What users are saying about
41 Ratings
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Score 7.5 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

I use my IP phone and video app a lot to hold meetings with co-workers and talk to suppliers and the support service I provide. The BE7000's call manager is great and can be expanded according to the company's demand. In a single server, it is possible to have many, many services related to communication instead of hiring different solutions from different manufacturers. The advantage is having a unique support contract to manage and also savings in the data center rack. It is totally recommended to everyone who is looking for something simplified, safe, and with great collaboration features.
Gabriela Duarte | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
7.1
Hiver
Task Management
Cisco Business Edition 7000
7.4
Hiver
Gantt Charts
Cisco Business Edition 7000
7.3
Hiver
Scheduling
Cisco Business Edition 7000
7.6
Hiver
Workflow Automation
Cisco Business Edition 7000
7.1
Hiver
Mobile Access
Cisco Business Edition 7000
6.9
Hiver
Search
Cisco Business Edition 7000
7.0
Hiver
Visual planning tools
Cisco Business Edition 7000
6.1
Hiver

Communication

Cisco Business Edition 7000
6.5
Hiver
Chat
Cisco Business Edition 7000
7.0
Hiver
Notifications
Cisco Business Edition 7000
6.9
Hiver
Discussions
Cisco Business Edition 7000
6.5
Hiver
Surveys
Cisco Business Edition 7000
6.7
Hiver
Internal knowledgebase
Cisco Business Edition 7000
6.7
Hiver
Integrates with GoToMeeting
Cisco Business Edition 7000
6.4
Hiver
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
5.1
Hiver
Integrates with Outlook
Cisco Business Edition 7000
6.6
Hiver

File Sharing & Management

Cisco Business Edition 7000
6.4
Hiver
Versioning
Cisco Business Edition 7000
6.0
Hiver
Video files
Cisco Business Edition 7000
7.0
Hiver
Audio files
Cisco Business Edition 7000
6.9
Hiver
Document collaboration
Cisco Business Edition 7000
6.2
Hiver
Access control
Cisco Business Edition 7000
5.8
Hiver
Advanced security features
Cisco Business Edition 7000
7.3
Hiver
Integrates with Google Drive
Cisco Business Edition 7000
5.0
Hiver
Device sync
Cisco Business Edition 7000
7.0
Hiver

Incident and problem management

Cisco Business Edition 7000
Hiver
8.9
Organize and prioritize service tickets
Cisco Business Edition 7000
Hiver
8.6
Ticket creation and submission
Cisco Business Edition 7000
Hiver
9.1
Ticket response
Cisco Business Edition 7000
Hiver
9.1

Multi-Channel Help

Cisco Business Edition 7000
Hiver
9.1
Email support
Cisco Business Edition 7000
Hiver
9.1

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco Business Edition 7000

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.8
Hiver
10.0

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