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Top Rated
42 Ratings
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Top Rated
756 Ratings

Cisco Business Edition 6000 (BE6000)

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Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

NICE CXone

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Top Rated
756 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    8.3

    Cisco Business Edition 6000 (BE6000)

    83%

    NICE CXone

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features

    Hosted PBX

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    User templates

    7.5
    75%
    14 Ratings
    N/A
    0 Ratings

    Call reports

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.4
    84%
    13 Ratings
    N/A
    0 Ratings

    Call Management

    7.7

    Cisco Business Edition 6000 (BE6000)

    77%

    NICE CXone

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Call recording

    7.6
    76%
    12 Ratings
    N/A
    0 Ratings

    Call park

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Call screening

    6.5
    65%
    17 Ratings
    N/A
    0 Ratings

    Message alerts

    8.7
    87%
    16 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    Cisco Business Edition 6000 (BE6000)

    83%

    NICE CXone

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 4/4 features

    Video conferencing

    8.0
    80%
    16 Ratings
    N/A
    0 Ratings

    Audio conferencing

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    8.2
    82%
    13 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.8

    Cisco Business Edition 6000 (BE6000)

    88%

    NICE CXone

    Feature Set Not Supported
    N/A
    Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features

    Mobile app for iOS

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    12 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Cisco Business Edition 6000 (BE6000)

    Feature Set Not Supported
    N/A
    8.4

    NICE CXone

    84%
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.6
    86%
    510 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    435 Ratings

    Outbound response

    N/A
    0 Ratings
    8.4
    84%
    451 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.5
    85%
    408 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    370 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.7
    87%
    483 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    296 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.4
    84%
    341 Ratings

    REST APIs

    N/A
    0 Ratings
    8.1
    81%
    272 Ratings

    Call scripts

    N/A
    0 Ratings
    8.1
    81%
    287 Ratings

    Call tracking

    N/A
    0 Ratings
    8.4
    84%
    463 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.4
    84%
    328 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.3
    83%
    332 Ratings

    Workforce Optimization (WFO)

    Cisco Business Edition 6000 (BE6000)

    Feature Set Not Supported
    N/A
    8.5

    NICE CXone

    85%
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.6
    86%
    467 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    338 Ratings

    Recording

    N/A
    0 Ratings
    8.6
    86%
    450 Ratings

    Quality management

    N/A
    0 Ratings
    8.6
    86%
    437 Ratings

    Call analytics

    N/A
    0 Ratings
    8.6
    86%
    443 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.5
    85%
    434 Ratings

    Live reporting

    N/A
    0 Ratings
    8.6
    86%
    420 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.4
    84%
    273 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.4
    84%
    287 Ratings

    Attribute Ratings

    • Cisco Business Edition 6000 (BE6000) is rated higher in 1 area: Likelihood to Recommend
    • NICE CXone is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.7

    Cisco Business Edition 6000 (BE6000)

    87%
    18 Ratings
    8.5

    NICE CXone

    85%
    546 Ratings

    Likelihood to Renew

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    6.1

    NICE CXone

    61%
    21 Ratings

    Usability

    8.2

    Cisco Business Edition 6000 (BE6000)

    82%
    1 Rating
    8.7

    NICE CXone

    87%
    532 Ratings

    Availability

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    5.3

    NICE CXone

    53%
    7 Ratings

    Performance

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    8.1

    NICE CXone

    81%
    7 Ratings

    Support Rating

    8.3

    Cisco Business Edition 6000 (BE6000)

    83%
    17 Ratings
    9.9

    NICE CXone

    99%
    7 Ratings

    In-Person Training

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    5.7

    NICE CXone

    57%
    4 Ratings

    Online Training

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    7.8

    NICE CXone

    78%
    5 Ratings

    Implementation Rating

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    8.1

    NICE CXone

    81%
    9 Ratings

    Product Scalability

    Cisco Business Edition 6000 (BE6000)

    N/A
    0 Ratings
    6.4

    NICE CXone

    64%
    7 Ratings

    Likelihood to Recommend

    Cisco Business Edition 6000 (BE6000)

    The Cisco BE6K solution is probably the best collaboration platform out there at the moment. Starting from application deployment using Prime Collaboration Deployment to [the] integration of the on-premises platform with cloud services, deployment, and administration [is] a breeze. The tight integration with Cisco endpoints and the ability to individually manage them also helps to ensure an unparalleled user experience. With Cisco CSR 14, administrative tasks like software upgrades and user onboarding have been made simpler. More could be done though to improve those 2 areas.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    It's well-suited for anything related to IT, customer service, and call centers. This is a great way to handle a large volume of calls as well as manage a big team. The biggest plus is that you can handle a team remotely using NICE CXone, which can be difficult to handle and manage using other call products.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Business Edition 6000 (BE6000)

    • Reliability
    • Unification of call and messaging services
    • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
    Steve Davis | TrustRadius Reviewer

    NICE CXone

    • Made work from home easy - We just have to login and start calling - No landlines.
    • Easy to extract daily, monthly reports from NICE [CXone] web app.
    • Easy to monitor agents online - who is logged in and who is not.
    • Fast and reliable - Just need internet.
    Charanjeet Singh | TrustRadius Reviewer

    Cons

    Cisco Business Edition 6000 (BE6000)

    • Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
    • As of now I [don't] see any issue with the BE6000 so far.
    Mohammed Ashfaq Hussain | TrustRadius Reviewer

    NICE CXone

    • Occasionally the server will disconnect and we lose phone functionality.
    • Calls get "stuck" in the queue when they don't exist.
    • Can't remove commitments very easily when they are made.
    • Kicks you out after 2 hours. Making it annoying how you have to log back in.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Business Edition 6000 (BE6000)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    NICE CXone

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 6.1
    Based on 21 answers
    Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
    Vinicius Leite | TrustRadius Reviewer

    Usability

    Cisco Business Edition 6000 (BE6000)

    Cisco Business Edition 6000 (BE6000) 8.2
    Based on 1 answer
    BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
    Oleksandr Tsapenko | TrustRadius Reviewer

    NICE CXone

    NICE CXone 8.7
    Based on 532 answers
    Because we can take a brand new, seasonal agent, and within a very short window, they are understanding the system and already taking calls and interacting with our customers. Due to the number of seasonal employees we bring in during the holiday season, we need the system to be intuitive.
    Jeffrey Fawcett | TrustRadius Reviewer

    Reliability and Availability

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 5.3
    Based on 7 answers
    NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
    Anonymous | TrustRadius Reviewer

    Performance

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 8.1
    Based on 7 answers
    NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Business Edition 6000 (BE6000)

    Cisco Business Edition 6000 (BE6000) 8.3
    Based on 17 answers
    Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
    Pratham Radadiya | TrustRadius Reviewer

    NICE CXone

    NICE CXone 9.9
    Based on 7 answers
    inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
    Kevin Lintner | TrustRadius Reviewer

    In-Person Training

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 5.7
    Based on 4 answers
    It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
    Anonymous | TrustRadius Reviewer

    Online Training

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 7.8
    Based on 5 answers
    I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
    Dailson Laurentino | TrustRadius Reviewer

    Implementation Rating

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 8.1
    Based on 9 answers
    In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
    Dailson Laurentino | TrustRadius Reviewer

    Alternatives Considered

    Cisco Business Edition 6000 (BE6000)

    This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
    Orjola Jaupi | TrustRadius Reviewer

    NICE CXone

    Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
    Anonymous | TrustRadius Reviewer

    Scalability

    Cisco Business Edition 6000 (BE6000)

    No score
    No answers yet
    No answers on this topic

    NICE CXone

    NICE CXone 6.4
    Based on 7 answers
    As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
    Vinicius Leite | TrustRadius Reviewer

    Return on Investment

    Cisco Business Edition 6000 (BE6000)

    • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
    • Faster deployment times, with pre-installed, ready to use applications.
    • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    • We were able to close deals and sales to clients more effectively!
    • It is much easier for us to reach the client even if it's an International number.
    • Nice CXone has helped us a lot to communicate better with our clients.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Cisco Business Edition 6000 (BE6000)

    Add comparison