What users are saying about
40 Ratings
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Score 7.5 out of 100
14 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

I use my IP phone and video app a lot to hold meetings with co-workers and talk to suppliers and the support service I provide. The BE7000's call manager is great and can be expanded according to the company's demand. In a single server, it is possible to have many, many services related to communication instead of hiring different solutions from different manufacturers. The advantage is having a unique support contract to manage and also savings in the data center rack. It is totally recommended to everyone who is looking for something simplified, safe, and with great collaboration features.
Gabriela Duarte | TrustRadius Reviewer

Freshcaller

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
7.1
Freshcaller
Task Management
Cisco Business Edition 7000
7.4
Freshcaller
Gantt Charts
Cisco Business Edition 7000
7.3
Freshcaller
Scheduling
Cisco Business Edition 7000
7.6
Freshcaller
Workflow Automation
Cisco Business Edition 7000
7.1
Freshcaller
Mobile Access
Cisco Business Edition 7000
6.9
Freshcaller
Search
Cisco Business Edition 7000
7.0
Freshcaller
Visual planning tools
Cisco Business Edition 7000
6.1
Freshcaller

Communication

Cisco Business Edition 7000
6.5
Freshcaller
Chat
Cisco Business Edition 7000
7.0
Freshcaller
Notifications
Cisco Business Edition 7000
6.9
Freshcaller
Discussions
Cisco Business Edition 7000
6.5
Freshcaller
Surveys
Cisco Business Edition 7000
6.7
Freshcaller
Internal knowledgebase
Cisco Business Edition 7000
6.7
Freshcaller
Integrates with GoToMeeting
Cisco Business Edition 7000
6.4
Freshcaller
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
5.1
Freshcaller
Integrates with Outlook
Cisco Business Edition 7000
6.6
Freshcaller

File Sharing & Management

Cisco Business Edition 7000
6.4
Freshcaller
Versioning
Cisco Business Edition 7000
6.0
Freshcaller
Video files
Cisco Business Edition 7000
7.0
Freshcaller
Audio files
Cisco Business Edition 7000
6.9
Freshcaller
Document collaboration
Cisco Business Edition 7000
6.2
Freshcaller
Access control
Cisco Business Edition 7000
5.8
Freshcaller
Advanced security features
Cisco Business Edition 7000
7.3
Freshcaller
Integrates with Google Drive
Cisco Business Edition 7000
5.0
Freshcaller
Device sync
Cisco Business Edition 7000
7.0
Freshcaller

Cloud PBX

Cisco Business Edition 7000
Freshcaller
6.6
Hosted PBX
Cisco Business Edition 7000
Freshcaller
6.6
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 7000
Freshcaller
7.8
Call reports
Cisco Business Edition 7000
Freshcaller
6.2
Directory of employee names
Cisco Business Edition 7000
Freshcaller
5.8

Call Management

Cisco Business Edition 7000
Freshcaller
7.2
Answering rules
Cisco Business Edition 7000
Freshcaller
7.1
Call recording
Cisco Business Edition 7000
Freshcaller
8.1
Call park
Cisco Business Edition 7000
Freshcaller
7.0
Call screening
Cisco Business Edition 7000
Freshcaller
6.0
Message alerts
Cisco Business Edition 7000
Freshcaller
7.7

VoIP system collaboration

Cisco Business Edition 7000
Freshcaller
5.9
Audio conferencing
Cisco Business Edition 7000
Freshcaller
5.9

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Freshcaller

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

Freshcaller

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Freshcaller

Freshcaller 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Freshcaller

Freshcaller 7.1
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Freshcaller

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Freshcaller

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Freshcaller

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

Freshcaller Editions & Modules

Edition
Sprout$01
Blossom$191
Garden$391
Estate$991
  1. per agent/per month
Additional Pricing Details
Sprout - $0 (UNLIMITED AGENTS + pay per min) Blossom - $19 (per agent/month paid yearly + pay per min) - $25 (per agent/month paid monthly + pay per min) Garden - $40 (per agent/month paid yearly + pay per min) - $49 (per agent/month paid monthly + pay per min)

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.8
Freshcaller
6.9

Usability

Cisco Business Edition 7000
Freshcaller
8.0

Support Rating

Cisco Business Edition 7000
Freshcaller
7.1

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