24 Ratings
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Score 9.7 out of 100
22 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is much more than just IP telephony, it is a complete collaboration solution that I recommend for scenarios with up to 1000 users and up to 2500 registered devices. Everything is virtualized on the UCS server. The BR 6000 meets any type of demand and is easy to install and configure on the network. We started to reduce the costs of communications infrastructure and maintenance expenses. The main features we use are IP telephony, video conferencing, and messaging. Licenses were purchased on demand according to the growth and expansion of personnel and devices.
Felipe Santos | TrustRadius Reviewer

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
8.0
Mitel Applications Suite
8.3
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.6
Mitel Applications Suite
8.2
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.1
Mitel Applications Suite
8.5
User templates
Cisco Business Edition 6000 (BE6000)
7.7
Mitel Applications Suite
8.0
Call reports
Cisco Business Edition 6000 (BE6000)
6.8
Mitel Applications Suite
7.3
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.8
Mitel Applications Suite
9.3

Call Management

Cisco Business Edition 6000 (BE6000)
7.8
Mitel Applications Suite
9.2
Answering rules
Cisco Business Edition 6000 (BE6000)
8.4
Mitel Applications Suite
9.5
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Mitel Applications Suite
9.3
Call park
Cisco Business Edition 6000 (BE6000)
8.2
Mitel Applications Suite
8.9
Call screening
Cisco Business Edition 6000 (BE6000)
7.1
Mitel Applications Suite
9.3
Message alerts
Cisco Business Edition 6000 (BE6000)
7.2
Mitel Applications Suite
9.0

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.6
Mitel Applications Suite
9.2
Video conferencing
Cisco Business Edition 6000 (BE6000)
8.3
Mitel Applications Suite
8.9
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Mitel Applications Suite
8.5
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Mitel Applications Suite
9.4
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.9
Mitel Applications Suite
10.0

Mobile apps

Cisco Business Edition 6000 (BE6000)
8.0
Mitel Applications Suite
9.0
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
8.0
Mitel Applications Suite
9.3
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
8.0
Mitel Applications Suite
8.7

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.5
Based on 7 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.7
Mitel Applications Suite
8.8

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Mitel Applications Suite

Support Rating

Cisco Business Edition 6000 (BE6000)
8.5
Mitel Applications Suite
8.8

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