What users are saying about
5 Ratings
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Score 7.5 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
Fathom Customer Care
6.2
Agent dashboard
Cisco Finesse
9.0
Fathom Customer Care
7.0
Validate callers
Cisco Finesse
9.0
Fathom Customer Care
6.0
Outbound response
Cisco Finesse
9.0
Fathom Customer Care
6.0
Call forwarding
Cisco Finesse
9.0
Fathom Customer Care
6.0
Click-to-call (CTC)
Cisco Finesse
8.0
Fathom Customer Care
7.0
Warm transfer
Cisco Finesse
8.0
Fathom Customer Care
7.0
Predictive dialing
Cisco Finesse
8.0
Fathom Customer Care
6.0
Interactive voice response
Cisco Finesse
10.0
Fathom Customer Care
6.0
REST APIs
Cisco Finesse
10.0
Fathom Customer Care
6.0
Call scripts
Cisco Finesse
10.0
Fathom Customer Care
6.0
Call tracking
Cisco Finesse
10.0
Fathom Customer Care
6.0
Multichannel integration
Cisco Finesse
8.0
Fathom Customer Care
6.0
CRM software integration
Cisco Finesse
10.0
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Cisco Finesse
9.3
Fathom Customer Care
5.2
Inbound call routing
Cisco Finesse
10.0
Fathom Customer Care
4.0
Omnichannel inbound routing
Cisco Finesse
8.0
Fathom Customer Care
6.0
Recording
Cisco Finesse
10.0
Fathom Customer Care
5.0
Quality management
Cisco Finesse
10.0
Fathom Customer Care
5.0
Call analytics
Cisco Finesse
10.0
Fathom Customer Care
5.0
Historical reporting
Cisco Finesse
8.0
Fathom Customer Care
5.0
Live reporting
Cisco Finesse
9.0
Fathom Customer Care
5.0
Customer surveys
Cisco Finesse
10.0
Fathom Customer Care
5.0
Customer interaction analytics
Cisco Finesse
9.0
Fathom Customer Care
7.0

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Finesse Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
Fathom Customer Care
8.0

Support Rating

Cisco Finesse
10.0
Fathom Customer Care
8.0

Add comparison