Cisco Business Edition 7000 vs CrazyCall

What users are saying about

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Score 8.9 out of 10

Based on 46 reviews and ratings

Learn More

Score 9 out of 10

Based on 3 reviews and ratings

Feature Set Ratings

Project Management

6.8

Cisco Business Edition 7000

68%

CrazyCall

Feature Set Not Supported

N/A

Cisco Business Edition 7000 ranks higher in 7/7 features

Task Management

7.4

74%

8 Ratings

N/A

0 Ratings

Gantt Charts

7.1

71%

6 Ratings

N/A

0 Ratings

Scheduling

7.2

72%

6 Ratings

N/A

0 Ratings

Workflow Automation

7.2

72%

6 Ratings

N/A

0 Ratings

Mobile Access

6.3

63%

8 Ratings

N/A

0 Ratings

Search

6.8

68%

6 Ratings

N/A

0 Ratings

Visual planning tools

6.0

60%

5 Ratings

N/A

0 Ratings

Communication

6.0

Cisco Business Edition 7000

60%

CrazyCall

Feature Set Not Supported

N/A

Cisco Business Edition 7000 ranks higher in 8/8 features

Chat

6.3

63%

7 Ratings

N/A

0 Ratings

Notifications

6.4

64%

7 Ratings

N/A

0 Ratings

Discussions

5.7

57%

7 Ratings

N/A

0 Ratings

Surveys

6.3

63%

6 Ratings

N/A

0 Ratings

Internal knowledgebase

6.2

62%

7 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

5.4

54%

4 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

5.2

52%

5 Ratings

N/A

0 Ratings

Integrates with Outlook

6.4

64%

6 Ratings

N/A

0 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%

CrazyCall

Feature Set Not Supported

N/A

Cisco Business Edition 7000 ranks higher in 8/8 features

Versioning

5.6

56%

6 Ratings

N/A

0 Ratings

Video files

6.9

69%

6 Ratings

N/A

0 Ratings

Audio files

7.4

74%

7 Ratings

N/A

0 Ratings

Document collaboration

6.4

64%

8 Ratings

N/A

0 Ratings

Access control

5.9

59%

6 Ratings

N/A

0 Ratings

Advanced security features

7.0

70%

8 Ratings

N/A

0 Ratings

Integrates with Google Drive

5.1

51%

4 Ratings

N/A

0 Ratings

Device sync

6.9

69%

6 Ratings

N/A

0 Ratings

Contact Center Software

Cisco Business Edition 7000

Feature Set Not Supported

N/A

8.7

CrazyCall

87%

CrazyCall ranks higher in 13/13 features

Agent dashboard

N/A

0 Ratings

8.5

85%

3 Ratings

Validate callers

N/A

0 Ratings

8.5

85%

3 Ratings

Outbound response

N/A

0 Ratings

8.5

85%

3 Ratings

Call forwarding

N/A

0 Ratings

9.0

90%

3 Ratings

Click-to-call (CTC)

N/A

0 Ratings

9.0

90%

3 Ratings

Warm transfer

N/A

0 Ratings

8.5

85%

3 Ratings

Predictive dialing

N/A

0 Ratings

9.0

90%

3 Ratings

Interactive voice response

N/A

0 Ratings

8.5

85%

3 Ratings

REST APIs

N/A

0 Ratings

8.5

85%

3 Ratings

Call scripts

N/A

0 Ratings

9.0

90%

3 Ratings

Call tracking

N/A

0 Ratings

9.0

90%

3 Ratings

Multichannel integration

N/A

0 Ratings

8.5

85%

3 Ratings

CRM software integration

N/A

0 Ratings

9.0

90%

3 Ratings

Workforce Optimization (WFO)

Cisco Business Edition 7000

Feature Set Not Supported

N/A

8.7

CrazyCall

87%

CrazyCall ranks higher in 9/9 features

Inbound call routing

N/A

0 Ratings

8.5

85%

3 Ratings

Omnichannel inbound routing

N/A

0 Ratings

8.5

85%

3 Ratings

Recording

N/A

0 Ratings

8.5

85%

3 Ratings

Quality management

N/A

0 Ratings

9.0

90%

3 Ratings

Call analytics

N/A

0 Ratings

9.0

90%

3 Ratings

Historical reporting

N/A

0 Ratings

8.5

85%

3 Ratings

Live reporting

N/A

0 Ratings

8.5

85%

3 Ratings

Customer surveys

N/A

0 Ratings

8.5

85%

3 Ratings

Customer interaction analytics

N/A

0 Ratings

9.0

90%

3 Ratings

Attribute Ratings

CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Cisco Business Edition 7000

80%

9 Ratings

9.0

CrazyCall

90%

3 Ratings

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

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America Castañeda

Division Sales and Marketing Manager

American Residential ServicesConsumer Services, 5001-10,000 employees

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Cons

More cloud based services need to be added to the default service package.
Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
Call recording should be also built in.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

View all 9 answers on this topic

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Cisco Business Edition 7000 Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Alternatives Considered

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

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Verified User

Consultant in Information Technology

Telecommunications Company, 10,001+ employees

View all 9 answers on this topic

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

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Guzman Ruiz

Recursos Humanos

Murcia FrontendComputer Software, 501-1000 employees

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Return on Investment

We were able to sell it to many customers and has proved beneficial always.
Less number of complaints.
Amazing support from Cisco TAC.

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Ujjwal Goel

Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

View all 9 answers on this topic

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 3 answers on this topic

Screenshots

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