Cisco Catalyst Center delivers a comprehensive, software-defined approach to managing enterprise networks. It simplifies operations by integrating automation, real-time monitoring, security policies, and advanced analytics into a single interface. Designed to support complex networking environments, Catalyst Center optimizes efficiency, enhances security, and ensures seamless connectivity across wired and wireless infrastructures.
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ServiceNow IT Service Management
Score 8.4 out of 10
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Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
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Pricing
Cisco Catalyst Center
ServiceNow IT Service Management
Editions & Modules
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ITSM Standard
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ITSM Pro
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ITSM Enterprise
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Offerings
Pricing Offerings
Cisco Catalyst Center
ServiceNow IT Service Management
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
It is not appropriate as a source of Truth. Templates don't give me enough automation capablities to want to use them for Day-N configuration changes. I'd rather run a simple SolarWinds job or look at doing something more complex with other tools and stacks (e.g. Python, Ansible, etc.) I'm not sure what Cisco Catalyst Center is supposed to be used for. The name suggests it should be the application I go to for managing all my Catalyst devices, but instead it feels like I'm always fighting the tool and it's easier to do tasks with some other more specialized tool. The software feels like it was designed by software engineer, but not network engineers.
In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
That's a good one. Because its power is only exceeded by its mystery, it makes our life easy. Prior to having Cisco Catalyst Center in place, a simple change, a simple change to put a network out into service, each of a building might have taken hours or days worth of change planning. Now it takes us longer to raise the paperwork, run it, and go through a change board process and it does to execute the intent and turn it into an actionable service.
When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Kind of just like what I just covered where pushing out the configuration, it can be a little bit tedious to go through those steps to apply the template to a network profile and then apply that network profile to a group of switches at a specific site where I want to make a change, and I'm looking at this as more of a, it's a small change where I feel like the switch profiles in the network profiles are more of a grand template for the entire switch. Where I'm going testing, I'm just trying to make a minor adjustment to one little configuration, it becomes a little bit tedious.
It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
The first impressions using the tool, led us to believe that it will be very helpful going forward. There's a lot of potential to implement other features in the network
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Cisco DNA Center is going to help us in security, simplicity and ease of administration. Cisco DNA Center is complete management and control platform that simplifies and streamlines network operations. Cisco DNA Center offers a single dashboard for every core function in your network. With this platform, IT can become more nimble and respond to changes and challenges faster and more intelligently.
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
El soporte de CISCO DNA Center es muy bueno, responden a mis dudas pero no he tenido oportunidad de reportar un incidente o determinar un tiempo de respuesta critico. The support of CISCO DNA Center is very good, they answer my questions, but I have not had the opportunity to report an incident or determine a critical response time.
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
It was informative, but the labs were not available long enough for us to get intimately familiar with CCNA before it was closed. The course instructor was well informed and got us as close to ready as she could.
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
It did a lot of good things for us. But the capabilities that we used it for were just probably a lot of what we're using it for right now, which is upgrades and configuration pushes to all of our gear, but it doesn't have quite the robust features that I've learned about this week. So as far, I'm still pretty new in the network world. I've only been doing the job for seven years, so I've really only known Cisco products and I haven't reviewed anything outside of Cisco, but just from what I've worked on and they've all done what I've needed them to do. And with Catalyst Center it'll do even more
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
Well, it's hard to justify because the University is not a profit organization and people usually ask us for dollar value, but we don't have one. As long as their reputation is good, the students are happy, and the experience on the campus from a student and academics are good - I think that's a success for us.
Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
