What users are saying about
20 Ratings
9 Ratings
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Score 8.1 out of 100
20 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Cisco DNA Software

It is suited if you want to automate the output. It delivers intelligence and security and switching to the software is easy in terms of transition. However, it requires a tour to start using the software for first-timers as it is not that user friendly. The new innovations in the software are focusing on the interface also.
Anonymous | TrustRadius Reviewer

NinjaRMM

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
Anonymous | TrustRadius Reviewer

Pros

Cisco DNA Software

  • Automation
  • Accessibility
  • Ease of configuration
Anonymous | TrustRadius Reviewer

NinjaRMM

  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
Steve Ricketts | TrustRadius Reviewer

Cons

Cisco DNA Software

  • Requires a lot of configuration
  • Could have more tutorials online
  • Not a very big community
Nadyan Pscheidt | TrustRadius Reviewer

NinjaRMM

  • I've been disappointed with their Mac agent improvements since signing up with Ninja RMM.
  • Missing some important features such as remote file transfer and Teamviewer deployment to Macs.
  • Minimum agents is hard to meet for smaller companies. There is a 50 device minimum so we've been paying for 50 over the last year when we have had about 40 - 45.
Anonymous | TrustRadius Reviewer

Usability

Cisco DNA Software

Cisco DNA Software 7.3
Based on 3 answers
Because of the dependency on different software, it becomes difficult to use a single one of the CISCO products. One has to purchase the license of more than one product to get the desired output. It is not user-friendly for first-time users and thus a tour is required to make oneself comfortable with the product.
Anonymous | TrustRadius Reviewer

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Support Rating

Cisco DNA Software

Cisco DNA Software 9.1
Based on 3 answers
While this program has been on the market for a while now and some updates would be a welcomed addition, I have to say that the program as it is now and the support given to our team has been great. It is easy to see that time was taken when building this software to anticipate issues and problems that people would run into. We don't have to reach out to support often, but when we do it's always a good experience.
Anonymous | TrustRadius Reviewer

NinjaRMM

NinjaRMM 9.5
Based on 8 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco DNA Software

We compared Cisco DNA Software with some of its competitors and, in the end, we chose Cisco DNA Software because of its features and customer support, also because of Cisco. The other solutions can be great also, but we choose Cisco DNA Software for our purposes.
Nadyan Pscheidt | TrustRadius Reviewer

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Return on Investment

Cisco DNA Software

  • Scaling the result to broader levels
  • Automation of the process
  • Predictive monitoring
Anonymous | TrustRadius Reviewer

NinjaRMM

  • NinjaRMM has saved me a lot of time. I often can do things remotely instead of make a trip to a client's site. It also saves me time by automating a lot of things I would have to do by hand.
  • NinjaRMM saves me money in that the minimum number of endpoints is only 50, where some others have a minimum of 200.
Steve Radabaugh | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco DNA Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco DNA Software Editions & Modules

Additional Pricing Details

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaRMM Editions & Modules

Edition
Pay-as-you-go$3.001
  1. per device per month
Additional Pricing Details

Add comparison