What users are saying about
Top Rated
179 Ratings
37 Ratings
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Score 7.2 out of 100
Top Rated
179 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

Its well suited for small to medium scale deployments if the infra is in-house. Webex and other SaaS solutions are in demand these days and are cost-effective too, but if for some reason your deployments need a locally-managed data center, then go for the BE7K or the BE6K depending upon your requirement.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
6.7
RingCentral
Task Management
Cisco Business Edition 7000
7.1
RingCentral
Gantt Charts
Cisco Business Edition 7000
7.0
RingCentral
Scheduling
Cisco Business Edition 7000
7.3
RingCentral
Workflow Automation
Cisco Business Edition 7000
6.8
RingCentral
Mobile Access
Cisco Business Edition 7000
6.7
RingCentral
Search
Cisco Business Edition 7000
6.5
RingCentral
Visual planning tools
Cisco Business Edition 7000
5.2
RingCentral

Communication

Cisco Business Edition 7000
6.0
RingCentral
Chat
Cisco Business Edition 7000
6.6
RingCentral
Notifications
Cisco Business Edition 7000
6.8
RingCentral
Discussions
Cisco Business Edition 7000
6.2
RingCentral
Surveys
Cisco Business Edition 7000
6.1
RingCentral
Internal knowledgebase
Cisco Business Edition 7000
6.2
RingCentral
Integrates with GoToMeeting
Cisco Business Edition 7000
5.7
RingCentral
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
4.1
RingCentral
Integrates with Outlook
Cisco Business Edition 7000
6.2
RingCentral

File Sharing & Management

Cisco Business Edition 7000
5.8
RingCentral
Versioning
Cisco Business Edition 7000
5.5
RingCentral
Video files
Cisco Business Edition 7000
6.5
RingCentral
Audio files
Cisco Business Edition 7000
6.4
RingCentral
Document collaboration
Cisco Business Edition 7000
5.8
RingCentral
Access control
Cisco Business Edition 7000
5.0
RingCentral
Advanced security features
Cisco Business Edition 7000
7.0
RingCentral
Integrates with Google Drive
Cisco Business Edition 7000
3.6
RingCentral
Device sync
Cisco Business Edition 7000
6.7
RingCentral

Cloud PBX

Cisco Business Edition 7000
RingCentral
8.1
Hosted PBX
Cisco Business Edition 7000
RingCentral
8.1
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 7000
RingCentral
8.0
User templates
Cisco Business Edition 7000
RingCentral
7.8
Call reports
Cisco Business Edition 7000
RingCentral
8.0
Directory of employee names
Cisco Business Edition 7000
RingCentral
8.7

Call Management

Cisco Business Edition 7000
RingCentral
8.5
Answering rules
Cisco Business Edition 7000
RingCentral
8.5
Call recording
Cisco Business Edition 7000
RingCentral
9.1
Call park
Cisco Business Edition 7000
RingCentral
8.6
Call screening
Cisco Business Edition 7000
RingCentral
7.8
Message alerts
Cisco Business Edition 7000
RingCentral
8.3

VoIP system collaboration

Cisco Business Edition 7000
RingCentral
8.0
Video conferencing
Cisco Business Edition 7000
RingCentral
8.0
Audio conferencing
Cisco Business Edition 7000
RingCentral
8.4
Video screen sharing
Cisco Business Edition 7000
RingCentral
8.1
Instant messaging
Cisco Business Edition 7000
RingCentral
7.3

Mobile apps

Cisco Business Edition 7000
RingCentral
7.9
Mobile app for iOS
Cisco Business Edition 7000
RingCentral
8.0
Mobile app for Android
Cisco Business Edition 7000
RingCentral
7.8

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 7.0
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I’m a user of both systems and it’s difficult to say whether one is better than the other for features. Cisco is much more user friendly and has a better interface. I think both are suitable for large businesses, but it’s more about preference of the front end. Security features may be lagging with Skype.
Anonymous | TrustRadius Reviewer

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$39.991
Standard$49.991
Premium$54.991
Ultimate$69.991
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.7
RingCentral
7.6

Likelihood to Renew

Cisco Business Edition 7000
RingCentral
10.0

Usability

Cisco Business Edition 7000
RingCentral
9.0

Support Rating

Cisco Business Edition 7000
RingCentral
7.0

Implementation Rating

Cisco Business Edition 7000
RingCentral
9.0

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