Cisco Business Edition 7000 (discontinued) vs. CrazyCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
CrazyCall
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…
$10
per user / month
Pricing
Cisco Business Edition 7000 (discontinued)CrazyCall
Editions & Modules
No answers on this topic
Plan A
$10
per user / month
Plan B
$20
per user / month
Plan C
$40
per user / month
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)CrazyCall
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)CrazyCall
Top Pros
Top Cons
Features
Cisco Business Edition 7000 (discontinued)CrazyCall
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.2
10 Ratings
9% below category average
CrazyCall
-
Ratings
Task Management7.710 Ratings00 Ratings
Gantt Charts7.18 Ratings00 Ratings
Scheduling6.98 Ratings00 Ratings
Workflow Automation8.08 Ratings00 Ratings
Mobile Access7.410 Ratings00 Ratings
Search6.58 Ratings00 Ratings
Visual planning tools7.16 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.0
10 Ratings
14% below category average
CrazyCall
-
Ratings
Chat6.19 Ratings00 Ratings
Notifications7.39 Ratings00 Ratings
Discussions7.29 Ratings00 Ratings
Surveys8.37 Ratings00 Ratings
Internal knowledgebase7.39 Ratings00 Ratings
Integrates with GoToMeeting7.15 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.86 Ratings00 Ratings
Integrates with Outlook6.27 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.5
10 Ratings
7% below category average
CrazyCall
-
Ratings
Versioning6.58 Ratings00 Ratings
Video files9.86 Ratings00 Ratings
Audio files8.18 Ratings00 Ratings
Document collaboration6.59 Ratings00 Ratings
Access control7.38 Ratings00 Ratings
Advanced security features8.410 Ratings00 Ratings
Integrates with Google Drive8.94 Ratings00 Ratings
Device sync4.68 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
CrazyCall
8.6
3 Ratings
3% above category average
Agent dashboard00 Ratings8.43 Ratings
Validate callers00 Ratings8.43 Ratings
Outbound response00 Ratings8.43 Ratings
Call forwarding00 Ratings8.83 Ratings
Click-to-call (CTC)00 Ratings8.83 Ratings
Warm transfer00 Ratings8.43 Ratings
Predictive dialing00 Ratings8.83 Ratings
Interactive voice response00 Ratings8.43 Ratings
REST APIs00 Ratings8.43 Ratings
Call scripts00 Ratings8.83 Ratings
Call tracking00 Ratings8.83 Ratings
Multichannel integration00 Ratings8.43 Ratings
CRM software integration00 Ratings8.83 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
CrazyCall
8.5
3 Ratings
3% above category average
Inbound call routing00 Ratings8.43 Ratings
Omnichannel inbound routing00 Ratings8.43 Ratings
Recording00 Ratings8.43 Ratings
Quality management00 Ratings8.83 Ratings
Call analytics00 Ratings8.83 Ratings
Historical reporting00 Ratings8.43 Ratings
Live reporting00 Ratings8.43 Ratings
Customer surveys00 Ratings8.43 Ratings
Customer interaction analytics00 Ratings8.83 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)CrazyCall
Small Businesses
Avaza
Avaza
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 7000 (discontinued)CrazyCall
Likelihood to Recommend
8.4
(11 ratings)
8.8
(3 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)CrazyCall
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
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CrazyCall
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
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Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
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CrazyCall
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
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Alternatives Considered
Discontinued Products
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
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CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
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Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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CrazyCall
  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
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ScreenShots

CrazyCall Screenshots

Screenshot of Call panel delivers all key functionalities.Screenshot of Interactive creator lets you assemble and edit scripts.