Cisco Business Edition 7000 vs Microsoft Yammer

• All in one platform that includes all the Cisco UC services in one appliance.
• All the services are ready to use and preconfigured.
• Tools available improve productivity and user experience.

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• Employees from around the globe get to follow, share and discuss a myriad of business topics on Yammer, our business social network. They get to start conversations, collaborate on files and organize projects so one can go further, faster. Plus the ease of asking questions, finding expertise and offer feedback on a topic without leaving the application you’re in saves time and keeps employees engaged.
• When one works with teammates in Yammer groups, ideas fly! Do you have an important message to share with the rest of the community? We utilize Yammer to reach who you want within the company when you want, so no one misses a thing. Yammer brings the global conversation straight to you.

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• More cloud based services need to be added to the default service package.
• Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
• It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
• Call recording should be also built in.

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• Editing functionality would be warmly welcomed by my team. There's currently no way to edit posts in Yammer once they've been posted. If a typo is bothering you, you'll have to delete your post and re-post with the edited text.
• Yammer's design leaves something to be desired. Document editing is not great.
• No obvious way to sort/organize files uploaded to Yammer. If files from a certain user are needed, you'll have to go to their profile and sift through their uploaded files.

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• We were able to sell it to many customers and has proved beneficial always.
• Less number of complaints.
• Amazing support from Cisco TAC.

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• Adoption. When an ESN is implemented the wrong way, e.g. you force it on the organization without explaining the benefits for the user and not providing enough instructions and training to get started, it may well backfire on you and build a wall of resistance from the organization. Thus, to create ROI you need to think before you launch Yammer, and take help from people who know how to do it, e.g. a CSM or a CM.
• Belonging. Yammer makes people feel more involved and up to date on what's happening. This increase employee engagement and helps management to steer the organization in the right direction.
• Find blind spots. Yammer enables people to share ideas and prototypes with many people both within the company and invited customers (via an external network). This is a great way to discover blind spots and other flaws, to give you time to adjust them before going to market with a new product or service.
• Find expertise. Yammer makes it much faster for anyone to find answers. Thus, time spent on finding an answer to a customers questions is not only reduced enormously, but Yammer enables you to get answers to questions that earlier was left unanswered because you couldn't find information at all.
• Collaboration. To work together to create a presentation, social media content, a newsletter, a report, is much easier and faster when using Yammer. And you can get valuable input from people you never thought of asking.

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