What users are saying about
5 Ratings
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Score 7.5 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

OneContact CC

Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Rui Ferraz | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
OneContact CC
Agent dashboard
Cisco Finesse
9.0
OneContact CC
Validate callers
Cisco Finesse
9.0
OneContact CC
Outbound response
Cisco Finesse
9.0
OneContact CC
Call forwarding
Cisco Finesse
9.0
OneContact CC
Click-to-call (CTC)
Cisco Finesse
8.0
OneContact CC
Warm transfer
Cisco Finesse
8.0
OneContact CC
Predictive dialing
Cisco Finesse
8.0
OneContact CC
Interactive voice response
Cisco Finesse
10.0
OneContact CC
REST APIs
Cisco Finesse
10.0
OneContact CC
Call scripts
Cisco Finesse
10.0
OneContact CC
Call tracking
Cisco Finesse
10.0
OneContact CC
Multichannel integration
Cisco Finesse
8.0
OneContact CC
CRM software integration
Cisco Finesse
10.0
OneContact CC

Workforce Optimization (WFO)

Cisco Finesse
9.3
OneContact CC
Inbound call routing
Cisco Finesse
10.0
OneContact CC
Omnichannel inbound routing
Cisco Finesse
8.0
OneContact CC
Recording
Cisco Finesse
10.0
OneContact CC
Quality management
Cisco Finesse
10.0
OneContact CC
Call analytics
Cisco Finesse
10.0
OneContact CC
Historical reporting
Cisco Finesse
8.0
OneContact CC
Live reporting
Cisco Finesse
9.0
OneContact CC
Customer surveys
Cisco Finesse
10.0
OneContact CC
Customer interaction analytics
Cisco Finesse
9.0
OneContact CC

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

OneContact CC

  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Rui Ferraz | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

OneContact CC

  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
Rui Ferraz | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

OneContact CC

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

OneContact CC

CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching).OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution.Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
Rui Ferraz | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

OneContact CC

  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Rui Ferraz | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OneContact CC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
OneContact CC
7.3

Support Rating

Cisco Finesse
10.0
OneContact CC

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