Cisco Business Edition 7000 vs Talkdesk

Likelihood to Recommend

I use my IP phone and video app a lot to hold meetings with co-workers and talk to suppliers and the support service I provide. The BE7000's call manager is great and can be expanded according to the company's demand. In a single server, it is possible to have many, many services related to communication instead of hiring different solutions from different manufacturers. The advantage is having a unique support contract to manage and also savings in the data center rack. It is totally recommended to everyone who is looking for something simplified, safe, and with great collaboration features.

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Gabriela Duarte

Analista de sistema

GerdauMining & Metals, 501-1000 employees

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Talkdesk is great for monitoring calls and agent activity. The reporting is clear and concise and is readily available very quickly. The status monitoring feature is easy to use for all agents, and call recordings are retrievable easily and quickly. It is also easy to redirect calls/transfer calls to different departments. Talkdesk suits us really well as we have lots of different departments all working remotely in different time zones, and Talkdesk allows us to have everyone online and visible where necessary.

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Verified User

Account Manager in Customer Service

Consumer Services Company, 51-200 employees

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Feature Rating Comparison

Cisco Business Edition 7000

Talkdesk

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Business Edition 7000

Talkdesk

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Business Edition 7000

Talkdesk

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Business Edition 7000

Talkdesk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Business Edition 7000

Talkdesk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

All in one platform that includes all the Cisco UC services in one appliance.
All the services are ready to use and preconfigured.
Tools available improve productivity and user experience.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.

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Douglas Chong

Inside Sales Representative, Ting Mobile

TucowsTelecommunications, 501-1000 employees

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Cons

Licensing should be easy and collaborative.
Management interface should be provided with redundancy.
I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.

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Verified User

Engineer in Customer Service

Telecommunications Company, 5001-10,000 employees

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I'd like them to be a stand alone for all support services.
The amount of time it takes for a customer to be routed can be lengthy.
At times, the connectivity via headphones (even with the recommended ones) is not great.

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Verified User

General Manager in Other

Computer Software Company, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Talkdesk 8.2

Based on 4 answers

It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

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Verified User

Manager in Customer Service

Computer Software Company, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

Talkdesk 9.1

Based on 69 answers

The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.

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Veselina Bodurova

Customer Support Manager

Luxurywood CoRetail, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Talkdesk 8.6

Based on 184 answers

If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.

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Mark de Gruiter

Director of Client Success

GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 8.5

Based on 32 answers

The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders

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Shehzad Sidhu

Global Operations Team Lead

SkipTheDishesLogistics & Supply Chain, 1001-5000 employees

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Alternatives Considered

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.

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Verified User

Consultant in Information Technology

Telecommunications Company, 10,001+ employees

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I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.

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Anthony Sieker

Business Consultant

Digital ExpertsE-Learning, 51-200 employees

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Return on Investment

We were able to sell it to many customers and has proved beneficial always.
Less number of complaints.
Amazing support from Cisco TAC.

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Ujjwal Goel

Senior Build & Design Consultant

BTTelecommunications, 10,001+ employees

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The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.

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Christopher Pash

Contact Centre Telephony Specialist

Quadrant Subscription Services (a part of Air Business Group)Publishing, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 7000 Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Talkdesk Editions & Modules

Edition

Professional	$65¹
Professional +	Contact sales team
Enterprise	Contact sales team

per seat/per month

Additional Pricing Details

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Rating Summary

Cisco Business Edition 7000

Talkdesk

Cisco Business Edition 7000

Talkdesk

Cisco Business Edition 7000

Talkdesk

Cisco Business Edition 7000

Talkdesk

Cisco Business Edition 7000

Talkdesk