What users are saying about
5 Ratings
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Score 7.5 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Presence Inbound

Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
Presence Inbound
Agent dashboard
Cisco Finesse
9.0
Presence Inbound
Validate callers
Cisco Finesse
9.0
Presence Inbound
Outbound response
Cisco Finesse
9.0
Presence Inbound
Call forwarding
Cisco Finesse
9.0
Presence Inbound
Click-to-call (CTC)
Cisco Finesse
8.0
Presence Inbound
Warm transfer
Cisco Finesse
8.0
Presence Inbound
Predictive dialing
Cisco Finesse
8.0
Presence Inbound
Interactive voice response
Cisco Finesse
10.0
Presence Inbound
REST APIs
Cisco Finesse
10.0
Presence Inbound
Call scripts
Cisco Finesse
10.0
Presence Inbound
Call tracking
Cisco Finesse
10.0
Presence Inbound
Multichannel integration
Cisco Finesse
8.0
Presence Inbound
CRM software integration
Cisco Finesse
10.0
Presence Inbound

Workforce Optimization (WFO)

Cisco Finesse
9.3
Presence Inbound
Inbound call routing
Cisco Finesse
10.0
Presence Inbound
Omnichannel inbound routing
Cisco Finesse
8.0
Presence Inbound
Recording
Cisco Finesse
10.0
Presence Inbound
Quality management
Cisco Finesse
10.0
Presence Inbound
Call analytics
Cisco Finesse
10.0
Presence Inbound
Historical reporting
Cisco Finesse
8.0
Presence Inbound
Live reporting
Cisco Finesse
9.0
Presence Inbound
Customer surveys
Cisco Finesse
10.0
Presence Inbound
Customer interaction analytics
Cisco Finesse
9.0
Presence Inbound

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Presence Inbound

  • Real time reporting
  • Historical Reports
  • Supervisor interface
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Presence Inbound

  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Likelihood to Renew

Cisco Finesse

No score
No answers yet
No answers on this topic

Presence Inbound

Presence Inbound 9.0
Based on 1 answer
Price. Easy to use. Support.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Presence Inbound

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Presence Inbound

I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Presence Inbound

  • Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
  • In our sales presentations, Presence is one of our major strengths.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Presence Inbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
Presence Inbound
8.0

Likelihood to Renew

Cisco Finesse
Presence Inbound
9.0

Support Rating

Cisco Finesse
10.0
Presence Inbound

Add comparison