Likelihood to Recommend Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
Read full review I think Micro Focus Vibe is very well suited for organizations that work in a team collaboration front and have to share documents. I think this really shines in organizations that have a standard set of information that gets lost in the sauce because of the sheer amount of people in an organization. In this case, the Wiki is very helpful in this setting. I wouldn't quite recommend this site for video production houses unless you are patient enough to correlate your needs to the many many features available through Vibe...because it all boils down to patience.
Read full review Pros The platform supports up to 5,000 users connected at the same time in voice and video calls. Everything is virtually deployed on Cisco servers with reliability. Intuitive configuration and user-friendly web interface. It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol. Read full review Novell Vibe connects GroupWise mail with Vibe natively which means you can access Vibe from within the mail product. Once forms and workflows are set up, the access structure on who sees what or not is very effective. You can use Novell Vibe as your main intranet with everything from wiki's, blogging and more fully automated and still in synch with your internal organisational structure. After playing with it for a while i found that through jsp it is highly configurable. Read full review Cons More cloud based services need to be added to the default service package. Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box. It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list. Call recording should be also built in. Read full review The most pressing improvement is in printing. In speaking with Novell techs Vibe was designed as a web tool, no paper necessary. However in the real world our folks love their paper printouts. Vibe utilizes views for various functions. A print view that's easily configured would be an awesome upgrade. Customized in JSP. Vibe is completely customized using JSP. I don't know it. I'm not a programmer. I can work things out, but programming isn't my forte. Read full review Likelihood to Renew It meets our current business needs and provides the scalability we need for future growth. It can be installed on Windows or Linux (Our alpha install was on Linux. Our beta was on Windows. We went with Windows). There are additional features, and application integrations, that we haven't taken advantage as of yet due to the lack of current business needs.
Read full review Usability At this moment it still looks you need to do a lot to be able to use it and to be honest that time should be used for work not for configuring a communication tool for the business. Yes I understand that it takes time to learn something to use in the organisation , but with this tool I see the help desk having to answer a lot of questions on how to use it or once someone has done something how to undo it.
Read full review Implementation Rating The implementation was good, it is the follow up that we need to do ourselves that takes time and effort.
Read full review Alternatives Considered I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Read full review The main alternatives were Sharepoint or creating a custom Drupal install. Sharepoint was too expensive and didn't fit into our Novell environment. The Drupal solution we found was beyond our technical ability.
Jason Preuss Web Development Specialist/Senior Research Analyst
Read full review Return on Investment It has allowed for mostly smooth communication from department to department/office to office. It allows for saved phone # / last contact to appear quickly. It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur. Read full review Novell Vibe has increased employee efficiency by providing a central file repository for our team. Novell Vibe has increased our customer service capabilities by allowing our team to track customer projects and support issues more effectively. Read full review ScreenShots