Cisco Business Edition 7000 vs Hiver

Likelihood to Recommend

I use my IP phone and video app a lot to hold meetings with co-workers and talk to suppliers and the support service I provide. The BE7000's call manager is great and can be expanded according to the company's demand. In a single server, it is possible to have many, many services related to communication instead of hiring different solutions from different manufacturers. The advantage is having a unique support contract to manage and also savings in the data center rack. It is totally recommended to everyone who is looking for something simplified, safe, and with great collaboration features.

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Gabriela Duarte

Analista de sistema

GerdauMining & Metals, 501-1000 employees

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Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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Feature Rating Comparison

Cisco Business Edition 7000

Hiver

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Business Edition 7000

Hiver

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Business Edition 7000

Hiver

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Business Edition 7000

Hiver

Organize and prioritize service tickets

Ticket creation and submission

Ticket response

Cisco Business Edition 7000

Hiver

Email support

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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It's easy to set up, and manage ongoing.
The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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Megan Shorter

Managing Director

People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees

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Cons

Licensing should be easy and collaborative.
Management interface should be provided with redundancy.
I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.

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Verified User

Engineer in Customer Service

Telecommunications Company, 5001-10,000 employees

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There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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Alternatives Considered

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

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Verified User

Consultant in Information Technology

Telecommunications Company, 10,001+ employees

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Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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Megan Shorter

Managing Director

People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees

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Return on Investment

We were able to sell it to many customers and has proved beneficial always.
Less number of complaints.
Amazing support from Cisco TAC.

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Ujjwal Goel

Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

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Hiver has increased the efficiency by which we address emailed questions and concerns.
Hiver increases transparency between team members.
Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 7000 Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Hiver Editions & Modules

Edition

PLUS PLAN	$14.00¹
PREMIUM PLAN	$22.00¹
ENTERPRISE PLAN	$34.00¹

/user/month

Additional Pricing Details

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Rating Summary

Cisco Business Edition 7000

Hiver

Likelihood to Recommend