Cisco Business Edition 7000 (discontinued) vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
Hiver
Score 8.6 out of 10
N/A
Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins…
$24
per month per user
Pricing
Cisco Business Edition 7000 (discontinued)Hiver
Editions & Modules
No answers on this topic
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)Hiver
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)Hiver
Features
Cisco Business Edition 7000 (discontinued)Hiver
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.1
9 Ratings
8% below category average
Hiver
-
Ratings
Task Management7.69 Ratings00 Ratings
Gantt Charts7.08 Ratings00 Ratings
Scheduling6.77 Ratings00 Ratings
Workflow Automation8.07 Ratings00 Ratings
Mobile Access7.49 Ratings00 Ratings
Search6.37 Ratings00 Ratings
Visual planning tools6.95 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
6.9
9 Ratings
14% below category average
Hiver
-
Ratings
Chat5.98 Ratings00 Ratings
Notifications7.18 Ratings00 Ratings
Discussions7.18 Ratings00 Ratings
Surveys8.36 Ratings00 Ratings
Internal knowledgebase7.18 Ratings00 Ratings
Integrates with GoToMeeting6.95 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.56 Ratings00 Ratings
Integrates with Outlook5.96 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.4
9 Ratings
7% below category average
Hiver
-
Ratings
Versioning6.38 Ratings00 Ratings
Video files9.95 Ratings00 Ratings
Audio files7.97 Ratings00 Ratings
Document collaboration6.38 Ratings00 Ratings
Access control7.17 Ratings00 Ratings
Advanced security features8.49 Ratings00 Ratings
Integrates with Google Drive8.94 Ratings00 Ratings
Device sync4.37 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Hiver
9.0
4 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings9.04 Ratings
Ticket creation and submission00 Ratings9.04 Ratings
Ticket response00 Ratings9.04 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Hiver
8.0
1 Ratings
0% above category average
External knowledge base00 Ratings8.01 Ratings
Internal knowledge base00 Ratings8.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Hiver
8.5
4 Ratings
6% above category average
Customer portal00 Ratings8.01 Ratings
Email support00 Ratings9.04 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)Hiver
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Score 9.1 out of 10
Agiloft Service Desk (discontinued)
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Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
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Score 9.8 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
HCL Connections
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Score 9.0 out of 10
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User Ratings
Cisco Business Edition 7000 (discontinued)Hiver
Likelihood to Recommend
8.4
(10 ratings)
8.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)Hiver
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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Hiver
One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
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Hiver
  • automation through rules
  • tagging emails, anaylics behind them
  • support, chat always responds right away
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Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
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Hiver
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
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Usability
Discontinued Products
No answers on this topic
Hiver
Easy to use
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Support Rating
Discontinued Products
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
Discontinued Products
Looking at the feature sets and customer experience overall it's a good investment to make. It provides insights and also gives needed reports and statistics.
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Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
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Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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Hiver
  • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
  • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
  • the ability to automate who gets assigned what emails from specific vendors per entity
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ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature