on them.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
7.8
Dialpad Talk
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.3
Dialpad Talk
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
Dialpad Talk
User templates
Cisco Business Edition 6000 (BE6000)
7.6
Dialpad Talk
Call reports
Cisco Business Edition 6000 (BE6000)
6.5
Dialpad Talk
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.5
Dialpad Talk

Call Management

Cisco Business Edition 6000 (BE6000)
7.5
Dialpad Talk
Answering rules
Cisco Business Edition 6000 (BE6000)
8.3
Dialpad Talk
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Dialpad Talk
Call park
Cisco Business Edition 6000 (BE6000)
8.0
Dialpad Talk
Call screening
Cisco Business Edition 6000 (BE6000)
6.7
Dialpad Talk
Message alerts
Cisco Business Edition 6000 (BE6000)
6.6
Dialpad Talk

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.5
Dialpad Talk
Video conferencing
Cisco Business Edition 6000 (BE6000)
7.9
Dialpad Talk
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Dialpad Talk
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Dialpad Talk
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.8
Dialpad Talk

Mobile apps

Cisco Business Edition 6000 (BE6000)
7.9
Dialpad Talk
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
7.9
Dialpad Talk
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
7.9
Dialpad Talk

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Easy to set up – be up and running in minutes.
  • Easy to manage – web GUI makes management simple.
  • Great call quality – when direct to a desk phone or computer or HD audio on mobile quality is great and there is no perceptible delay that you can sometimes get with VOIP.
NICOLAS DIAZ | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Dialpad Talk

  • Sometimes calls connect with no audio (you can't hear the caller)
  • It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
  • It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 8.5
Based on 16 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 6 answers
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 7.0
Based on 70 answers
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.
Anonymous | TrustRadius Reviewer

Dialpad Talk

We previously used an NEC Voice over IP system. Dialpad Talk is much easier to program and on/off schedule for holidays and weather closings. Also, the previous phone system could only be used while staff is at their office. Dialpad can be used anywhere and programmed from anywhere.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Quality- With this app we can secure our quality level, always being on top of every interaction and never missing possible behaviors than [need to] be addressed in a timely manner.
  • Flow- During the calls, we have some cards that remind our agents what to say and what to do when a specific word is mentioned.
  • Immediate assistance- As supervisors we use the option to listen on live every possible negative interaction and work it out immediately.
Jonatan Serna | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Talk Editions & Modules

Edition
Standard$20.001
Pro$30.001
EnterpriseContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.6
Dialpad Talk
7.6

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Dialpad Talk
8.5

Support Rating

Cisco Business Edition 6000 (BE6000)
8.3
Dialpad Talk
7.0

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