Cisco Finesse vs. Sharpen Contact Center Platform
Cisco Finesse vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Workforce Optimization (WFO) |
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Cisco Finesse | Sharpen Contact Center Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 8.5 (6 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Cisco Finesse | Sharpen Contact Center Platform | |
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Likelihood to Recommend | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | Cisco | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots |