6 Ratings
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Score 7.5 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse is a fantastic option for any and all companies using an inbound calling support system, as it reports directly on how long each rep is available and awaiting a call, as well as call times, and time spent "not ready." This is integral to the success of our world renowned support org.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.2
Agent dashboard
Cisco Finesse
9.8
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Validate callers
Cisco Finesse
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Outbound response
Cisco Finesse
7.4
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call forwarding
Cisco Finesse
8.2
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Click-to-call (CTC)
Cisco Finesse
8.0
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Warm transfer
Cisco Finesse
8.0
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0
Predictive dialing
Cisco Finesse
9.6
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Interactive voice response
Cisco Finesse
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
REST APIs
Cisco Finesse
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call scripts
Cisco Finesse
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Call tracking
Cisco Finesse
9.2
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Multichannel integration
Cisco Finesse
8.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
CRM software integration
Cisco Finesse
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0

Workforce Optimization (WFO)

Cisco Finesse
8.9
Sharpen Contact Center Platform (formerly Fathom Voice)
5.2
Inbound call routing
Cisco Finesse
9.2
Sharpen Contact Center Platform (formerly Fathom Voice)
4.0
Omnichannel inbound routing
Cisco Finesse
8.0
Sharpen Contact Center Platform (formerly Fathom Voice)
6.0
Recording
Cisco Finesse
9.2
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Quality management
Cisco Finesse
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Call analytics
Cisco Finesse
8.4
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Historical reporting
Cisco Finesse
8.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Live reporting
Cisco Finesse
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer surveys
Cisco Finesse
9.2
Sharpen Contact Center Platform (formerly Fathom Voice)
5.0
Customer interaction analytics
Cisco Finesse
9.0
Sharpen Contact Center Platform (formerly Fathom Voice)
7.0

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Cisco Finesse

  • A bit buggy at times, will set reps to unavailable unknowingly.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Sharpen Contact Center Platform (formerly Fathom Voice) 8.0
Based on 2 answers
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
Anonymous | TrustRadius Reviewer

Sharpen Contact Center Platform (formerly Fathom Voice)

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Finesse Editions & Modules

Additional Pricing Details

Sharpen Contact Center Platform (formerly Fathom Voice)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sharpen Contact Center Platform (formerly Fathom Voice) Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Finesse
8.2
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

Support Rating

Cisco Finesse
10.0
Sharpen Contact Center Platform (formerly Fathom Voice)
8.0

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