Cisco Defense Orchestrator helps the user consistently manage policies across Cisco security products. It is a cloud-based application that cuts through complexity to save time and keep your organization protected against the latest threats.
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ServiceNow IT Operations Management
Score 8.2 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
Cisco Defense Orchestrator is an ideal software to easily manage firewalls at the enterprise level, as well as to implement security policies that allow the corporate infrastructure to remain free of threats that can put at risk all the devices that are handled on a daily basis. For example, it is ideal for preventing network intrusions, since it has the ability to block malware and any suspicious activity. In addition, the fact that it is based on a single console provides the benefit of keeping all devices under view and thus preventing any threat in the simplest way.
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
With AI driven classification, it's easy to track outage impacts
I give this score because I believe that Cisco Defense Orchestrator helps our company to be resilient, this is because this software is also focused on offering security resilience at the enterprise level, that is, through its features such as high visibility, acceleration of threat detection and response, simple management, and end-to-end protection. By having it, it is more feasible to avoid disasters or risks in the devices that are handled daily and of course avoid data loss and, given this, be able to recover quickly if something happens.
I believe that Cisco Defense Orchestrator is available when needed, this solution has allowed the security team to have better productivity thanks to the fact that their workflow is less intense because they can carry out their tasks with the help of this software, in addition to the presence If there is an error, they can be overcome quickly because their support team is efficient.
Cisco Defense Orchestrator is a software that is easy to implement, although knowledge is required for it, but if you do not have it, going to its valuable support team is very helpful. If done knowingly, this process can take less than two hours. Having a simple implementation is a valuable feature because it saves time and expense.
We used the on box management platform. This required API usage for automating things. It was not scalable and a lot of features are not there. There are platforms like manage engine, but they are not Cisco FP native and had limitations as well.
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
