Cisco Ethernet Switches vs. Ubiquiti Networks UniFi

Cisco is a name well known in the IT field. The technology is tried and true and they have built a reputation on a solid platform. Though many people do not like the cost of the devices and the continued fees associated with long term ownership, you get what you pay for. I dont hesitate to recommend Cisco because I know people will get a solid product that will last a long time.

Incentivized

In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.

• Easy setup and configuration. While the web UI has its quirks, setting up VLANs and other tasks which can be exceedingly complicated on other switches, are much easier on Cisco SG switches. You also have the ability to upload an existing configuration to switches, which can speed up the task of deploying many identical switches.
• Features for the price. Getting a 48 port L3 switch with PoE+ for less than $2,000 is a great value.
• Reliability. We have hundreds of the SG switches in dozens of client sites, many in harsh conditions, and they just keep going.

Incentivized

• AP's are very affordable.
• Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
• Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
• Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
• Unifi controller is powerful yet simple to administrate.
• Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
• Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
• When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
• Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.

Incentivized

• The web UI has taken a turn for the worse with the latest firmware on the SGx50 models -- the bifurcation between basic and advanced modes and the changes to the way VLANs are modified is a step backward in my opinion.
• The power bricks on smaller models are enormous. I'm sure, however, keeping this circuitry external to the switch is what keeps my switches running year after year in hot environments.
• Fans can be a bit loud on larger switches -- this is true of pretty much any 1U device though.

Incentivized

• VLANs: They can make these work more smoothly. Setup can be more intuitive.
• Cloud Key: These need to be stabilized; they lose their programming a little too easily.
• Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
• Portal can be modernized.

Incentivized

for their relialiabilty

UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.

Incentivized

Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.

Incentivized

Cisco is more enterprise level, more reliable, and generally more feature rich but also very expensive. That being said old or refurbished Cisco switches are much more affordable and in comparison to even new switches from the competitor they are still a great value even though they are used. I like Ubiquiti switches as well but Cisco is usually better overall.

Incentivized

Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.

Incentivized

• Failure on Cisco Switches, from my experience, is rare in the first 5 years the device is up.
• I have see the Cisco 6500 switches go 5 years without a reboot, which is nothing short of amazing.
• The service that you get is top notch and available 24/7, and you really cannot put a price on that.

Incentivized

• The access points and switch were extremely affordable and we've had minimal downtime over the life of the products.
• The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place.

Incentivized