Cisco Business Edition 7000 (discontinued) vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
Hiver
Score 6.9 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
Cisco Business Edition 7000 (discontinued)Hiver
Editions & Modules
No answers on this topic
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)Hiver
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)Hiver
Top Pros
Top Cons
Features
Cisco Business Edition 7000 (discontinued)Hiver
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.5
10 Ratings
7% below category average
Hiver
-
Ratings
Task Management7.910 Ratings00 Ratings
Gantt Charts7.38 Ratings00 Ratings
Scheduling7.38 Ratings00 Ratings
Workflow Automation8.28 Ratings00 Ratings
Mobile Access7.410 Ratings00 Ratings
Search6.98 Ratings00 Ratings
Visual planning tools7.36 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.3
10 Ratings
10% below category average
Hiver
-
Ratings
Chat6.49 Ratings00 Ratings
Notifications7.59 Ratings00 Ratings
Discussions7.39 Ratings00 Ratings
Surveys8.17 Ratings00 Ratings
Internal knowledgebase7.49 Ratings00 Ratings
Integrates with GoToMeeting7.310 Ratings00 Ratings
Integrates with Gmail and Google Hangouts7.412 Ratings00 Ratings
Integrates with Outlook6.914 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.7
10 Ratings
6% below category average
Hiver
-
Ratings
Versioning6.88 Ratings00 Ratings
Video files9.26 Ratings00 Ratings
Audio files8.48 Ratings00 Ratings
Document collaboration7.09 Ratings00 Ratings
Access control7.58 Ratings00 Ratings
Advanced security features8.410 Ratings00 Ratings
Integrates with Google Drive8.68 Ratings00 Ratings
Device sync5.58 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Hiver
1.7
3 Ratings
131% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Hiver
3.0
3 Ratings
90% below category average
Email support00 Ratings3.03 Ratings
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Cisco Business Edition 7000 (discontinued)Hiver
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User Ratings
Cisco Business Edition 7000 (discontinued)Hiver
Likelihood to Recommend
8.6
(11 ratings)
1.0
(3 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)Hiver
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
Discontinued Products
No answers on this topic
Hiver
Easy to use
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Support Rating
Discontinued Products
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
Discontinued Products
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature