What users are saying about
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 46 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Project Management
6.8
Cisco Business Edition 7000
68%
CrazyCall
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 7/7 features
Cisco Business Edition 7000 ranks higher in 7/7 features
Task Management
7.4
74%
8 Ratings
N/A
0 Ratings
Gantt Charts
7.1
71%
6 Ratings
N/A
0 Ratings
Scheduling
7.2
72%
6 Ratings
N/A
0 Ratings
Workflow Automation
7.2
72%
6 Ratings
N/A
0 Ratings
Mobile Access
6.3
63%
8 Ratings
N/A
0 Ratings
Search
6.8
68%
6 Ratings
N/A
0 Ratings
Visual planning tools
6.0
60%
5 Ratings
N/A
0 Ratings
Communication
6.0
Cisco Business Edition 7000
60%
CrazyCall
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Chat
6.3
63%
7 Ratings
N/A
0 Ratings
Notifications
6.4
64%
7 Ratings
N/A
0 Ratings
Discussions
5.7
57%
7 Ratings
N/A
0 Ratings
Surveys
6.3
63%
6 Ratings
N/A
0 Ratings
Internal knowledgebase
6.2
62%
7 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
5.4
54%
4 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
5.2
52%
5 Ratings
N/A
0 Ratings
Integrates with Outlook
6.4
64%
6 Ratings
N/A
0 Ratings
File Sharing & Management
6.4
Cisco Business Edition 7000
64%
CrazyCall
Feature Set Not Supported
N/A
Cisco Business Edition 7000 ranks higher in 8/8 features
Cisco Business Edition 7000 ranks higher in 8/8 features
Versioning
5.6
56%
6 Ratings
N/A
0 Ratings
Video files
6.9
69%
6 Ratings
N/A
0 Ratings
Audio files
7.4
74%
7 Ratings
N/A
0 Ratings
Document collaboration
6.4
64%
8 Ratings
N/A
0 Ratings
Access control
5.9
59%
6 Ratings
N/A
0 Ratings
Advanced security features
7.0
70%
8 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.1
51%
4 Ratings
N/A
0 Ratings
Device sync
6.9
69%
6 Ratings
N/A
0 Ratings
Contact Center Software
Cisco Business Edition 7000
Feature Set Not Supported
N/A
8.7
CrazyCall
87%
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
8.5
85%
3 Ratings
Validate callers
N/A
0 Ratings
8.5
85%
3 Ratings
Outbound response
N/A
0 Ratings
8.5
85%
3 Ratings
Call forwarding
N/A
0 Ratings
9.0
90%
3 Ratings
Click-to-call (CTC)
N/A
0 Ratings
9.0
90%
3 Ratings
Warm transfer
N/A
0 Ratings
8.5
85%
3 Ratings
Predictive dialing
N/A
0 Ratings
9.0
90%
3 Ratings
Interactive voice response
N/A
0 Ratings
8.5
85%
3 Ratings
REST APIs
N/A
0 Ratings
8.5
85%
3 Ratings
Call scripts
N/A
0 Ratings
9.0
90%
3 Ratings
Call tracking
N/A
0 Ratings
9.0
90%
3 Ratings
Multichannel integration
N/A
0 Ratings
8.5
85%
3 Ratings
CRM software integration
N/A
0 Ratings
9.0
90%
3 Ratings
Workforce Optimization (WFO)
Cisco Business Edition 7000
Feature Set Not Supported
N/A
8.7
CrazyCall
87%
CrazyCall ranks higher in 9/9 features
CrazyCall ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
8.5
85%
3 Ratings
Omnichannel inbound routing
N/A
0 Ratings
8.5
85%
3 Ratings
Recording
N/A
0 Ratings
8.5
85%
3 Ratings
Quality management
N/A
0 Ratings
9.0
90%
3 Ratings
Call analytics
N/A
0 Ratings
9.0
90%
3 Ratings
Historical reporting
N/A
0 Ratings
8.5
85%
3 Ratings
Live reporting
N/A
0 Ratings
8.5
85%
3 Ratings
Customer surveys
N/A
0 Ratings
8.5
85%
3 Ratings
Customer interaction analytics
N/A
0 Ratings
9.0
90%
3 Ratings
Attribute Ratings
- CrazyCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Cisco Business Edition 7000
80%
9 Ratings
9.0
CrazyCall
90%
3 Ratings
Likelihood to Recommend
Cisco Business Edition 7000
It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Assistant Manager - Products and Solutions
Commedia Solutions Pvt LtdTelecommunications, 51-200 employees
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Pros
Cisco Business Edition 7000
- All in one platform that includes all the Cisco UC services in one appliance.
- All the services are ready to use and preconfigured.
- Tools available improve productivity and user experience.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesCrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Cons
Cisco Business Edition 7000
- More cloud based services need to be added to the default service package.
- Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
- It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
- Call recording should be also built in.

Verified User
Paraprofessional in Social Media
Education Management Company, 5001-10,000 employeesCrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Pricing Details
Cisco Business Edition 7000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Business Edition 7000 Editions & Modules
—
Additional Pricing Details
—CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.Alternatives Considered
Cisco Business Edition 7000
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

Verified User
Consultant in Information Technology
Telecommunications Company, 10,001+ employeesCrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Return on Investment
Cisco Business Edition 7000
- We were able to sell it to many customers and has proved beneficial always.
- Less number of complaints.
- Amazing support from Cisco TAC.
Senior Build & Design Consultant
BTTelecommunications, 10,001+ employees
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees