<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
268 Ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Webex (formerly Webex Teams)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
268 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

Its well suited for small to medium scale deployments if the infra is in-house. Webex and other SaaS solutions are in demand these days and are cost-effective too, but if for some reason your deployments need a locally-managed data center, then go for the BE7K or the BE6K depending upon your requirement.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
6.7
Webex (formerly Webex Teams)
7.7
Task Management
Cisco Business Edition 7000
7.1
Webex (formerly Webex Teams)
7.6
Gantt Charts
Cisco Business Edition 7000
7.0
Webex (formerly Webex Teams)
7.2
Scheduling
Cisco Business Edition 7000
7.3
Webex (formerly Webex Teams)
7.6
Workflow Automation
Cisco Business Edition 7000
6.8
Webex (formerly Webex Teams)
7.1
Mobile Access
Cisco Business Edition 7000
6.7
Webex (formerly Webex Teams)
9.1
Search
Cisco Business Edition 7000
6.5
Webex (formerly Webex Teams)
8.1
Visual planning tools
Cisco Business Edition 7000
5.2
Webex (formerly Webex Teams)
6.9

Communication

Cisco Business Edition 7000
6.0
Webex (formerly Webex Teams)
7.8
Chat
Cisco Business Edition 7000
6.6
Webex (formerly Webex Teams)
9.1
Notifications
Cisco Business Edition 7000
6.8
Webex (formerly Webex Teams)
9.2
Discussions
Cisco Business Edition 7000
6.2
Webex (formerly Webex Teams)
8.8
Surveys
Cisco Business Edition 7000
6.1
Webex (formerly Webex Teams)
7.6
Internal knowledgebase
Cisco Business Edition 7000
6.2
Webex (formerly Webex Teams)
7.5
Integrates with GoToMeeting
Cisco Business Edition 7000
5.7
Webex (formerly Webex Teams)
6.1
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
4.1
Webex (formerly Webex Teams)
5.9
Integrates with Outlook
Cisco Business Edition 7000
6.2
Webex (formerly Webex Teams)
8.3

File Sharing & Management

Cisco Business Edition 7000
5.8
Webex (formerly Webex Teams)
7.9
Versioning
Cisco Business Edition 7000
5.5
Webex (formerly Webex Teams)
7.5
Video files
Cisco Business Edition 7000
6.5
Webex (formerly Webex Teams)
8.6
Audio files
Cisco Business Edition 7000
6.4
Webex (formerly Webex Teams)
8.9
Document collaboration
Cisco Business Edition 7000
5.8
Webex (formerly Webex Teams)
7.2
Access control
Cisco Business Edition 7000
5.0
Webex (formerly Webex Teams)
7.7
Advanced security features
Cisco Business Edition 7000
7.0
Webex (formerly Webex Teams)
8.2
Integrates with Google Drive
Cisco Business Edition 7000
3.6
Webex (formerly Webex Teams)
6.6
Device sync
Cisco Business Edition 7000
6.7
Webex (formerly Webex Teams)
8.7

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

In-Person Training

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Online Training

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I’m a user of both systems and it’s difficult to say whether one is better than the other for features. Cisco is much more user friendly and has a better interface. I think both are suitable for large businesses, but it’s more about preference of the front end. Security features may be lagging with Skype.
Anonymous | TrustRadius Reviewer

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

Scalability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.7
Webex (formerly Webex Teams)
8.3

Likelihood to Renew

Cisco Business Edition 7000
Webex (formerly Webex Teams)
8.9

Usability

Cisco Business Edition 7000
Webex (formerly Webex Teams)
9.1

Reliability and Availability

Cisco Business Edition 7000
Webex (formerly Webex Teams)
10.0

Performance

Cisco Business Edition 7000
Webex (formerly Webex Teams)
9.0

Support Rating

Cisco Business Edition 7000
Webex (formerly Webex Teams)
8.3

In-Person Training

Cisco Business Edition 7000
Webex (formerly Webex Teams)
9.0

Online Training

Cisco Business Edition 7000
Webex (formerly Webex Teams)
8.0

Implementation Rating

Cisco Business Edition 7000
Webex (formerly Webex Teams)
8.5

Scalability

Cisco Business Edition 7000
Webex (formerly Webex Teams)
10.0

Add comparison