Cisco Spaces vs. Envoy Visitors

Cisco Spaces is well suited from Small businesses to large businesses. The ability for Cisco Spaces to scale as your business scale is an important feature to leverage, especially for small businesses. The insights for the Cisco Spaces are helpful to the organization with utilizing what access points we have where and what load the access points are taking on. Our business also likes the fact that the switches, access points, and other Cisco equipment can be seen all in one, anywhere anytime. This makes it easier to manage our equipment.

Incentivized

Envoy Visitors would suit most office buildings and locations. It will easily cater to small, medium, and large enterprises. It is multi-faceted and very flexible to cope with any amount of people's data and is excellent for any companies wishing to capture the numbers of people entering and leaving their buildings. Its reporting capabilities are especially useful for operational and maintenance management.

Incentivized

• So the first thing it does really well is a lot of our sites are rural, so we don't have very good cellular connectivity. So we invested in this product because we want our clients, our customers that are coming in to be able to walk in and be able to use a our wireless infrastructure just like it was a cellular device. So they don't even know, they walk in, they think, man, my cellular's better right now. I can do all the things that I wanna do. I can do video. And they don't even know. So that's the biggest bonus for us.

Incentivized

• Easily track and manage who is in your office.
• Better security, as you know who is or was in your office.

Incentivized

• I would say out-of-the-box plugins. It's very easy to make it for DNA spaces, but I'd love to see more part more companies partner with them so that the plugins are just available to add on right out of the box. You don't have to work with a vendor and say, "Hey, I need you to come in and develop this API", it's already there. That would be the one thing that I would say that could get a little bit more help with.

Incentivized

• seems like a lot of updates
• sometimes the app crashes
• with regulations changing all the time. i worry if it's up to date

Incentivized

the product has everything that offered and more.

Incentivized

i have never contacted support

Incentivized

The system is very easy to use and intuitive so did not need to contact support on any occasion. Even when there was a major overhaul to the user interface, the reference and help docs assisted with finding features and functions. Overall due to the lack of needing to actually contact a support representative has given this application a high overall support score.

Incentivized

Cisco DNA Spaces is the next iteration for CMX. CMX is be retired and the move to Spaces was just a next step for us. All the features in CMX are present in Spaces. As well as additional features and capabilities.

Incentivized

I would imagine that Envoy has a very user-friendly and streamlined process for the visitor registration office. After the pandemic, solutions like this weren’t really in place. Now that the hybrid workforce is something of the foreseeable future, we were able to onboard with Envoy very quickly and it has cemented itself as an application of usage within our stack.

Incentivized

• We collect emails from our customers to populate our email marketing database
• The customers are constantly giving good feedback for the service as an aggregated value to the service
• It has been a good way to get more visits to our eCommerce site which is defined as landing page inside the captive portal

Incentivized

• Because we are a non-profit, every visitor has the potential of being a donor or volunteer. Before we had this system we didn't have an easy way to follow-up or even capture information.
• We create technology that helps the homeless communities, with that people have an expectation that we are up to date on technology. Envoy looks and feels like us.

Incentivized