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Top Rated
2461 Ratings
46 Ratings
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Score 8.9 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2461 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Project Management

    6.8

    Cisco Business Edition 7000

    68%

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    7.4
    74%
    8 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.3
    63%
    8 Ratings
    N/A
    0 Ratings

    Search

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Communication

    6.0

    Cisco Business Edition 7000

    60%

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    6.3
    63%
    7 Ratings
    N/A
    0 Ratings

    Notifications

    6.4
    64%
    7 Ratings
    N/A
    0 Ratings

    Discussions

    5.7
    57%
    7 Ratings
    N/A
    0 Ratings

    Surveys

    6.3
    63%
    6 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    6.2
    62%
    7 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    5.4
    54%
    4 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    5.2
    52%
    5 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    6.4
    64%
    6 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.4

    Cisco Business Edition 7000

    64%

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    5.6
    56%
    6 Ratings
    N/A
    0 Ratings

    Video files

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Audio files

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Document collaboration

    6.4
    64%
    8 Ratings
    N/A
    0 Ratings

    Access control

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.1
    51%
    4 Ratings
    N/A
    0 Ratings

    Device sync

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.4

    Skype for Business (formerly Lync), now part of Microsoft Teams

    74%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.0
    80%
    192 Ratings

    High quality video

    N/A
    0 Ratings
    7.8
    78%
    187 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.8
    68%
    184 Ratings

    Mobile support

    N/A
    0 Ratings
    7.1
    71%
    149 Ratings

    Screen Sharing

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.8

    Skype for Business (formerly Lync), now part of Microsoft Teams

    78%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    193 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.4
    74%
    119 Ratings

    Online Meetings / Events

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business (formerly Lync), now part of Microsoft Teams

    77%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    177 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    184 Ratings

    Integrates with social media

    N/A
    0 Ratings
    6.9
    69%
    85 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.4
    74%
    146 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    114 Ratings

    Online Events Collaboration

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.8

    Skype for Business (formerly Lync), now part of Microsoft Teams

    78%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.3
    83%
    174 Ratings

    Audience polling

    N/A
    0 Ratings
    7.6
    76%
    96 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    96 Ratings

    Online Events Security

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    7.5

    Skype for Business (formerly Lync), now part of Microsoft Teams

    75%
    Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.8
    78%
    143 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.6
    76%
    148 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.2
    72%
    110 Ratings

    Attribute Ratings

    • Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Cisco Business Edition 7000

    80%
    9 Ratings
    7.4

    Skype for Business (formerly Lync), now part of Microsoft Teams

    74%
    198 Ratings

    Likelihood to Renew

    Cisco Business Edition 7000

    N/A
    0 Ratings
    9.0

    Skype for Business (formerly Lync), now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.8

    Skype for Business (formerly Lync), now part of Microsoft Teams

    88%
    14 Ratings

    Support Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    8.4

    Skype for Business (formerly Lync), now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings
    7.0

    Skype for Business (formerly Lync), now part of Microsoft Teams

    70%
    4 Ratings

    Likelihood to Recommend

    Cisco Business Edition 7000

    It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
    Alekh SK | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Business Edition 7000

    • All in one platform that includes all the Cisco UC services in one appliance.
    • All the services are ready to use and preconfigured.
    • Tools available improve productivity and user experience.
    Anonymous | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Roshni Rahman | TrustRadius Reviewer

    Cons

    Cisco Business Edition 7000

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Anonymous | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Dushyant Pathak (DKP) | TrustRadius Reviewer

    Pricing Details

    Cisco Business Edition 7000

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype for Business (formerly Lync), now part of Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
    Based on 7 answers
    The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
    Emiliano Monterubbianesi | TrustRadius Reviewer

    Usability

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 8.8
    Based on 14 answers
    Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 8.4
    Based on 76 answers
    I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
    Sarah Bandy | TrustRadius Reviewer

    Implementation Rating

    Cisco Business Edition 7000

    No score
    No answers yet
    No answers on this topic

    Skype for Business (formerly Lync), now part of Microsoft Teams

    Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
    Based on 4 answers
    Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
    Greg Golding | TrustRadius Reviewer

    Alternatives Considered

    Cisco Business Edition 7000

    I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
    Anonymous | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
    Jian Groenewald | TrustRadius Reviewer

    Return on Investment

    Cisco Business Edition 7000

    • We were able to sell it to many customers and has proved beneficial always.
    • Less number of complaints.
    • Amazing support from Cisco TAC.
    Ujjwal Goel | TrustRadius Reviewer

    Skype for Business (formerly Lync), now part of Microsoft Teams

    • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
    • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
    Anonymous | TrustRadius Reviewer

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