What users are saying about
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Top Rated
319 Ratings
41 Ratings
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Score 7.5 out of 100

Talkdesk

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Top Rated
319 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Business Edition 7000

I use my IP phone and video app a lot to hold meetings with co-workers and talk to suppliers and the support service I provide. The BE7000's call manager is great and can be expanded according to the company's demand. In a single server, it is possible to have many, many services related to communication instead of hiring different solutions from different manufacturers. The advantage is having a unique support contract to manage and also savings in the data center rack. It is totally recommended to everyone who is looking for something simplified, safe, and with great collaboration features.
Gabriela Duarte | TrustRadius Reviewer

Talkdesk

Talkdesk is great for monitoring calls and agent activity. The reporting is clear and concise and is readily available very quickly. The status monitoring feature is easy to use for all agents, and call recordings are retrievable easily and quickly. It is also easy to redirect calls/transfer calls to different departments. Talkdesk suits us really well as we have lots of different departments all working remotely in different time zones, and Talkdesk allows us to have everyone online and visible where necessary.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Business Edition 7000
7.1
Talkdesk
Task Management
Cisco Business Edition 7000
7.4
Talkdesk
Gantt Charts
Cisco Business Edition 7000
7.3
Talkdesk
Scheduling
Cisco Business Edition 7000
7.6
Talkdesk
Workflow Automation
Cisco Business Edition 7000
7.1
Talkdesk
Mobile Access
Cisco Business Edition 7000
6.9
Talkdesk
Search
Cisco Business Edition 7000
7.0
Talkdesk
Visual planning tools
Cisco Business Edition 7000
6.1
Talkdesk

Communication

Cisco Business Edition 7000
6.5
Talkdesk
Chat
Cisco Business Edition 7000
7.0
Talkdesk
Notifications
Cisco Business Edition 7000
6.9
Talkdesk
Discussions
Cisco Business Edition 7000
6.5
Talkdesk
Surveys
Cisco Business Edition 7000
6.7
Talkdesk
Internal knowledgebase
Cisco Business Edition 7000
6.7
Talkdesk
Integrates with GoToMeeting
Cisco Business Edition 7000
6.4
Talkdesk
Integrates with Gmail and Google Hangouts
Cisco Business Edition 7000
5.1
Talkdesk
Integrates with Outlook
Cisco Business Edition 7000
6.6
Talkdesk

File Sharing & Management

Cisco Business Edition 7000
6.4
Talkdesk
Versioning
Cisco Business Edition 7000
6.0
Talkdesk
Video files
Cisco Business Edition 7000
7.0
Talkdesk
Audio files
Cisco Business Edition 7000
6.9
Talkdesk
Document collaboration
Cisco Business Edition 7000
6.2
Talkdesk
Access control
Cisco Business Edition 7000
5.8
Talkdesk
Advanced security features
Cisco Business Edition 7000
7.3
Talkdesk
Integrates with Google Drive
Cisco Business Edition 7000
5.0
Talkdesk
Device sync
Cisco Business Edition 7000
7.0
Talkdesk

Contact Center Software

Cisco Business Edition 7000
Talkdesk
8.7
Agent dashboard
Cisco Business Edition 7000
Talkdesk
8.1
Validate callers
Cisco Business Edition 7000
Talkdesk
8.7
Outbound response
Cisco Business Edition 7000
Talkdesk
8.6
Call forwarding
Cisco Business Edition 7000
Talkdesk
8.6
Click-to-call (CTC)
Cisco Business Edition 7000
Talkdesk
9.0
Warm transfer
Cisco Business Edition 7000
Talkdesk
9.2
Predictive dialing
Cisco Business Edition 7000
Talkdesk
8.2
Interactive voice response
Cisco Business Edition 7000
Talkdesk
8.8
REST APIs
Cisco Business Edition 7000
Talkdesk
8.7
Call scripts
Cisco Business Edition 7000
Talkdesk
9.1
Call tracking
Cisco Business Edition 7000
Talkdesk
8.9
Multichannel integration
Cisco Business Edition 7000
Talkdesk
8.3
CRM software integration
Cisco Business Edition 7000
Talkdesk
8.7

Workforce Optimization (WFO)

Cisco Business Edition 7000
Talkdesk
8.6
Inbound call routing
Cisco Business Edition 7000
Talkdesk
8.8
Omnichannel inbound routing
Cisco Business Edition 7000
Talkdesk
8.4
Recording
Cisco Business Edition 7000
Talkdesk
9.3
Quality management
Cisco Business Edition 7000
Talkdesk
8.5
Call analytics
Cisco Business Edition 7000
Talkdesk
8.4
Historical reporting
Cisco Business Edition 7000
Talkdesk
8.4
Live reporting
Cisco Business Edition 7000
Talkdesk
8.4
Customer surveys
Cisco Business Edition 7000
Talkdesk
8.7
Customer interaction analytics
Cisco Business Edition 7000
Talkdesk
8.8

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Talkdesk

  • It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
  • You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
  • It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
Douglas Chong | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • Licensing should be easy and collaborative.
  • Management interface should be provided with redundancy.
  • I've came across difficulties while I installed Windows server on BE6K. It's hard to gather Windows server keys.
Anonymous | TrustRadius Reviewer

Talkdesk

  • I'd like them to be a stand alone for all support services.
  • The amount of time it takes for a customer to be routed can be lengthy.
  • At times, the connectivity via headphones (even with the recommended ones) is not great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.2
Based on 4 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.1
Based on 69 answers
The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.
Veselina Bodurova | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.6
Based on 184 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.5
Based on 32 answers
The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders
Shehzad Sidhu | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Talkdesk

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.
Anthony Sieker | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Talkdesk

  • The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.
Christopher Pash | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 7000
7.8
Talkdesk
8.4

Likelihood to Renew

Cisco Business Edition 7000
Talkdesk
8.2

Usability

Cisco Business Edition 7000
Talkdesk
9.1

Support Rating

Cisco Business Edition 7000
Talkdesk
8.6

Implementation Rating

Cisco Business Edition 7000
Talkdesk
8.5

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