What users are saying about
46 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

    Project Management

    6.8

    Cisco Business Edition 7000

    68%

    CrazyCall

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    7.4
    74%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.3
    63%
    8 Ratings
    N/A
    0 Ratings

    Search

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Communication

    6.0

    Cisco Business Edition 7000

    60%

    CrazyCall

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    6.3
    63%
    7 Ratings
    N/A
    0 Ratings

    Notifications

    6.4
    64%
    7 Ratings
    N/A
    0 Ratings

    Discussions

    5.7
    57%
    7 Ratings
    N/A
    0 Ratings

    Surveys

    6.3
    63%
    6 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    6.2
    62%
    7 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.4
    54%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    6.4
    64%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.4

    Cisco Business Edition 7000

    64%

    CrazyCall

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    5.6
    56%
    6 Ratings
    N/A
    0 Ratings

    Video files

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Audio files

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Document collaboration

    6.4
    64%
    8 Ratings
    N/A
    0 Ratings

    Access control

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.1
    51%
    4 Ratings
    N/A
    0 Ratings

    Device sync

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Workforce Optimization (WFO)

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Recording

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Cisco Business Edition 7000

    80%
    9 Ratings
    9.0

    CrazyCall

    90%
    3 Ratings

    Likelihood to Recommend

    Cisco Business Edition 7000

    It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
    Alekh SK | TrustRadius Reviewer

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Pros

    Cisco Business Edition 7000

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.
    Anonymous | TrustRadius Reviewer

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Cons

    Cisco Business Edition 7000

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Anonymous | TrustRadius Reviewer

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Pricing Details

    Cisco Business Edition 7000

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Business Edition 7000 Editions & Modules

    Additional Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Alternatives Considered

    Cisco Business Edition 7000

    I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
    Anonymous | TrustRadius Reviewer

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Return on Investment

    Cisco Business Edition 7000

    • We were able to sell it to many customers and has proved beneficial always.
    • Less number of complaints.
    • Amazing support from Cisco TAC.
    Ujjwal Goel | TrustRadius Reviewer

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Screenshots

    Cisco Business Edition 7000

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