24 Ratings
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Score 9.7 out of 100
187 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is much more than just IP telephony, it is a complete collaboration solution that I recommend for scenarios with up to 1000 users and up to 2500 registered devices. Everything is virtualized on the UCS server. The BR 6000 meets any type of demand and is easy to install and configure on the network. We started to reduce the costs of communications infrastructure and maintenance expenses. The main features we use are IP telephony, video conferencing, and messaging. Licenses were purchased on demand according to the growth and expansion of personnel and devices.
Felipe Santos | TrustRadius Reviewer

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
8.0
RingCentral
8.1
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.6
RingCentral
8.2
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
RingCentral
8.0
User templates
Cisco Business Edition 6000 (BE6000)
7.7
RingCentral
7.8
Call reports
Cisco Business Edition 6000 (BE6000)
6.7
RingCentral
8.0
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.8
RingCentral
8.7

Call Management

Cisco Business Edition 6000 (BE6000)
7.8
RingCentral
8.5
Answering rules
Cisco Business Edition 6000 (BE6000)
8.4
RingCentral
8.5
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
RingCentral
9.1
Call park
Cisco Business Edition 6000 (BE6000)
8.2
RingCentral
8.6
Call screening
Cisco Business Edition 6000 (BE6000)
7.1
RingCentral
7.8
Message alerts
Cisco Business Edition 6000 (BE6000)
7.2
RingCentral
8.3

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.6
RingCentral
7.9
Video conferencing
Cisco Business Edition 6000 (BE6000)
8.3
RingCentral
8.0
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
RingCentral
8.4
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
RingCentral
8.1
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.9
RingCentral
7.3

Mobile apps

Cisco Business Edition 6000 (BE6000)
8.0
RingCentral
7.9
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
8.0
RingCentral
8.0
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
8.0
RingCentral
7.9

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

RingCentral

RingCentral 9.0
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.5
Based on 7 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 7.0
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$39.991
Standard$49.991
Premium$54.991
Ultimate$69.991
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.7
RingCentral
7.6

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)
RingCentral
10.0

Usability

Cisco Business Edition 6000 (BE6000)
8.2
RingCentral
9.0

Support Rating

Cisco Business Edition 6000 (BE6000)
8.5
RingCentral
7.0

Implementation Rating

Cisco Business Edition 6000 (BE6000)
RingCentral
9.0

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